Bought a neck traction inflatable brace. Seemed ok at first but there isn’t anything ‘medi’ grade about the product. The rubbery material on one of the tubes, connecting to the inflatable part,... See more
Company replied
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See what reviewers are saying
After months of wrestling with a very sore neck, probably caused by spending long hours at my computer, and spending hundreds on physio, I ordered Medi Grade's inflatable neck traction device. It's pl... See more
Company replied
I purchased this product after suffering from severe neck pain intermittently over one month. Unfortunately before I had the opportunity to use, miraculously the neck pain is gone. However I tried thi... See more
Company replied
I booked to see a Doctor as my hearing seemed low, and my left ear painful, and I had a two week wait. After a week I thought I would give this a go. Well I tried for two or three bottles worth and... See more
Company replied
Company details
Written by the company
Medi Grade combines innovative healthcare products with home use functionality.
Contact info
Medina House, YO16 4LZ, Bridlington, United Kingdom
- info@medigrade.store
- medigrade.store
4.4
Excellent
461 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Medi Grade
Hello Mr Alastair,
Thank you for the 5-star rating! I am delighted to know you found our great product of excellent quality! Thanks for the fantastic review!
We look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
Great products
Delivery is really quick and the items I bought are very good quality. The sleep mask is the best one I have had, it is so comfortable. Also the ear plugs work so well.
March 6, 2023
Reply from Medi Grade
Hi Linda,
We're really glad that you enjoyed our Sleeping Eye Mask, that's great to hear! Thank you for the lovely feedback! Seeing that you had a 5-Star experience is the best thing we could hope for! Thank you for choosing Medi Grade.
Cheers!
Katrina
Medi Grade Customer Service
Very happy customer!
Fantastic eye mask set at a fantastic price. Delivered quickly and safely packaged. Can not fault the product or the service. Would definitely buy from again.
March 6, 2023
Reply from Medi Grade
Hi E Francis,
Thank you so much for your lovely feedback!
We're really glad that you enjoyed our Sleeping Eye Mask, that's great to hear! We’ve found it’s a definite customer favorite and we're so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Philip,
Thank you for the fantastic review! I am delighted to know you had a 5-Star experience. Thank you for choosing Medi Grade. We look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
Excellent company
Excellent company, the website is easy to use and the products are good quality.
Fast delivery too
March 2, 2023
Reply from Medi Grade
Hi Gilly,
Thank you so much for your lovely feedback! I am delighted to know you found our great product of excellent quality! We're so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hi Linda,
Please accept my sincerest apologies for the delay with your order.
We have been informed that there has been a slight delay in orders being dispatched last week because of the courier collections schedule conflict. Rest assured, this has been resolved moving forward.
Your satisfaction is important so please feel free to message us and we’ll work to resolve your issues ASAP. Rest assured, if the item is still not delivered to you, please let me know and we will not hesitate in putting things right for you.
Thank you!
Kind regards,
Katrina
Medi Grade Customer Service
Excellent service
Excellent service , reasonably priced products and easy to use web site
March 2, 2023
Reply from Medi Grade
Hello Diane,
Thank you for the lovely feedback! Seeing that you had a 5-Star experience is the best thing we could hope for! Thank you for choosing Medi Grade.
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hi Lindsay,
Thank you so much for your lovely feedback! We aim to delight our customers every time and I'm so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Good comfy bit of kit
Got this to help the trapped nerve due to bulging discs in my neck. Early days but hopeful
February 27, 2023
Reply from Medi Grade
Hi Julia,
Thank you so much for sharing, it means a lot to us. I'm glad that you enjoyed our product. Thanks for your purchase and for leaving a 5-star review!
Kind regards,
Katrina
Medi Grade Customer Service
Excellent service and a first class…
Excellent service and a first class kit. High quality parts with comprehensive instructions. Many spare part included make this a very good experience.
