Bought a neck traction inflatable brace. Seemed ok at first but there isn’t anything ‘medi’ grade about the product. The rubbery material on one of the tubes, connecting to the inflatable part,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After months of wrestling with a very sore neck, probably caused by spending long hours at my computer, and spending hundreds on physio, I ordered Medi Grade's inflatable neck traction device. It's pl... See more
Company replied
I purchased this product after suffering from severe neck pain intermittently over one month. Unfortunately before I had the opportunity to use, miraculously the neck pain is gone. However I tried thi... See more
Company replied
I booked to see a Doctor as my hearing seemed low, and my left ear painful, and I had a two week wait. After a week I thought I would give this a go. Well I tried for two or three bottles worth and... See more
Company replied
Company details
Written by the company
Medi Grade combines innovative healthcare products with home use functionality.
Contact info
Medina House, YO16 4LZ, Bridlington, United Kingdom
- info@medigrade.store
- medigrade.store
4.4
Excellent
461 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
works OK if a little messy
works OK if a little messy. Good for the price
September 18, 2022
Unprompted review
Reply from Medi Grade
Hi Me,
Thank you so much for your feedback! Your satisfaction is important to us and seeing that you had a 5-Star experience is the best thing we could hope for! Thank you for choosing Medi Grade.
Cheers!
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Pawan Ghalu Ghale,
Thank you for your kind words. For you to say that we are well-recommended makes our day! Thank you for taking the time to provide a 5-star rating!
Gratefully,
Katrina
Medi Grade Customer Service
Every thing was went smoothly
September 12, 2022
Reply from Medi Grade
Hi Dave and Janet,
Thank you so much for your feedback! I am delighted to know the product worked really well. That's great to hear! Thank you for choosing Medi Grade!
Kind regards,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Eddie,
Thank you for the fantastic review! I am delighted to know you had a 5-Star experience. Thank you for choosing Medi Grade. We look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
Excellent customer service.…
Order and paid online given a delivery date, kept notified when order was ship and collected tracked order with tracking information given and notified of expected delivery time and day by curriers all to a very good standard .
September 5, 2022
Unprompted review
Reply from Medi Grade
Hi Roger,
Thank you for the lovely feedback! Seeing that you had a 5-Star experience is the best thing we could hope for! Thank you for choosing Medi Grade.
Cheers!
Katrina
Medi Grade Customer Service
Great item
Great item. Having trouble getting an appt for my hubby at the GP for blocked ears and as he has hearing loss it’s been a nightmare for him. I’m a nurse and know what I’m doing, so ordering this has been a great benefit. Good price and does the job. Thank you Medi Grade
September 2, 2022
Unprompted review
Reply from Medi Grade
Hi Angela,
Thank you so much for your lovely feedback! I'm glad that you enjoyed our product, that's great to hear! We aim to delight our customers every time and I'm so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Not had any success with this product
Not had any success with this product. Tried twice to remove wax buildup to no avail, the second time I tried everything started to spin and lost complete balance so had to hang on to the washbasin. I stopped and felt really sick all night and next day so won’t be using it again.
August 30, 2022
Unprompted review
Reply from Medi Grade
Hi Anthony,
I am sorry that you’re disappointed with our product. I definitely understand how it can be frustrating to purchase a product and have it not work the way you think it should. I can assure you this doesn't usually happen.
Thank you for your feedback. Rest assured, we will look into this. Your satisfaction is important, please feel free to message us and we’ll work to resolve your issues.
Sincerely,
Katrina
Medi Grade Customer Service
Excellent service and Quality product
August 25, 2022
Unprompted review
Reply from Medi Grade
Hi Ms Dunbar,
Thank you for your kind words. I am delighted to know you found our great product of excellent quality! We aim to delight our customers every time and I'm so pleased that we were able to meet your expectations. Thanks for the fantastic review.
Gratefully,
Katrina
Medi Grade Customer Service
Great traction collar
My physio recommended trying the inflatable neck support/traction device after a recent fracture.
So far so good, easy to use and seems very good value for money.
August 24, 2022
Unprompted review
Reply from Medi Grade
Hello there,
Thank you for your kind words! Your review is important to us since they’re a direct representation of all our hard work and effort. For you to say that we're well recommended makes our day!
All the very best to you.
