MerlinDirect domain belongs to shopify.com and same zero-star company. You have to contact them to remind them you ordered a week ago. Wrong size delivered 3 weeks later. Return. You have to contac... See more
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Arrived within 36 hours of order. Competitive price. Quality as expected-I’ve used these before and they last around 2 years or 1500Km. (6p per Km if it matters). Great lightweight comfort and minimal... See more
Company replied
Hiax climber boots are very good the only thing is I’m a size 8 so brought a 8 now they have broken in which took about 1 week they seem quite roomy might of gotten away with a 7 otherwise they great... See more
Company replied
I think if your site says a garment is in stock it should highlight that its in stock at the supplier in sweden and not the uk so that time to delivery would be a week. Managed ok but need clarifying.... See more
Company replied
Company details
About Merlin Direct
Written by the company
Merlin Direct is an online supplier of workwear, PPE clothing, safety equipment, bags/rucksacks and footwear.
Conceived in 2018, Merlin Direct is based in the South-East of England, we’re currently only operating in the UK, but we do have the ability to ship worldwide on special requests. We have undertaken a great deal of market and competitor research and as a result of this we are confident that we are one of the most competitively priced workwear in the UK. We are also assured that we have a first-class product offering in order to give our valued customers something appropriate for every industry.
We have access to over 10 brands which equates to well over 1,000 products, this range is ever-expanding and as a result of this we have items suitable for all industries and all budgets, each of these items are ready for a quick, professional and competitive turnaround. In addition, 2020 will see some own-brand products for products we are unable to source elsewhere.
With over 30 years of specialist workwear experience, we’re able to offer exceptional levels of knowledge and customer service, we aim to offer the best customer experience for our clients. Our reliable and helpful customer service team are ready to take your enquiry. Merlin Direct are here to help and make your life easier.
Contact info
United Kingdom
- merlindirect.co.uk
Good service
Good service, best price and speedy refund . Only due to myself misordering
October 7, 2023
Staff where helpful and polite and the…
Staff where helpful and polite and the shirts are fine
October 5, 2023
Price and delivered on time
Ordered, good price and a quick delivery. Will shop again.
October 4, 2023
Very out standing service.
Very out standing service.
Very please with the customer service
September 17, 2023
Fast delivery and good customer service
October 2, 2023
No parcel as of yet
I can’t say much yet the parcel was posted days ago and I haven’t received it yet.
October 2, 2023
Good quality branded products at great…
Good quality branded products at great prices and fast delivery
September 25, 2023
Superb thank you
September 19, 2023
Easy to navigate webside
Easy to navigate webside. Good service, and quick delivery !!
September 22, 2023
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Sales staff on the ball
Sales staff on the ball ; helpful beyond the immediate sale
September 22, 2023
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback, Charles! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Absolutely brilliant
Absolutely brilliant, couldn’t be more helpful I would definitely recommend 5 ⭐️ from me
September 18, 2023
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
First rate, cannot fault!
First rate ... cannot fault.
Smooth and trouble free experience from start to finish. Made my selection, paid my money - goods here the next day, exactly what I ordered. Would have no hesitation in reccommending.
September 22, 2023
Unprompted review
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Reply from Merlin Direct
We're genuinely sorry to hear about your recent experience with our services. Your feedback is important to us, and we take it seriously. Your order was out of stock and we contacted you, but received no response. Please reach out to our customer support team at sales@merlindirect.co.uk so that we can address any further issues directly. We value your business and hope to have the opportunity to regain your trust.
I payed for new boots but never…
I payed for new boots but never received them. It is very unclear on how to track a parcel also
September 18, 2023
Reply from Merlin Direct
We're genuinely sorry to hear about your recent experience with our services. Your feedback is important to us, and we take it seriously. We'd like to learn more about your concerns and see how we can make things right. Please reach out to our customer support team at sales@merlindirect.co.uk so that we can address your issues directly. We value your business and hope to have the opportunity to regain your trust.
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Great customer service
Great customer service, friendly and helpful!
September 21, 2023
Unprompted review
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Excellent service
September 8, 2023
Unprompted review
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Excellent service
Excellent service and the item I wanted was in stock and fast delivery
September 11, 2023
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
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