February 28, 2023
Unprompted review
Reply from Medi Grade
Hi Geoff,
Thank you for the loevly review! I'm glad that you find our product of first-class quality, that's so great to hear! Your satisfaction is important to us and seeing that you had an excellent experience is the best thing we could hope for!
All the very best to you.
Gratefully,
Katrina
Medi Grade Customer Service
Efficient neck decompression device at a cheap price
I feel it helped in relieving the muscle tension/spasms in my neck and shoulder area
February 20, 2023
Unprompted review
Reply from Medi Grade
Hi Rafjay,
Thank you so much for sharing, it means a lot to us. We are so pleased that we were able to meet your expectations. Your satisfaction is important to us and seeing that you had a 5-Star experience is the best thing we could hope for!
Kind regards,
Katrina
Medi Grade Customer Service
Quality products delivered quickly
February 16, 2023
Unprompted review
Reply from Medi Grade
Hello L Berry,
Thank you for the fantastic review! I'm delighted to know you have received your order so quickly. We look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
I purchased this product after…
I purchased this product after suffering from severe neck pain intermittently over one month. Unfortunately before I had the opportunity to use, miraculously the neck pain is gone. However I tried this product once delivered in two days after ordering and I found it to be very comfortable. Now, I know what to do when I get the neck pain again. I certainly recommend this product as well the Medigrade. Thank you. 🙏🙏🙏🙏🙏
February 3, 2023
Unprompted review
Reply from Medi Grade
Hi Kandasamy,
For you to say that we are well-recommended makes our day! Thank you for your kind words, I'm glad that you enjoyed our product, that's great to hear! Thanks for your purchase and for leaving a 5-star review!
All the very best to you.
Gratefully,
Katrina
Medi Grade Customer Service
Great product
Fast delivery
Excellent quality product
Bought the face masks for post op swelling. Working really well.
In a super useful insulated case for taking out
February 1, 2023
Unprompted review
Reply from Medi Grade
Hi Tracey,
Thank you so much for your lovely feedback! I'm glad that you enjoyed our product. We are so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Excellent product fast delivery
February 3, 2023
Reply from Medi Grade
Hi Andrew,
I am delighted to know you found our great product of excellent quality! We're so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Excellent customer service
Excellent customer service, the incorrect item was received and within one day everything was sorted and I'm a very happy customer, Katrina in customer services was excellent at resolving my issue
February 2, 2023
Unprompted review
Reply from Medi Grade
Hi Sue,
Thank you for your kind words. Your satisfaction is important to us and seeing that you had a 5-Star experience is the best thing we could hope for! We are so pleased that we were able to meet your expectations. Thanks for the fantastic review.
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hi Bob,
Thank you for taking the time to provide a 5-star rating! It helps us maintain an excellent standard of service to our customers. I'm delighted to know you have received your order so quickly. We look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Joan,
Thank you for the fantastic review! I am delighted to know you had a 5-Star experience. Thank you for choosing Medi Grade. We look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
Very good product!!
The product is better than expected very sturdy and efficient. There was a problem with the shipment but the firm kindly helped and solved the problem. Overall very satisfied
February 4, 2023
Reply from Medi Grade
Hi Umit,
Thank you for your purchase and our apologies for the delay with your order. However, if you still cannot locate this please let me know and I will be happy to help! Please send us a message so we are able to check on your order and I will take care of it for you as soon as possible. Rest assured, if the item is still not delivered to you, we will not hesitate in putting things right for you.
Thank you!
Kind regards,
Katrina
Medi Grade Customer Service
The equipment was promptly provided
The equipment was promptly provided. I was a bit concerned that it said inside that it was not a medical device, rather contradicting your trading name. I have yet to see how well the syringe works in removing earwax as I have to use the drops for ten days first.
February 3, 2023
Reply from Medi Grade
Hi Stephen,
Thanks for your purchase! We're glad to know you have received your order and we'd love for you to try our products! Your review means a lot to us and we look forward to hearing from you soon. Please let me know if you need help with anything. :)
Kind regards,
Katrina
Medi Grade Customer Service
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