Medshopdirect Reviews 86

Omar is very polite and efficient. He goes out of his way to get the customer what they need and want as soon as possible. He made himself available to answer our many questions and guided us through the entire process from ordering to delivery and assembly of the bed. The bed was quite comfortable. Il

#1 Great Customer Service, Honest Business. Highly recommended. Truly Professionals.

Easy review and purchasing process -- and the end-to-end service was excellent.

I’m not one to usually leave reviews, but this one absolutely deserves it. Working with this company has been one of the very few notable experiences I’ve had in over a decade of purchasing bulk/large medical equipment, both personally and professionally. Every step was easy, straightforward, and honestly kind of refreshing. I’ve never had someone care about working around my very hectic schedule like Omar did.

He was my main contact from start to finish and went above and beyond. He called and emailed personally to make sure everything was exactly how I needed it. I knew about any potential hiccup before it even happened, which made the whole process smooth and stress free. He even made sure I had the information of the third party delivery company who was also trying to work around a limited schedule.

From purchase to delivery, it was seamless. The chairs are perfect for our practice and for our patients receiving their treatment. They are comfortable, high quality, and at a great price. My infusion nurses even got excited just looking at the pictures I sent when installed.

It is rare these days to find this level of customer service, so when you do, it is worth shouting out. I am thrilled I found this company. A true diamond in the rough. Highly recommend.

I am so appreciative of the outstanding customer care and service we received from MedShop Direct and affiliates. Omar in customer care, was patient, kind to answer questions and helping us to find the right hospital bed for our disabled relative (double amputee). The Emerald Oasis bed arrived in a timely manner with white glove set-up arranged. Paul communicated on scheduled time, arrived on time and set-up went smoothly.
I gave MedShop Direct 5 stars (which I rarely do) for reasons listed above.
Thank you all, CL

The whole process what extremely efficient. Omar was great to deal with. He gave me the information I needed to make the decision as to whether the product would be the right one for my family. He sent the bed to a receiver in my city who then delivered and installed it for us. I appreciated how easy he made the process for us.

Fantastic customer service from start to finish. Communication was clear and consistent from purchase through installation, making the entire process seamless and stress-free. Highly recommend!

Great as t customer service provided by omar.

I bought a bed for my mother who unfortunately passed much quicker than we expected and we didn’t need the bed anymore before it even arrived and Omar worked so hard to get our refund and walked me through the process. I’m thankful for his accommodations and help during an already stressful and heartbreaking time.

My experience with Medshopdirect.com and their representative Omar was the best customer service experience I have ever received and beyond my expectations. Omar helped guide me through the purchase of a new medical style bed for my mother who went into a memory care facility that did not have a bed for her. My mother is weakening and has had issues falling, including out of bed. The new bed met the facilities needs of not have a full side rail and met my mother's needs of having a support that prevented her falling and helping her out of bed. Omar also helped coordinate the delivery to the memory care facility and coordinate an installer since I live remote to where my mother lives and my relatives were unable to complete these steps. The effort by Omar was above and beyond and he was supportive and friendly the entire time. I fully recommend Medshopdirect.com to anyone needing their products and services.

was perfectly positive from the onset of contact with Omar Shaaban. His knowledge of product, willingness to find answers if needed, constant pertinent communication during the post order process, achieving logistics in shipping to our area and coordinating a responsible white glove delivery team made the process so easy. Omar really cared about us in helping achieve our goal of obtaining this stylish fully electric bed so we can continue to care for our son Greg at home. So refreshing to actually have received down to earth best customer service ever!!!! We totally recommend giving Omar a call.

Omar is very helpful and responds quickly

The customer service provided by Omar S. It has been a true pleasure dealing with this company and they have wonderful employees working for them. He truly made me feel like he was working for and with us even suggested a better fit for our needs.

Omar S went above and beyond with great customer service! Also was very patient with ALL my questions & followed up promptly! He gets an any A for effort!!!!!

I can't remember ever having such excellent, personalized customer service in all of my 70 years.
They don't want me to mention names but the man who helped me (O.S.) was attentive, helpful and very kind. He helped me with a specific need even after the bed was delivered and in use.
The bariatric bed is extremely well made and was delivered promptly. Everything was packed well and arrived damage free. Med Shop Direct is 1st class all the way.

The experience was great. From the initial sale to the warranty, everything was handled smoothly and efficiently. I would recommend to anyone. Helpful and professional .

Omar was very helpful great to work with very knowledgeable.

The bed is exactly what we needed for my husband after a severe stroke.
Omar provided excellent, professional and compassionate costumer support. He was very attentive and supportive and made sure our every need was taken care of.

I got the exact mattress I needed at an excellent price.
Fast delivery.
Plus, the customer service was superb!