MerlinDirect domain belongs to shopify.com and same zero-star company. You have to contact them to remind them you ordered a week ago. Wrong size delivered 3 weeks later. Return. You have to contac... See more
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Arrived within 36 hours of order. Competitive price. Quality as expected-I’ve used these before and they last around 2 years or 1500Km. (6p per Km if it matters). Great lightweight comfort and minimal... See more
Company replied
Hiax climber boots are very good the only thing is I’m a size 8 so brought a 8 now they have broken in which took about 1 week they seem quite roomy might of gotten away with a 7 otherwise they great... See more
Company replied
I think if your site says a garment is in stock it should highlight that its in stock at the supplier in sweden and not the uk so that time to delivery would be a week. Managed ok but need clarifying.... See more
Company replied
Company details
About Merlin Direct
Written by the company
Merlin Direct is an online supplier of workwear, PPE clothing, safety equipment, bags/rucksacks and footwear.
Conceived in 2018, Merlin Direct is based in the South-East of England, we’re currently only operating in the UK, but we do have the ability to ship worldwide on special requests. We have undertaken a great deal of market and competitor research and as a result of this we are confident that we are one of the most competitively priced workwear in the UK. We are also assured that we have a first-class product offering in order to give our valued customers something appropriate for every industry.
We have access to over 10 brands which equates to well over 1,000 products, this range is ever-expanding and as a result of this we have items suitable for all industries and all budgets, each of these items are ready for a quick, professional and competitive turnaround. In addition, 2020 will see some own-brand products for products we are unable to source elsewhere.
With over 30 years of specialist workwear experience, we’re able to offer exceptional levels of knowledge and customer service, we aim to offer the best customer experience for our clients. Our reliable and helpful customer service team are ready to take your enquiry. Merlin Direct are here to help and make your life easier.
Contact info
United Kingdom
- merlindirect.co.uk
Simple process and fast delivery
April 22, 2024
Reply from Merlin Direct
Thank you for leaving a review! Its much appreciated.🎉
Solid footing.
Easy to yo use Web site.
Very quick order completion and delivery very quick.
April 19, 2024
Reply from Merlin Direct
Thank you for the kind review! We appreciate your support!
First purchase from these guys
First purchase from these guys, I had to call them to question my order and was straight through and delt with quickly and without any problems, postage was nice and fast.
I will be back to place more orders for sure!!
April 20, 2024
Reply from Merlin Direct
Thank you so much for your review! Its wonderful to hear you had such a good experience.👍
Reply from Merlin Direct
Glad to hear you had a good experience Barry, we hope to see you again. 😊
Ordered my boots last Wednesday paid…
Ordered my boots last Wednesday paid for next day delivery and still haven't got my order. Today is Tuesday. Emailed and Facebook messaged and had no reply. Avoid if possible.
April 17, 2024
Reply from Merlin Direct
Hi Nigel,
I do apologise for the lapse in service you experienced. We are working hard to learn from situations like this, to ensure better future service. I believe this issue has now been sorted, do however let us know if that is not the case.
Product good and delivery on time.
April 12, 2024
Reply from Merlin Direct
So glad you had a great experience Kevin!
Reply from Merlin Direct
Thank you for the kind review!
Slight delay with order
Slight delay with order, emailed and after a phone call ,all delivered within 2 days,can't fault, very helpful, good quality and normally always very quick service 👍.
April 10, 2024
Reply from Merlin Direct
Thank you for your patience with the brief delay and for the positive review. We're pleased we could quickly resolve the issue and get your order delivered. Your understanding is appreciated!
Very prompt at first I got the wrong…
Very prompt at first I got the wrong size I sent my item back and I got another no problem and good quality too.
April 8, 2024
Reply from Merlin Direct
Thank you for your kind review Tina!
Paid for next day delivery took 5 days…
Paid for next day delivery took 5 days to come
April 12, 2024
Reply from Merlin Direct
Hi Ade,
I apologise for the delay in your parcel. Unfortunately, your order was affected during a malfunction of our systems over the weekend.
I will refund the next-day delivery charge immediately. My apologies. If there's anything further we can help with, please feel free to reach out at: sales@merlindirect.co.uk.
Top quality wide boots.
Arrived within 36 hours of order. Competitive price. Quality as expected-I’ve used these before and they last around 2 years or 1500Km. (6p per Km if it matters). Great lightweight comfort and minimal breaking in required. The old ones were totally waterproof, even after the leather started to split. If you have narrow feet, these may not suit you. For the wide footed they are spot on.
April 10, 2024
Reply from Merlin Direct
Thank you for the fantastic review Brian! Its so wonderful to hear about your positive experience and insights on the fit and comfort of your item. We look forward to serving you again! 😊
Reply from Merlin Direct
Hi Leon,
i apolgise you havent yet received your order. I have emailed across your order tracking details this morning.
Please do let me know if theres anything further I can assit with!
Still waiting for my parcel 10 days…
Still waiting for my parcel 10 days later after paying for express delivery, contacted them to no reply
April 3, 2024
Reply from Merlin Direct
Hi Andrew,
I do apolgise for the delay in getting back to you via email. I have sent over your tracking details and an explanation as to why there was so much delay with your order.
If theres anything futher i can assit with, feel free to reach out!
Great customer service...
Slight issue as one item was missing, quick phone call and next day item arrived...great service and items are great...highly recommended and I will be using again.
April 4, 2024
Reply from Merlin Direct
Thank you Mark! We greatly appreciate your recommendation. 😊
Reply from Merlin Direct
Thank you for the review Bryn! We're so glad you had a positve experince with us.
Reply from Merlin Direct
Thank you for your review Khaled, we're glad to hear you had a great experience!
Been way too long delivery
Been way too long delivery
Will be buying from another company
Sorry
March 22, 2024
Reply from Merlin Direct
Hi Mike,
I do apologise for this slip in delivery quality; this is not the level of service we typically provide. We understand your frustrations, so we're working hard to ensure a faster and more reliable service is provided in the future.
The site was very easy to use i found…
The site was very easy to use i found what i was looking for with no problems and what i ordered arrived quickly and was good quality
March 26, 2024
Reply from Merlin Direct
Thank you for the kind feeback Kevin, its great to hear. 😊
Good quality but good priced boots
March 21, 2024
Reply from Merlin Direct
Thank you for your review Wayne, we're glad to hear you had a great experience!
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