MerlinDirect domain belongs to shopify.com and same zero-star company. You have to contact them to remind them you ordered a week ago. Wrong size delivered 3 weeks later. Return. You have to contac... See more
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Arrived within 36 hours of order. Competitive price. Quality as expected-I’ve used these before and they last around 2 years or 1500Km. (6p per Km if it matters). Great lightweight comfort and minimal... See more
Company replied
Hiax climber boots are very good the only thing is I’m a size 8 so brought a 8 now they have broken in which took about 1 week they seem quite roomy might of gotten away with a 7 otherwise they great... See more
Company replied
I think if your site says a garment is in stock it should highlight that its in stock at the supplier in sweden and not the uk so that time to delivery would be a week. Managed ok but need clarifying.... See more
Company replied
Company details
About Merlin Direct
Written by the company
Merlin Direct is an online supplier of workwear, PPE clothing, safety equipment, bags/rucksacks and footwear.
Conceived in 2018, Merlin Direct is based in the South-East of England, we’re currently only operating in the UK, but we do have the ability to ship worldwide on special requests. We have undertaken a great deal of market and competitor research and as a result of this we are confident that we are one of the most competitively priced workwear in the UK. We are also assured that we have a first-class product offering in order to give our valued customers something appropriate for every industry.
We have access to over 10 brands which equates to well over 1,000 products, this range is ever-expanding and as a result of this we have items suitable for all industries and all budgets, each of these items are ready for a quick, professional and competitive turnaround. In addition, 2020 will see some own-brand products for products we are unable to source elsewhere.
With over 30 years of specialist workwear experience, we’re able to offer exceptional levels of knowledge and customer service, we aim to offer the best customer experience for our clients. Our reliable and helpful customer service team are ready to take your enquiry. Merlin Direct are here to help and make your life easier.
Contact info
United Kingdom
- merlindirect.co.uk
Issue needs addressing asap
Was not informed that the item I purchased actually comes from a different country it did not say anywhere on the website and 12 days later still nothing has arrived. I emailed to get a refund and was told I would have to wait for the item to arrive then raise a return not good enough in my eyes I have given you chance to sort this and nothing has been done. I would again ask for a refund and it’s your duty to sort out cancelling the item from what ever country Iam waiting for it to arrive from many thanks.
January 2, 2024
Reply from Merlin Direct
We sincerely apologise for the inconvenience you experienced with our expected delivery time and refund process. This is certainly not the experience we aim to provide, and we understand the frustration it may have caused.
We have now amended the expected delivery times for the brands that come from our warehouses abroad, in order to be as transparent as possible.
To our knowledge this situation has been amended, however if you feel there's anything else we can help with feel free to reach out. Our customer service team is here to assist you.
Can really recommend Merlin Direct
Can really recommend Merlin Direct. They have a great variety of the leading PPE clothing brands, making it easy to always find something on their website and ensuring you get good quality, durable shoes and clothing.
January 9, 2024
Unprompted review
Reply from Merlin Direct
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your positive experience with us. We appreciate your support and look forward to serving you again in the future!
Simple efficient service excellent 👌
January 4, 2024
Reply from Merlin Direct
Thank you Anthony! We appreciate your support and look forward to serving you again in the future!
Wrong size suit sent ordered large…
Wrong size suit sent ordered large receipt says large but suit is medium still waiting 3 days later and I payed extra for next day delivery
January 3, 2024
Reply from Merlin Direct
We sincerely apologise for the inconvenience you experienced with receiving the incorrect size coverall. This is certainly not the experience we aim to provide, and we understand the frustration it may have caused. We are working hard with our warehouse team to ensure all packages are correctly filled, leaving no possibility for this to happen again.
Reply from Merlin Direct
Thank you Stephen, we're glad you're liking the boots! We appreciate your support and look forward to serving you again in the future!
Reply from Merlin Direct
Thank you Shaun! We appreciate your support and look forward to serving you again in the future!
Top supplier!
The chosen product is very good, and exactly as described. One phone call to ask them when they expected to ship, was dealt with by a woman who was polite, helpful, efficient, and very friendly, and obviously very good-looking! ☺️
January 2, 2024
Reply from Merlin Direct
Thank you so much for taking the time to share your positive experience! Your kind words truly motivate our team to continue delivering exceptional customer service. We appreciate your support and look forward to serving you again!
Port west coat…
Used port west clothing over the years always been good this raincoat is also good but no lining
January 2, 2024
Reply from Merlin Direct
We are delighted to hear you're enjoying our Portwest rain coat! We appreciate your support and look forward to serving you again in the future!
Missing items…. Still not received
Bought 2 x T-shirts and 2 x trousers, after paying for next day delivery they arrived 3 days later .opened package and trousers where no where to be seen. Contacted them through website and was told they made a mistake and would send out trousers on Next day delivery. Trousers still yet to arrive!
Please don’t use this company.. if you pay for an item you expect to receive said item!
December 20, 2023
It s great quality and comfort shoes…
It s great quality and comfort shoes they provide.
December 31, 2023
Reply from Merlin Direct
We are so glad to hear you're enjoying your new shoes! We appreciate your support and look forward to serving you again!
Amazing service
Amazing service. Boots delivered exactly as promised.
Great price, delighted with quality and fit.
A very happy customer 😁😁
December 19, 2023
Reply from Merlin Direct
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to ensure that every customer has a fantastic experience, and your feedback reaffirms the value of our efforts. 😊
Helpful customer service support…
Ordered boots in size 8 but received message that size was out of stock so ordered next size via customer services very helpful and arrived quickly
December 13, 2023
Reply from Merlin Direct
We are thrilled to hear that you had such a positive experience with us. Our team works hard to ensure that every customer has a fantastic experience!
Delivery person great
Delivery person great, trousers took a while to arrive. Otherwise, happy with the service.
December 16, 2023
Reply from Merlin Direct
Thank you for your review Ellen! We appreciate your support and look forward to serving you again in the future!
Fast delivery
December 19, 2023
Reply from Merlin Direct
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us.
Reply from Merlin Direct
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us.
Just great service
December 15, 2023
Reply from Merlin Direct
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us.
Reply from Merlin Direct
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your positive experience with us. Your satisfaction is our top priority!
Excellent service with quick delivery
December 8, 2023
Reply from Merlin Direct
Thank you for your review David! We appreciate your support and look forward to serving you again in the future!
Quick and easy
December 8, 2023
Reply from Merlin Direct
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us.
Reply from Merlin Direct
Thank you so much for your wonderful review! We understand the importance of a smooth and swift delivery, so we are delighted to hear our efforts have created a positive experience for you.
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