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Medshopdirect Reviews 86

•
TrustScore 5 out of 5

4.8

Medical Supply Store
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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their exceptional customer service, professionalism, and expertise, making the entire process from ordering to delivery and assembly smooth and supportive. People frequently highlight the personalized and compassionate approach, with staff going above and beyond to ensure needs are met and communication is clear and consistent. The products, such as beds and mattresses, are often described as high quality, working as expected, and providing comfort and relief. Reviewers also appreciate the timely delivery and efficient installation services, often arriving sooner than anticipated and well-packed. However, some people mentioned issues with delivery delays, and a few reviewers reported receiving products that appeared previously used or were not working correctly. These customers also expressed dissatisfaction with the company's return policy, stating that returns were denied despite website claims, and that there was no option for exchange for faulty items.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Product

Customers consistently note positive experiences with product, expressing satisfaction with their purchases,... See more

Customer service

Users describe overwhelmingly positive interactions with customer service, often highlighting outstanding,... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and damage-free... See more

Service

Customers consistently report positive experiences with the service, highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Ivan. He held my hand all through this delivery. Even though the mattress didn’t originally arrive as scheduled, Ivan assured me I wouldn’t be disappointed again. And because of him (I’m... See more

Rated 5 out of 5 stars

The website was easy to navigate, and I found information about all the available beds so that I could make an informed decision. Omar and Ivan were helpful, and I received information in a timely man... See more

Rated 5 out of 5 stars

Omar was a pleasure to work with. He went out of his way to ensure that the rails we ordered were compatible with the hospital bed we had. Turns out they weren't! He was very responsive via email a... See more

Rated 5 out of 5 stars

Med shop Direct really stayed on top of our hospital bed order. We ran into some shipping challenges and they made every effort to meet the challenges. We were very pleased with the installation and f... See more

Company details

  1. Medical Supply Store
  2. Mobility Equipment Supplier

Contact info

4.8

Excellent

TrustScore 5 out of 5

86 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Omar recommended some mattresses for my Mom's hospital bed. We received great service!y…

Omar recommended some mattresses for my mom's hospital bed. At 90, Mom wants comfort so she can sleep peacefully.

Well I found the perfect mattress for Mom thanks to Omar's recommendations.

Medshopdirect offers a variety of mattress options and sizes. I purchased Icare's IC30. What a great choice that was! Mom loves that it fits her bed better, has a nice thickness and gives her the support she wants. Plus Mom said it is so comfortable.

I will buy again at Medshopdirect for their great selection, good pricing, friendly staff, ease of purchase, and timely delivery.

Thanks again Omar!

May 16, 2025
Unprompted review

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