MerlinDirect domain belongs to shopify.com and same zero-star company. You have to contact them to remind them you ordered a week ago. Wrong size delivered 3 weeks later. Return. You have to contac... See more
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Arrived within 36 hours of order. Competitive price. Quality as expected-I’ve used these before and they last around 2 years or 1500Km. (6p per Km if it matters). Great lightweight comfort and minimal... See more
Company replied
Hiax climber boots are very good the only thing is I’m a size 8 so brought a 8 now they have broken in which took about 1 week they seem quite roomy might of gotten away with a 7 otherwise they great... See more
Company replied
I think if your site says a garment is in stock it should highlight that its in stock at the supplier in sweden and not the uk so that time to delivery would be a week. Managed ok but need clarifying.... See more
Company replied
Company details
About Merlin Direct
Written by the company
Merlin Direct is an online supplier of workwear, PPE clothing, safety equipment, bags/rucksacks and footwear.
Conceived in 2018, Merlin Direct is based in the South-East of England, we’re currently only operating in the UK, but we do have the ability to ship worldwide on special requests. We have undertaken a great deal of market and competitor research and as a result of this we are confident that we are one of the most competitively priced workwear in the UK. We are also assured that we have a first-class product offering in order to give our valued customers something appropriate for every industry.
We have access to over 10 brands which equates to well over 1,000 products, this range is ever-expanding and as a result of this we have items suitable for all industries and all budgets, each of these items are ready for a quick, professional and competitive turnaround. In addition, 2020 will see some own-brand products for products we are unable to source elsewhere.
With over 30 years of specialist workwear experience, we’re able to offer exceptional levels of knowledge and customer service, we aim to offer the best customer experience for our clients. Our reliable and helpful customer service team are ready to take your enquiry. Merlin Direct are here to help and make your life easier.
Contact info
United Kingdom
- merlindirect.co.uk
Quick and efficient service
December 10, 2023
Reply from Merlin Direct
Thank you so much for your kind review! We are so glad to hear you had such a positive experience with us.
Reply from Merlin Direct
Thank you for your review Kenneth! We appreciate your support and look forward to serving you again in the future!
Boots are quality and delivered fast…
Boots are quality and delivered fast would order again.
December 6, 2023
Still waiting for delivery
December 4, 2023
Very quick delivery and very satisfied…
Very quick delivery and very satisfied with your product.
November 27, 2023
Great item and excellent service and…
Great item and excellent service and communications ,thank you
November 22, 2023
The shoes are spot on
The shoes are spot on, unfortunately the delivery time and useful feedback from Merlin was not.
November 20, 2023
Love the boots
Love the boots, my only criticism is that they needed braking in, I went for wider fitting the ankle and calf was perfect but a little tight round the foot, but walking round the house for a few day's with footbeds taken out worked. But start again with footbeds in. But a beautiful boot. 😁
November 22, 2023
Delivery issues
Delivery issues. No attempt made before 8am as notified by email, otherwise it would have been left in our safe place. Email saying it would be delivered the next day, 2 hrs later another email saying it was dropped off and ready for collection at our local coop, 7 miles away! So an unexpected journey for a parcel that should have been delivered to my house and no explanation from the courier as to why this wasn’t carried out
November 22, 2023
Excellent customer experience as…
Excellent customer experience as always. Great company to buy from.
November 15, 2023
Arrived fast great boots first quality…
Arrived fast great boots first quality fit great just as described
November 12, 2023
Very fast delivery
Very fast delivery. New wellies were exactly as described, and really good for the price. No complaints.
November 7, 2023
Very satisfied
November 10, 2023
Didn't recieved order could I have…
Didn't recieved order could I have refund please please
October 14, 2023
Possible scam
Just paid £95 for a pair of work trousers, 6 days later I’m still waiting for them, no delivery details, no reply to emails sent. Starting to think this is a fake company.
November 7, 2023
Good service arrived on time would use…
Good service arrived on time would use them again for work gear
November 7, 2023
Not received any link for tracking…
Not received any link for tracking delivery. Only that it’s been despatched and still waiting after 5 days for my item as of 12/11/2023.
November 7, 2023
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