Mercedes Genuine Parts Reviews 

296
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I’m really happy with this Mercedes branch in Edinburgh. I’ve been using them for the past three years whenever I need genuine parts for my Mercedes, and I’ve always had a great experience. The... See more

Rated 4 out of 5 stars

Fair price for a genuine part. I found Daniel to be very helpful in ensuring my order was correct. Item has been delayed by the courier DPD however they are communicating with me so all good.

Rated 5 out of 5 stars

Tom was very helpful. Communications were really good. Couldn't find what I needed at any other online MB Parts Sites. Prompt delivery. Well packaged. Great service. They use DHL (not Evri thankfully)... See more

Rated 5 out of 5 stars

Mercedes Genuine Parts are the best Mercedes genuine parts supplier on the planet. They are the cheapest price undercut any aftermarket or 0ME parts by £118 for my 2 discs and pads and they also pu... See more

Company details

  1. Mercedes-Benz Dealer
  2. Auto Machine Shop
  3. Auto Parts Manufacturer
  4. Auto Parts Store
  5. Smart Dealer

Written by the company

When your vehicle needs a repair or maintenance, accept nothing less than the best genuine parts from Mercedes-Benz. Carefully crafted to the high standards of Mercedes-Benz, our parts are the final piece in protecting your vehicle's performance, comfort, style and most importantly, safety, for many years.


Contact info

4.8

Excellent

TrustScore 5 out of 5

296 reviews

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4.8

All reviews

(296)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt Service

Prompt Service
After completing my order I was informed that the item was being prepared for delivery. I was very surprised that it arrived two days later. Very impressed with this level of service!

March 27, 2023
Rated 5 out of 5 stars

Great Service

Great range of stock, reasonable price and free delivery. They contacted me to make sure the parts were suitable for my car. Recommended

March 24, 2023
Rated 5 out of 5 stars

Knowledgeable parts man steve

The partsman “steve” that I spoke to online was superb sorted the correct springs and kept me informed the entire time.
The service department could learn from him.
However I’ve had both springs fitted as they were both weakened and this fixed my noise that service department miss diagnosed so 100% to the parts department.

March 22, 2023
Rated 5 out of 5 stars

Great price on genuine front discs and…

Great price on genuine front discs and pads plus wear indicator. Used a discount code which worked too for a little more off and free delivery which is great. Only small criticism was the packaging of the heavy discs in a flimsy box which was apart by the time it got to me although not damaged.

March 22, 2023
Unprompted review
Mercedes Genuine Parts logo

Reply from Mercedes Genuine Parts

Thank you for taking time to write this review, I'll forward your thoughts to the dispatch team

Rated 1 out of 5 stars

Low quality brake parts

Low quality parts. Discs have become warped already.
Mercedes dealers seem to be using low quality brake parts over past 24 months

December 5, 2022
Mercedes Genuine Parts logo

Reply from Mercedes Genuine Parts

Thank you for your review, your brake parts comes with 2 year warranty, I would recommend to visit nearest main Mercedes dealer and book in to check and replace under warranty if applicable.

Rated 5 out of 5 stars

Great service

Items were good and arrived on time. I had an issue with the invoice and the customer service team member Tom was very helpful and sorted it out with a quick response time.

March 7, 2023

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