Bought a neck traction inflatable brace. Seemed ok at first but there isn’t anything ‘medi’ grade about the product. The rubbery material on one of the tubes, connecting to the inflatable part,... See more
Company replied
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See what reviewers are saying
After months of wrestling with a very sore neck, probably caused by spending long hours at my computer, and spending hundreds on physio, I ordered Medi Grade's inflatable neck traction device. It's pl... See more
Company replied
I purchased this product after suffering from severe neck pain intermittently over one month. Unfortunately before I had the opportunity to use, miraculously the neck pain is gone. However I tried thi... See more
Company replied
I booked to see a Doctor as my hearing seemed low, and my left ear painful, and I had a two week wait. After a week I thought I would give this a go. Well I tried for two or three bottles worth and... See more
Company replied
Company details
Written by the company
Medi Grade combines innovative healthcare products with home use functionality.
Contact info
Medina House, YO16 4LZ, Bridlington, United Kingdom
- info@medigrade.store
- medigrade.store
4.4
Excellent
461 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service, good price.
Accurate description of product. Good price. Delivery as scheduled.
July 18, 2022
Reply from Medi Grade
Hi Janet,
Thank you for your kind words and for your 5-star review. I am delighted to know you found our great product at a good price. We aim to delight our customers every time and I'm so pleased that we were able to meet your expectations.
All the very best to you and we look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hi Charlie,
Thank you for taking the time to provide a rating, your opinion is valued greatly.
I am sorry that you’re disappointed with our product. I definitely understand how it can be frustrating to purchase a product and have it not work the way you think it should.
Your satisfaction is important so please contact us by replying to this email and we’ll work to resolve your issues.
If there's anything else you need, please do not hesitate to contact us and I'll be more than happy to help.
Thank you!
Kind regards,
Katrina
Medi Grade Customer Service
Very quick and efficient
Very quick and efficient, and just what I was after.
July 16, 2022
Unprompted review
Reply from Medi Grade
Hi Scots,
Thank you for your kind words! Your review is important to us since they’re a direct representation of all our hard work and effort. We're so pleased that we were able to meet your expectations. We look forward to serving you for many years to come!
All the very best to you.
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hi Mark,
Thank you for the lovely feedback! Seeing that you had a 5-Star experience is the best thing we could hope for! Thank you for choosing Medi Grade.
Cheers!
Katrina
Medi Grade Customer Service
The Medi Grade syringe cleared both my…
The Medi Grade syringe cleared both my blocked ears after just one easy attempt in the evening of 3x syringes to each ear. I didn't feel dizzy. The next morning some wax came out and as the day wore on my hearing came back in both ears. The previous week I used ear drops without success in one of my ears. I followed the instructions and filled the Medi Grade ear syringe with luke warm water. This saves money rather than pay to get ear wax removal. I purchased this on personal recommendation and so do I now. Thank you Medi Grade. It is perfectly safe.
July 13, 2022
Unprompted review
Reply from Medi Grade
Hi Jonathan,
Thank you for your kind words. We really appreciate the time you took to write such a detailed review! For you to say that we are well-recommended makes our day! Thanks for the fantastic review.
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hi Maggie,
Thank you for your kind words. I am delighted to know you found our great product of excellent quality! We aim to delight our customers every time and I'm so pleased that we were able to meet your expectations. Thanks for the fantastic review.
Gratefully,
Katrina
Medi Grade Customer Service
Cannot fault
Cannot fault, total blackout, well made, adjustable, handy accessories with bag.
June 17, 2022
Reply from Medi Grade
Hi Jane,
Thank you so much for your feedback! Your satisfaction is important to us and seeing that you had a 5-Star experience is the best thing we could hope for! Thank you for choosing Medi Grade.
Cheers!
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hi Richard,
Thank you so much for your feedback! I'm thrilled to know the kit worked really well. That's great to hear! Every bit of feedback like this does so much to help our company out. Thanks for your purchase and for leaving a 5-star review!
Kind regards,
Katrina
Medi Grade Customer Service
Fantastic value for money!
