Medshopdirect Reviews 86

Stepan did a great job installing. Omar was great with communication.

Received the matress when they said i would.
The customer service is exceptional. They were very polite & quick to answer my email when i thought my mattress had been delivered to the wrong address.
would highly recommend.

Very happy with how helpful and professional Omar was.
Ivan helped me with everything along the way, kept me in the loop of everything that was going on. I was very pleased with my entire experience.
They are the best!

I can’t say enough good things about medshopdirect.  Polite, professional, and they kept me updated every step of the way. Omar was very sweet and then Ivan kept me updated with the delivery and installation. I also saved 10% which came out to a few hundred dollars :) I don’t leave many reviews but I think more people should know about them.

Thank you for getting back to me and helping with my order. Excellent customer service!

The service was great, they were responsive and accompating

The ordering was easy, our chair came quickly and it was just perfect!

I was a little nervous making such a big purchase from a company that hadn’t been around that long. I checked the reviews here on Trust Pilot and that’s what made me feel better. Everyone talked about Omar and how attentive and helpful he was through their whole process and sure enough, he kept me updated from start to finish, answered all my questions, and went out of his during a very busy holiday season to work out my white glove delivery in a way that was best for us. Since the delivery, he has given me warranty help, trouble shooting help they have found helpful, contact info for the company that made the bed I purchased and an offer to do whatever they can to help. I felt like Omar went above and beyond good service and I highly recommend this company.

They gave me the best price, kept me updated, and I know there was a short delay during the Holidays but I can't blame them for it. Medshopdirect and Omar in particular delivered to my parents in a time of need and Im forever grateful to them for that.

Medshopdirect is a wonderful company to deal with and the product was delivered in a couple of days. I even got a email from them making sure the product was the right size before they delivered it. I ordered the mattress as 76" long because I was using it for a recliner or if she went into her bed I would put it under the sheets. I thought they really cared by sending an email to make sure the size was correct.
I would recommend them to any family or caregiver.

Omar was wonderful! If it weren't for Omar's commitment to get our hospital beds and sit-to-stand delivered and setup, my wife and I would not have been able to spend Christmas together. Thank You! Thank You! Thank You!

My device doesn’t work at all.

The product was of excellent quality, and the entire purchasing and white glove installation experience was truly outstanding. The team demonstrated genuine care for their customers and went above and beyond to accommodate our tight timelines, especially given the unexpected changes needed for my father. Omar was exceptional — compassionate, responsive, and incredibly supportive during a very difficult time for our family. His willingness to go the extra mile made a meaningful difference. I would absolutely purchase from this company again should we need additional medical supplies or products in the future.

A few months ago when I was hospitalized, my wife and I decided it was time to get rid of my own bed and get me a powered bariatric bed for home use. I found MedshopDirect.com by random browsing/searching using my smartphone while at a skilled care facility recuperating. MedshopDirect was the only site that offered the sort of bed I needed with the sort of features I desired. I called Omar at MedshopDirect and he was most helpful answering our many questions about our selection and the ordering process. Due to Omar's input and my wife's urging we elected to upgrade and select the Emerald Infinity Max 55000 bed. This included a size and mattress upgrade to fill my future needs.

The whole shopping and delivery experience was fast, easy and completely seamless. We decided on the "White Glove" delivery and installation for the bed. This way my wife did not have to struggle moving he unit upstairs and assembling it alone as I was still at a care facility. Omar filled out the order by phone and and all my wife had to do was MedshopDirect the credit card number over secure internet connection.

During the shipping process Omar kept us updated as to the status of the shipment. We were a bit concerned as this took place around the Thanksgiving holidays and might have been delayed. The bed and mattress arrived at the local delivery provider within the week of being ordered and the scheduling of the delivery and assembly went off without a hitch. We are extremely appreciative of the delivery, assembly and installation as my wife could not have done it herself.

I arrived two days ago by medical transport from the care facility I was at to a fully assembled and installed bed ready for my use. The Emerald Infinity Max 55000 has all the features I wanted and several extra also. It is very comfortable and fills my needs superbly. MedshopDirect had the best price I could find for this item and we are very pleased with their service, and especially to Omar for making this the pleasant and stress free experience it was.

I purchased an Orin star sleep rotating bed from the (Medshop) Direct and from the moment of my purchase, through shipping and then finally delivery and set up Omar provided outstanding customer service. I had a little issue at first, and Omar helped me immediately and had my issue resolved within minutes. This was on a Friday, late in the afternoon, and I really did not expect that the issue would be resolved so expediently, but it was. I would highly recommend this company because they truly seem to care about their customers and the customer service is simply amazing. Just know that if you purchase from this company, they offer quality products and excellent customer service.

Great experience

Not only is the independence bed a cutting edge bed of good quality but from the time I ordered, I had great experience with customer service, particularly Omar. They were always quick to answer, even on the weekends. Very helpful and went above and beyond to help me get my Mom's new bed to my house for her rehab.

Omar was a pleasure to work with. He went out of his way to ensure that the rails we ordered were compatible with the hospital bed we had. Turns out they weren't! He was very responsive via email and phone. He worked with us to quickly cancel, refund, and place the correct order. The bed rails worked perfectly. His superior customer service, professionalism, and expertise were greatly appreciated.

Outstanding service! I ordered 4 reclining chairs. All delivered in time, very well packed. Excellent communication and support. Definitely will buy again in near future. Highly recommended! Thank you!

The website was very easy to use, lots to choose from and shipping was very fast. The prices were hands down the best.