Bought a neck traction inflatable brace. Seemed ok at first but there isn’t anything ‘medi’ grade about the product. The rubbery material on one of the tubes, connecting to the inflatable part,... See more
Company replied
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See what reviewers are saying
After months of wrestling with a very sore neck, probably caused by spending long hours at my computer, and spending hundreds on physio, I ordered Medi Grade's inflatable neck traction device. It's pl... See more
Company replied
I purchased this product after suffering from severe neck pain intermittently over one month. Unfortunately before I had the opportunity to use, miraculously the neck pain is gone. However I tried thi... See more
Company replied
I booked to see a Doctor as my hearing seemed low, and my left ear painful, and I had a two week wait. After a week I thought I would give this a go. Well I tried for two or three bottles worth and... See more
Company replied
Company details
Written by the company
Medi Grade combines innovative healthcare products with home use functionality.
Contact info
Medina House, YO16 4LZ, Bridlington, United Kingdom
- info@medigrade.store
- medigrade.store
4.4
Excellent
461 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic gel mask set
Fantastic gel mask set! Very prompt delivery, good quality and fair price.
June 7, 2023
Unprompted review
Reply from Medi Grade
Hello Emma,
Thank you so much for your fantastic feedback on our gel mask set! We're thrilled to hear that you found it fantastic. We're delighted to know you had a 5-Star experience and we're so pleased that we were able to meet your expectations. Your positive feedback is greatly appreciated. We hope you continue to enjoy using our products!
Gratefully,
Katrina
Medi Grade Customer Service
Very good and comfortable mask
Product arrived on time and in good condition, at first use it does block out all light and only leaks when the mask moves. If it had been slightly larger overall it would be perfect. Getting the tension correct is easy with the velcro strip.
I am a Side sleeper and this is the only reason that I would have liked the mask to have been slightly larger, as when I move my head on the pillow, the mask slips slightly and leaks light in.
The mask is very comfortable and fits across my eyes perfectly.
I can thoroughly recomend this mask.
June 3, 2023
Reply from Medi Grade
Hi James,
For you to say that we are well-recommended makes our day!
Thank you for the lovely feedback! We’ve found it’s a definite customer favorite and seeing that you had a 5-Star experience is the best thing we could hope for! Thank you for choosing Medi Grade.
Cheers!
Katrina
Medi Grade Customer Service
I was looking for a wide tape to cover…
I was looking for a wide tape to cover my keloid scar
June 4, 2023
Reply from Medi Grade
Hello Ramesh,
Thank you for taking the time to share your positive review regarding your search for a wide tape to cover your keloid scar. We appreciate your feedback and are delighted to hear that we were able to meet your needs.
We understand that keloid scars can be a sensitive matter, and finding the right tape to suit your needs is essential.
If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. Thanks for your purchase and thank you for choosing Medi Grade.
Cheers,
Katrina
Medi Grade Customer Service
Very good service from Medi Grade
Very good service from Medi Grade, prompt delivery.
Can’t give opinion on product as I’ve only just started using it.
June 4, 2023
Reply from Medi Grade
Hello Peter,
Thank you so much for your lovely feedback! We're delighted to know you had a 5-Star experience and we're so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Good product that my girlfriend uses…
Good product that my girlfriend uses every day, delivered quickly
June 1, 2023
Reply from Medi Grade
Hello Alun,
Thank you so much for your fantastic feedback! We're thrilled to hear that our product has become an integral part of your girlfriend's daily routine. Delivering exceptional quality and providing a seamless shopping experience are among our top priorities, so we're glad to know that we could meet your expectations with a speedy delivery.
Thank you once again for choosing our product. We truly appreciate your support and hope to serve you for many more enjoyable experiences in the future.
Kind regards,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Paula,
We appreciate your feedback regarding your recent purchase. We apologize for any inconvenience caused by the fit and weight of the product. Our aim is to provide comfortable and enjoyable experiences for our customers, and your feedback will be used to identify areas for improvement as we work towards enhancing our product.
I will be happy to help and offer you a suitable resolution for your concerns! Your satisfaction is important so please contact us by replying to this email and we’ll work to resolve your issues ASAP.
Kind regards,
Katrina
Medi Grade Customer Service
Great product
May 5, 2023
Unprompted review
Reply from Medi Grade
Hi there,
Thank you so much for your lovely feedback! We are delighted to know you found our product of great quality! We aim to delight our customers every time and I'm so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hi Clive,
Thank you so much for your fantastic feedback, it made our day!
