I’m really happy with this Mercedes branch in Edinburgh. I’ve been using them for the past three years whenever I need genuine parts for my Mercedes, and I’ve always had a great experience. The... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fair price for a genuine part. I found Daniel to be very helpful in ensuring my order was correct. Item has been delayed by the courier DPD however they are communicating with me so all good.
Tom was very helpful. Communications were really good. Couldn't find what I needed at any other online MB Parts Sites. Prompt delivery. Well packaged. Great service. They use DHL (not Evri thankfully)... See more
Mercedes Genuine Parts are the best Mercedes genuine parts supplier on the planet. They are the cheapest price undercut any aftermarket or 0ME parts by £118 for my 2 discs and pads and they also pu... See more
Company details
Written by the company
When your vehicle needs a repair or maintenance, accept nothing less than the best genuine parts from Mercedes-Benz. Carefully crafted to the high standards of Mercedes-Benz, our parts are the final piece in protecting your vehicle's performance, comfort, style and most importantly, safety, for many years.
Contact info
12 Edinburgh Rd, EH28 8QW, Edinburgh, United Kingdom
- 01314665600
- info@mercedesgenuineparts.co.uk
- mercedesgenuineparts.co.uk
4.8
Excellent
296 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks Tom.
Tom was very helpful. Communications were really good. Couldn't find what I needed at any other online MB Parts Sites. Prompt delivery. Well packaged. Great service. They use DHL (not Evri thankfully) who delivered promptly to my local collection point with excellent comms.
February 23, 2023
got what I ordered and it was delivered…
got what I ordered and it was delivered on time at no extra cost
February 28, 2023
Great fast service
March 1, 2023
You are not delivering to Northern Ireland while it is still part of UK.
You do not deliver to my place here in UK
January 30, 2023
Reply from Mercedes Genuine Parts
Hi Erewine, I understand this may be an inconvenience but we clearly state on our website that we do not deliver to Northern Ireland. You have 3 main dealers in NI it is a lot for such a small area. Please contact them directly and I'm sure they will be able to help.
Regards,
Tom
Mercedes Edinburgh
Excellent service.
January 26, 2023
Great service
Quick service with a personal touch. Contacted me for details about my car before dispatch to ensure I had ordered the right part.
January 30, 2023
Excellent service
I sent a message asking what wipers I needed, they can back quickly, with a link, I ordered, wipers arrived, fitted perfectly, thank you!
February 1, 2023
Answered queries very quickly and parts…
Answered queries very quickly and parts delivered very quickly - thanks
February 1, 2023
review reminder catchup
i have already placed a review and after i am still getting bombarded with review emails from this branch, so i am going to paste my previous one here again.
i ordered service parts for the car and days later got told that it doesnt ship to N.I. at all despite it is part of UK. discriminatory business practice. ordered this set from another branch from mainland and with free 24h shipping. quality of service at edinburgh/coldstream is lacking.
January 4, 2023
Reply from Mercedes Genuine Parts
Hello, unfortunately we are only allowed to send orders to mainland UK. This is clearly stated top of every page on our website. You have 3 main Mercedes dealers available in NI to use that is local and more time efficient for any deliveries.
Regards,
Tom
Quick delivery but packaged poorly.
Thought the price for the wiper blades were decent enough however when I received my packages they weren’t packaged up well. Only a few pieces of tape holding it together which I wasn’t expecting. Even a bag to put them in would of been better.
January 11, 2023
Reply from Mercedes Genuine Parts
Hi Adam I'm very glad to hear that wiper blades were delivered on time, intact and undamaged ;) That means packaging was sufficient and suitable for the purpose. Adding extra bag would not make this delivery any better but it will increase carbon footprint.
Thank you for taking time to write your review, we read all reviews and take suggestions in to consideration.
Many thanks,
Tom
Fast, Reliable and Traceable!
Purchased some coolant which arrived within 2 days of dispatch as estimated. Great tracking facility too. Many thanks.
December 28, 2022
Helpful and quick delivery
January 6, 2023
Quick helpful communication…
Quick helpful communication when sourcing the correct parts and delivered within 48hrs. Costs with included delivery were good, will be using again, recommend.
December 28, 2022
The speed of delivery was second to…
The speed of delivery was second to none, well done.
My local Mercedes dealer was so much more expensive for the same item and I would have had to drive 10 miles to pick them up.
Your parts were £8.00 cheaper and post free from Scotland, I’m in Essex.
I will be using again thanks. Andy
Invoice number 243943 C class 205 front wiper blades.
December 29, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.