MerlinDirect domain belongs to shopify.com and same zero-star company. You have to contact them to remind them you ordered a week ago. Wrong size delivered 3 weeks later. Return. You have to contac... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Arrived within 36 hours of order. Competitive price. Quality as expected-I’ve used these before and they last around 2 years or 1500Km. (6p per Km if it matters). Great lightweight comfort and minimal... See more
Company replied
Hiax climber boots are very good the only thing is I’m a size 8 so brought a 8 now they have broken in which took about 1 week they seem quite roomy might of gotten away with a 7 otherwise they great... See more
Company replied
I think if your site says a garment is in stock it should highlight that its in stock at the supplier in sweden and not the uk so that time to delivery would be a week. Managed ok but need clarifying.... See more
Company replied
Company details
About Merlin Direct
Written by the company
Merlin Direct is an online supplier of workwear, PPE clothing, safety equipment, bags/rucksacks and footwear.
Conceived in 2018, Merlin Direct is based in the South-East of England, we’re currently only operating in the UK, but we do have the ability to ship worldwide on special requests. We have undertaken a great deal of market and competitor research and as a result of this we are confident that we are one of the most competitively priced workwear in the UK. We are also assured that we have a first-class product offering in order to give our valued customers something appropriate for every industry.
We have access to over 10 brands which equates to well over 1,000 products, this range is ever-expanding and as a result of this we have items suitable for all industries and all budgets, each of these items are ready for a quick, professional and competitive turnaround. In addition, 2020 will see some own-brand products for products we are unable to source elsewhere.
With over 30 years of specialist workwear experience, we’re able to offer exceptional levels of knowledge and customer service, we aim to offer the best customer experience for our clients. Our reliable and helpful customer service team are ready to take your enquiry. Merlin Direct are here to help and make your life easier.
Contact info
United Kingdom
- merlindirect.co.uk
Amazingly quick
I ordered my item on Friday and it arrived on Monday. Really impressed with Merlin Direct.
March 15, 2024
Reply from Merlin Direct
Thank you for such a kind review! We're thrilled to hear that you had a great experience with us, we appreciate your support!
I think if your site says a garment is…
I think if your site says a garment is in stock it should highlight that its in stock at the supplier in sweden and not the uk so that time to delivery would be a week. Managed ok but need clarifying. Also the jacket only has 1 breast pocket not 2 as per photograph so a bit of a disappointment considering the high pricetag
March 11, 2024
Reply from Merlin Direct
Hi Nigel,
Thank you for your review regarding this aspect of our site. We truly appreciate your feedback. While we strive to keep our customers informed about delivery timescales for brands like Blaklader, we understand that improvements can always be made. Despite providing a rough expected delivery date on our checkout page, your feedback is important to us and will be taken into consideration as we continue to update our website.
As for your jacket arriving with one pocket instead of the two shown in the image, I apologise for this discrepancy. It was an oversight on our part due to a recent product design change by the manufacturer. Please don't hesitate to reach out to us at sales@merlindirect.co.uk if you need assistance with exchanging your jacket or any other matter.
Reply from Merlin Direct
Thank you for your review! We appreciate your support and look forward to serving you again in the future!
Reply from Merlin Direct
Thank you for such a kind review Tim! We appreciate your support!
Reply from Merlin Direct
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us we appreciate your support!
I ordered a hoodie and i received a…
I ordered a hoodie and i received a soft shell jacket
March 6, 2024
Reply from Merlin Direct
Good morning Christopher,
I do apolgise that this has occured. Please send over some pictures of your incorrect item to: sales@merlindirect.co.uk and i'll do all i can to resolve this.
Reply from Merlin Direct
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us we appreciate your support!
Reply from Merlin Direct
Thank you very much for your review! We appreciate your support!
Reply from Merlin Direct
Thank you very much! We appreciate your support and look forward to serving you again in the future!
Reply from Merlin Direct
Hi Joe! Thank you for bringing this to our attention, I believe this stuation has now been rectified and you have received your order. However if this is not the case, please do send our team an email.
sales@merlindirect.co.uk
Reply from Merlin Direct
Thank you very much for your review! We appreciate your support and hope to continue providing you with excellent service in the future.
Reply from Merlin Direct
Thank you so much for such a kind review! We look forward to serving you again in the future. 😊
Great company to deal with
Items arrived quickly. Slight manufacturer problem outside their control with one was corrected instantly. I would not hesitate to order from them again
February 22, 2024
Reply from Merlin Direct
We're so pleased to hear that your items arrived quickly and that we were able to promptly address the manufacturer problem. Ensuring customer satisfaction is our top priority, and we're glad we could resolve the issue for you. Thank you for your understanding and for considering us for future orders! 😊
Helpful and easy to order
Product received next day whch was an unexpected surprise, really nice people on the end of the phone
February 14, 2024
Reply from Merlin Direct
Thank you so much for your kind words! We're so glad you found our team helpful and friendly when contacting us, we appreciate your support!
I order item as delivery said next…
I order item as delivery said next morning only ordered items for a job in Huddersfield but never arrived till 19.2.24 and not the 16th as postage said
February 15, 2024
Reply from Merlin Direct
We truly apologise for your experience with the delayed delivery of your order. We understand the importance of timely deliveries, especially for job-related items. We're investigating what went wrong with the delivery timeline to prevent similar issues in the future. If there's anything we can do to rectify this or assist you further, please don't hesitate to contact us directly.
Very impressed with this service.
Very impressed with this service.
No only was they cheaper than other sites but my boots was delivered in less than 24hrs, the website said 2-3days.
The service and packaging was more than perfect.
Thank you for your service
February 21, 2024
Unprompted review
Reply from Merlin Direct
Thank you so much for such a kind review! We truly appreciate your support and look forward to serving you again in the future. 😊
Reply from Merlin Direct
Thank you very much for your review! We appreciate your support and hope to continue providing you with excellent service in the future.
Reply from Merlin Direct
Thank you so much for your kind words! We're thrilled to hear that you're happy with both our product and service. Customer satisfaction is our priority, and we appreciate your support.
Easy to use ordering system
Easy to use ordering system, acknowledgement of order and delivery within a few days
February 14, 2024
Reply from Merlin Direct
Thank you so much for your review! Providing a seamless and efficient experience for our customers is always our goal. If you ever need anything else or have any further questions, feel free to reach out to our team.
Would Recommend
Easy to get hold of on the phone and will answer any queries accordingly. Good communication throughout the order process. Wouldn’t hesitate to recommend to anyone on a personal or business purpose for safety boots.
February 15, 2024
Unprompted review
Reply from Merlin Direct
We are so glad you had a fantastic experience with us! Ensuring clear communication throughout the order process is one of our top priorities. Your recommendation means a lot to us! Please don't hesitate to reach out if you need anything else in the future. We appreciate your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.