Gratefully,
Katrina
Medi Grade Customer Service
Product arrived on time,good value
August 24, 2022
Unprompted review
Reply from Medi Grade
Hi Don,
Thank you for the lovely feedback! Seeing that you had a 5-Star experience is the best thing we could hope for! Thank you for choosing Medi Grade.
Cheers!
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hi Gary,
Thank you for the 5-star rating! Your review is important to us since they’re a direct representation of all our hard work and effort. We're so pleased that we were able to meet your expectations. We look forward to serving you for many years to come!
All the very best to you.
Gratefully,
Katrina
Medi Grade Customer Service
Happy customer
I have to say I'm a very happy customer, my order arrived early and well packaged. It's just what I wanted, it works a treat and helps me get relief from my aches and pains.
August 10, 2022
Reply from Medi Grade
Hi David,
Thank you so much for your lovely feedback! I'm glad that you enjoyed our product, that's great to hear! We aim to delight our customers every time and I'm so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Efficient service and prompt delivery
August 6, 2022
Unprompted review
Reply from Medi Grade
Hello Angus,
Thanks for your purchase and for leaving a 5-star review! I'm glad that you enjoyed our product, and it makes our day! Thanks for sharing your rating with us and the community.
Gratefully,
Katrina
Medi Grade Customer Service
Good company
Great service. Delivery came in good time. Good product. Katrina was especially helpful throughout the process. Thank you.
August 6, 2022
Reply from Medi Grade
Hi Karen,
Thank you so much for your lovely feedback and for taking the time to provide a 5-star rating! Seeing that you had a 5-Star experience is the best thing we could hope for!
Gratefully,
Katrina
Medi Grade Customer Service
Great service arived with in a couple …
Great service arived with in a couple of days
Thank you
August 6, 2022
Reply from Medi Grade
Hi Brian,
Thank you for taking the time to provide a 5-star rating! It helps us maintain an excellent standard of service to our customers. I'm delighted to know you have received your order so quickly. We look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
fast and on time delivery
August 3, 2022
Reply from Medi Grade
Hello Mrs Bojangin,
Thank you for the fantastic review! I am delighted to know you had a 5-Star experience. Thank you for choosing Medi Grade. We look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello SD,
Thank you for your kind words. For you to say that we are well-recommended makes our day! Thank you for taking the time to provide a 5-star rating!
Gratefully,
Katrina
Medi Grade Customer Service
Neck traction miracle machine!
After months of wrestling with a very sore neck, probably caused by spending long hours at my computer, and spending hundreds on physio, I ordered Medi Grade's inflatable neck traction device. It's plain brilliant and the results have been immediate and life-changing. Fifteen minutes twice a day while sitting here and the world is a happier place. I just wish the velcro straps were a tad longer -- i have large neck and they tend to pull apart at full inflation. Something for Medi Grade to consider for the future, but I'm very happy
July 31, 2022
Unprompted review
Reply from Medi Grade
Hi Graham,
Thank you for your kind words. I'm so happy to hear you've found relief in our Neck Traction Device.
We really appreciate the time you took to write such a detailed review. I'm thrilled to know the product worked really well. That's great to hear! I'm going to share your feedback about the straps with the team and rest assured, we will look into this. Thanks for sharing your rating with us and the community. We look forward to serving you for many years to come!
Cheers!
Katrina
Medi Grade Customer Service
Mexi Grade
The product is good quality, the only disappointing thing was that it was sold as containing a lot more utensils than were received.
July 21, 2022
Unprompted review
Reply from Medi Grade
Hi Adrian,
Thank you for taking the time to provide a rating, I am sorry that you’re disappointed with our product.
I definitely understand how it can be frustrating to purchase a product and have it not work the way you think it should. I will be happy to help! Your satisfaction is important so please contact us by replying to this email and we’ll work to resolve your issues ASAP.
Thank you!
Kind regards,
Katrina
Medi Grade Customer Service
Sorry
Sorry. Not great. It’s quite uncomfortable and the stitching on two of the rings has already come loose. I’m actually quite disappointed.
July 19, 2022
Reply from Medi Grade
Hi Ben,
I am sorry to hear that you found our product not up to the claims made for it. This is surely not what we'd like to hold ourselves to when it comes to the quality of our product.
However, I am glad everything has been resolved for you now and we really appreciate you allowed us to make amends and resolve the issue.
Our sincerest apologies once again for all this hassle. If there's anything else you need please don't hesitate to get in touch with me.
Respectfully,
Katrina
Medi Grade Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.