Face mask set is fantastic value for money plus it’s excellent quality. I have used the cooling face mask and eye mask mainly but love the cooling eye pads and under-eye pads too. The fact it comes in a cool bag makes it a very very good purchase.
June 11, 2022
Unprompted review
Reply from Medi Grade
Hi Angie,
For you to say that we are well-recommended makes our day!
We’re really glad you enjoyed our Gel Face Set, that's great to hear! Thanks for the fantastic review.
All the very best to you.
Kind regards,
Katrina
Medi Grade Customer Service
Amazing product
Amazing product, I've been very impressed so far and love the fact I can reuse the strips over and over again :)
June 9, 2022
Reply from Medi Grade
Hi Vicky,
Thank you so much for your lovely feedback! I'm glad that you enjoyed our product, that's great to hear! We’ve found it’s a definite customer favorite! Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
very good service and product
June 8, 2022
Reply from Medi Grade
Hi Ella,
Thank you so much for your lovely feedback! I am delighted to know the product worked really well. That's great to hear! Thanks for your purchase and for leaving a 5-star review!
Have a nice day!
Sincerely,
Katrina
Medi Grade Customer Service
I was quite happy with the service I…
I was quite happy with the service I got and would definitely use them again
June 7, 2022
Reply from Medi Grade
Hello Barbara,
Thank you for your kind words. We aim to delight our customers every time and I'm so pleased that we were able to meet your expectations. Every bit of feedback like this does so much to help our company out. Thanks for the fantastic review and we look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
Driver very nice good conversation with…
Driver very nice good conversation with driver item dropped off no issues or complaints
June 7, 2022
Reply from Medi Grade
Hello Margaret,
Thank you for the fantastic review! I am delighted to know you had a 5-Star experience. Thank you for choosing Medi Grade. We look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
Ordered silicone gel strips for my new…
Ordered silicone gel strips for my new scar. Early days to see if they will make a difference. Product seems a good quality.
Delivery was good.
June 7, 2022
Reply from Medi Grade
Hello Shaun,
Thanks for your purchase and for leaving a 5-star review! I'm delighted to know you find our product excellent, we’ve found it’s a definite customer favorite! Thank you for choosing Medi Grade. We look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Alan,
Thank you for your kind words. For you to say that we are well-recommended makes our day! Thanks for the fantastic review.
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hi Kathleen,
Thank you so much for your lovely feedback and for taking the time to provide a 5-star rating! I'm glad that you enjoyed our product, and it makes our day! Thanks for sharing your rating with us and the community.
Gratefully,
Katrina
Medi Grade Customer Service
Items came extremely quickly
Items came extremely quickly
Very very pleased
Will definitely use again
Thankyou Medi Grade
May 31, 2022
Reply from Medi Grade
Hi Mandy,
Thank you for your kind words. Seeing that you had a 5-Star experience is the best thing we could hope for! Thank you for choosing Medi Grade.
Kind regards,
Katrina
Medi Grade Customer Service
Easy, cheap and fast!
Easy to navigate website, good value for money and super quick delivery! Happy with my products. Thankyou.
May 30, 2022
Unprompted review
Reply from Medi Grade
Hi Jenny,
Many thanks for your review! I'm glad to know you enjoyed. We aim to delight our customers every time and I'm so pleased that we were able to meet your expectations.
All the very best to you.
Kind regards,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hi AC,
Thank you for taking the time to provide a 5-star rating! Every bit of feedback like this does so much to help our company out. I am delighted to know the product worked really well. That's great to hear! Thanks for your purchase and for leaving a fantastic review!
Kind regards,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hi Graham,
Thank you so much for your purchase. I am so sorry to hear you have received a faulty dropper. Rest assured, we will look into this to correct future orders. This is surely not what we'd like to hold ourselves to when it comes to the quality of our product. We would really appreciate if you would allow us to make amends and resolve the issue. Please send us a message and I will take care of it for you as soon as possible.
Our sincerest apologies once again for all this hassle. If there's anything else you need please don't hesitate to get in touch with me.
Kind regards,
Katrina
Medi Grade Customer Service
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