Mercers Furniture Ltd Reviews 

Prompt delivery(always a plus)pretty good assembly instructions.The only downside really is the finish on unseen pieces,missed the sprayer?

Good communication. An efficient service.
It took quite a long time to put the bed together as we hadn't realised it was all flat packed.

The furniture was cheap and delivered really quickly.

Very professional company which I have used before. In this instance my item arrived damaged.
Mercers replaced item within a few days without any hassle.
Communication was excellent, I was kept informed of progress of replacement parts throughout.
I would highly recommend and will use again. Well done!!! ⭐⭐⭐⭐⭐

Ordered on Monday, arrived Wednesday. Great communication and delivery. Would certainly order again!

I'm very happy with the quality of the furniture and very fast delivery and the price is reasonable

Quick delivery with tracking available. Great sideboard to match my tv unit, very reasonably priced. Great.

Great Service as Always have shopped with you for many years .

Prompt delivery, good quality, value for money.

We had trouble with some panels for a unit which were damaged, got in touch with jayne at head office she was very helpful and sorted the problems out also at mercers pontefract shop the staff member there was helpful too will be getting some more furniture from there soon 👍

Furniture quality is okay; the painted furniture could do with better spraying. 2 items were missed in the self assembly box; Mercer furniture sent these in a prompt/friendly manner. Customer service was great.

We ordered the 3 door 3 drawer sideboard unit, whilst putting together we noticed some pieces were damaged (just whilst screwing in pieces) got hold of customer service through email and had very quick prompt responses and our problem was sorted within an hour and new parts being sent out to us! Fabulous. Customer service from Jayne!!! Will definitely order through this company again should we need too!

I bought a desk to replace an old one, whilst I will admit that the plans for assembly are not the clearest I have ever seen, if you study them carefully then you'll find your way around them. Allow yourself plenty of time for assembly the results are worth it.
I encountered a couple of problems with missing and damaged parts, this was wholly down to the mishandling of the parcel by the courier company. I contacted the seller about this, they could have not been more helpful, within a couple of days I had all the missing and damaged parts replaced, fantastic customer service.
I would definitely recommend Mercers if you are looking for items of furniture.

I've purchased quite a bit of furniture from Mercers and the experience has always been great. I also got in touch when this product was out of stock and was helpfully provided with correct wait times. On this most recent purchase, when we unboxed,part of the sideboard was damaged. I got in touch and Jayne immediately resolved the issue and ordered us a replacement part! Amazing customer service as always!! Excited for the part to arrive to continue the build! Thanks again!

Very helpful both over the phone and via email. Problems rectified quickly and with no questions asked. Just excellent 👌

I bought the Coronavirus Butterfly dining set and there were a couple of bolts missing. Emailed Mercers Furniture on the evening of 6th January. Jayne replied the following morning and very helpfully advised they would forward the bolts needed. They arrived today 9th January. What customer service, absolutely fantastic

Good service, good product

Fast delivery, nice furniture for the price.

I recently ordered the Corona extending table & 6 chairs via the B&Q website. Unfortunately whilst assembling the table upside down managed to get one of the table leafs reversed & did not realize until the table was righted.
Duly contacted the Mercers Admin & they very kindly offered to send out a replacement for a small charge. This not only fixed my problem but also demonstrated some Xmas Spirit at what must of been a busy time for the company. 5 Stars to Mercers...

Despite having a bit of a nightmare with the Corona CD Unit as I received 2 right panels instead of a left and a right!! I’m still giving Mercers 5* because their after sales service was brilliant! Spoke to a few different people on the phone and via email and they were all lovely and quickly sent me out a left panel and the unit went together like a dream. I’ve ordered from them before and wouldn’t hesitate to use them again. Furniture is great value for money but it’s the customer service and how they dealt with my issue that will keep me as a customer in the future. Special thanks to Jayne for being so helpful and quick to respond, thank you Jayne.