We are happy to know you received your order promptly and found the product of good quality. That's great to hear! Thanks for sharing your rating with us and the community.
Gratefully,
Katrina
Medi Grade Customer Service
Prompt delivery,and a satisfactory…
Prompt delivery,and a satisfactory product.
April 12, 2023
Unprompted review
Reply from Medi Grade
Hello Peter,
Thank you so much for your feedback, it made our day!
I am delighted to know you received your order promptly and the product worked really well. That's great to hear. Thanks for sharing your rating with us and the community.
Gratefully,
Katrina
Medi Grade Customer Service
Never recieved my product I paid for I…
Never recieved my product I paid for I have tried to contact but nothing. So far
April 16, 2023
Unprompted review
Reply from Medi Grade
Hello Rown,
Thank you so much for your purchase. Please accept my sincerest apologies for the delay with your order.
We understand your frustration and I will be happy to help! Your satisfaction is important so please feel free to message us and we’ll check the status of your order ASAP. Rest assured, if the item is still not delivered or found soon we will not hesitate in putting things right for you.
Kind regards,
Katrina
Medi Grade Customer Service
Good experience.
No fuss , no bother. Reasonable postage and prompt delivery
April 22, 2023
Unprompted review
Reply from Medi Grade
Hi Mr O'Dowd,
Thank you so much for your lovely feedback! We aim to delight our customers every time and I'm so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Incredible quality at such a reasonable…
Incredible quality at such a reasonable price! I’ve recommended to others
April 23, 2023
Unprompted review
Reply from Medi Grade
Hi Catherine,
Thank you for your kind words! We're delighted to know you found our product of incredible quality with a great price! We're so pleased that we were able to meet your expectations and for you to say that we are well-recommended makes our day.
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Mr Goodwin,
Thank you so much for your lovely feedback! I'm delighted to know you have received your order so quickly. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Exceptional high quality product
Exceptional high quality product. Professional standard, all presented it sturdy case.
April 12, 2023
Unprompted review
Reply from Medi Grade
Hello Bob,
For you to say that we are exceptional makes our day! We are so pleased that we were able to meet your expectations. Thank you for the fantastic review!
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Priscilla,
Thank you for the fantastic review! I am delighted to know you had a 5-Star experience. We're so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Great experience
Prompt delivery, excellent packaging and thoughtfully designed products.
Really good value for money, would definitely recommend MediGrade.
March 24, 2023
Unprompted review
Reply from Medi Grade
Hi Konnie,
For you to say that we are well-recommended makes our day! Thank you so much for your lovely feedback!
Gratefully,
Katrina
Medi Grade Customer Service
Used this product to hide the grids in…
Used this product to hide the grids in a wig. Stays in place and is reusable
March 17, 2023
Unprompted review
Reply from Medi Grade
Hello Ann-Marie,
Thanks for your purchase and for the fantastic review! Thank you for choosing Medi Grade.
Cheers!
Katrina
Medi Grade Customer Service
I'll tell you when it arrives- no time…
I'll tell you when it arrives- no time given - so don't know when to expect it!
March 23, 2023
Unprompted review
Reply from Medi Grade
Hi Ann,
Thank you so much for your purchase. I am sorry to hear you did not receive your order yet.
We understand your frustration and your satisfaction is important so please feel free to message us and we’ll check the status of your order. Please send us a message and I will take care of it for you as soon as possible.
Kind regards,
Katrina
Medi Grade Customer Service
This was delivered really quickly in…
This was delivered really quickly in time for my operation. The price was fantastic for what you get and this will continue to help my recovery after surgery over the next few months.
March 16, 2023
Unprompted review
Reply from Medi Grade
Hi Vicky,
Your satisfaction is important to us and seeing that you had a 5-Star experience is the best thing we could hope for! Thank you for choosing Medi Grade and wishing you a speedy recovery.
Kind regards,
Katrina
Medi Grade Customer Service
Quick delivery.i love my mask set .it…
Quick delivery.i love my mask set .it comes with a handy insulated bag to keep it in the fridge with .
Love using all the different types very secure and cooling. Great forbags and dark circles under eyes and migraines too !
March 8, 2023
Unprompted review
Reply from Medi Grade
Hi Tsungi,
Thank you so much for your lovely 5-star feedback! Every bit of feedback like this does so much to help our company out and we are so pleased that we were able to meet your expectations.
Kind regards,
Katrina
Medi Grade Customer Service
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