MerlinDirect domain belongs to shopify.com and same zero-star company. You have to contact them to remind them you ordered a week ago. Wrong size delivered 3 weeks later. Return. You have to contac... See more
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Arrived within 36 hours of order. Competitive price. Quality as expected-I’ve used these before and they last around 2 years or 1500Km. (6p per Km if it matters). Great lightweight comfort and minimal... See more
Company replied
Hiax climber boots are very good the only thing is I’m a size 8 so brought a 8 now they have broken in which took about 1 week they seem quite roomy might of gotten away with a 7 otherwise they great... See more
Company replied
I think if your site says a garment is in stock it should highlight that its in stock at the supplier in sweden and not the uk so that time to delivery would be a week. Managed ok but need clarifying.... See more
Company replied
Company details
About Merlin Direct
Written by the company
Merlin Direct is an online supplier of workwear, PPE clothing, safety equipment, bags/rucksacks and footwear.
Conceived in 2018, Merlin Direct is based in the South-East of England, we’re currently only operating in the UK, but we do have the ability to ship worldwide on special requests. We have undertaken a great deal of market and competitor research and as a result of this we are confident that we are one of the most competitively priced workwear in the UK. We are also assured that we have a first-class product offering in order to give our valued customers something appropriate for every industry.
We have access to over 10 brands which equates to well over 1,000 products, this range is ever-expanding and as a result of this we have items suitable for all industries and all budgets, each of these items are ready for a quick, professional and competitive turnaround. In addition, 2020 will see some own-brand products for products we are unable to source elsewhere.
With over 30 years of specialist workwear experience, we’re able to offer exceptional levels of knowledge and customer service, we aim to offer the best customer experience for our clients. Our reliable and helpful customer service team are ready to take your enquiry. Merlin Direct are here to help and make your life easier.
Contact info
United Kingdom
- merlindirect.co.uk
haven't received my parcel
February 9, 2024
Reply from Merlin Direct
Thank you so much for your kind review! We're thrilled to hear that you had such a positive experience with us and your goods arrived on time.
Great service speedy delivery
Easy to order product and received next day.great overall purchase with ease.
February 7, 2024
Reply from Merlin Direct
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us we appreciate your support!
Excellent quality
February 3, 2024
Reply from Merlin Direct
Thank you so much for taking the time to leave such a positive review! We appreciate your support and look forward to serving you again in the future!
Great products
Great products and the boot I wanted was in stock and delivered earlier than stated, would definitely use again. Easy to use website with all the information available, made shopping a breeze. I purchased the Haix Black Eagle 54 Mid and super happy.
January 28, 2024
Reply from Merlin Direct
Thank you so much for taking the time to leave a review! We're thrilled to hear that you had a positive experience with us and that you found exactly what you were looking for. 😊
On time and reliable!!
January 31, 2024
Reply from Merlin Direct
Thank you so much for taking the time to leave such a positive review! We appreciate your support and look forward to serving you again in the future!
Reply from Merlin Direct
Thank you Mervyn! We appreciate your support and look forward to serving you again in the future!
Great product and delivered quickly
January 30, 2024
Reply from Merlin Direct
Thank you for your feedback! We're delighted to hear that you're happy with your purchase and our speedy delivery!
Reply from Merlin Direct
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to ensure that every customer has a fantastic experience.😊
Do it right by yourself
If you require what you need ,then you have ordered what you want then that is exactually what you will get
January 19, 2024
Reply from Merlin Direct
Thank you so much for taking the time to leave such a positive review! We appreciate your support and look forward to serving you again in the future!
Reply from Merlin Direct
Thank you so much for taking the time to leave such a positive review!
Brilliant!…
Brilliant prices and quick and free delivery. Also a great range of products to choose from
January 19, 2024
Reply from Merlin Direct
Thank you so much for taking the time to leave such a positive review! We appreciate your support and look forward to serving you again in the future!
Selling haix boots
Selling haix boots, you can't really go wrong. Great products,
And great service delivered quickly. Can't ask for more.
January 16, 2024
Reply from Merlin Direct
Thank you so much for taking the time to leave a review! We're thrilled to hear that you had a positive experience with us and that you found exactly what you were looking for!
Highly recommended
We have just ordered my husbands second Gillet as we were so pleased with the first delivery was also fast highly recommended
January 16, 2024
Reply from Merlin Direct
Thank you Margaret! We appreciate your support and look forward to serving you again in the future!
Reply from Merlin Direct
Thank you so much for taking the time to leave a review! We appreciate your support and look forward to serving you again in the future!
Not received my order yet so not sure…
Not received my order yet so not sure what to put kind regards Mr Peter Lightfoot
January 14, 2024
Reply from Merlin Direct
Hi Peter! To our knowledge you have now received your item, I hope all is well! 😊
Prompt response from customer service…
Prompt response from customer service when I had a query about a failed transaction. Would buy again
January 19, 2024
Reply from Merlin Direct
Thanks very much for taking the time to leave this review! We're pleased to hear that our customer service team was able to promptly assist you!
Fast service good quality
January 10, 2024
Reply from Merlin Direct
Thank you Linda! We appreciate your support and look forward to serving you again in the future!
Great jacket fast delivery
January 11, 2024
Reply from Merlin Direct
Thank you for your review! We're delighted to hear that you're happy with your purchase!
Delivery issues
Nothing wrong with Merlin Direct
Only issue I had was the delivery service
That appeared to have failed three times and was then returned to sender with no explanation
Told I had to reorder with was a shame and slightly frustrating
January 2, 2024
Reply from Merlin Direct
Dear Paul,
Thank you for bringing your delivery experience to our attention, we sincerely apologise for any inconvenience you faced. We understand the importance of a seamless delivery process, and we regret that we fell short of your expectations. We are working to greatly improve our communications with our couriers to ensure smooth delivery all throughout the future.
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