MerlinDirect domain belongs to shopify.com and same zero-star company. You have to contact them to remind them you ordered a week ago. Wrong size delivered 3 weeks later. Return. You have to contac... See more
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Arrived within 36 hours of order. Competitive price. Quality as expected-I’ve used these before and they last around 2 years or 1500Km. (6p per Km if it matters). Great lightweight comfort and minimal... See more
Company replied
Hiax climber boots are very good the only thing is I’m a size 8 so brought a 8 now they have broken in which took about 1 week they seem quite roomy might of gotten away with a 7 otherwise they great... See more
Company replied
I think if your site says a garment is in stock it should highlight that its in stock at the supplier in sweden and not the uk so that time to delivery would be a week. Managed ok but need clarifying.... See more
Company replied
Company details
About Merlin Direct
Written by the company
Merlin Direct is an online supplier of workwear, PPE clothing, safety equipment, bags/rucksacks and footwear.
Conceived in 2018, Merlin Direct is based in the South-East of England, we’re currently only operating in the UK, but we do have the ability to ship worldwide on special requests. We have undertaken a great deal of market and competitor research and as a result of this we are confident that we are one of the most competitively priced workwear in the UK. We are also assured that we have a first-class product offering in order to give our valued customers something appropriate for every industry.
We have access to over 10 brands which equates to well over 1,000 products, this range is ever-expanding and as a result of this we have items suitable for all industries and all budgets, each of these items are ready for a quick, professional and competitive turnaround. In addition, 2020 will see some own-brand products for products we are unable to source elsewhere.
With over 30 years of specialist workwear experience, we’re able to offer exceptional levels of knowledge and customer service, we aim to offer the best customer experience for our clients. Our reliable and helpful customer service team are ready to take your enquiry. Merlin Direct are here to help and make your life easier.
Contact info
United Kingdom
- merlindirect.co.uk
Great product quickly delivered
September 14, 2023
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Received the wring size of boots
September 6, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very sorry about the experience you had and have undertaken a thorough investigation into your concerns to ensure these issues never reoccur. Thank you
Hi viz work bags
Great service, fast and efficient. Product seems up to the job too
September 11, 2023
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
WRONG ADVERTISEMENT!!
Ordered a pair of FR work trousers under the impression that they will be next day delivery, this was advertised throughout the selection and payment process, to then be emailed to say they are not next day and that they will be 7days or over before they will be delivered. (Refund can take 7days aswell?!)
I found the same pair cheaper on other sites but I payed extra from this site and paid extra for next day delivery to find out it’s not next day?!
The company did refund the next day delivery charge and a £10 off my order as a sorry from them, (£200+) pair of trousers and they give me £10….. ok!
This is just more of a warning for anyone wanting to order from this company, can’t fault the trousers but customers BE CAREFUL!!
September 6, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very sorry about the experience you had and have undertaken a thorough investigation into your concerns to ensure these issues never reoccur. Thank you
Returns are a pain have to wait four…
Returns are a pain have to wait four days for any sort of reply or answer .
Delivery painfully slow won’t be ordering again.
September 5, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very sorry about the experience you had and have undertaken a thorough investigation into your concerns to ensure these issues never reoccur. Thank you
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Fantastic quick service
Fantastic quick service .
The only place that sells small size chef's safety shoes
August 28, 2023
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Prompt delivery and great product
Second purchase of the same gloves. Having large hands I had struggled to find well fitting, flexible, well made general purpose garden gloves. Apart from working with thorns, these are ideal and fit perfectly. Excellent product
September 3, 2023
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our products and services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Quick delivery will buy from again
August 30, 2023
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our products and services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Poor return service
August 29, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very sorry about the experience you had and have undertaken a thorough investigation into your concerns to ensure these issues never reoccur. Thank you
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our products and services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Great service
Great personal service and updates from both Rob and Mason, Rob has tailored his service to meet the needs of our business, the deliveries are quick and the products have been exactly what we need when we need them, here's to a long successful business partnership between our companies.
August 22, 2023
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Comfortable boots
Helly Hanson evolution boots arrived quickly walked 12 miles in 2 days no blisters so definitely worth the price
August 7, 2023
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our Helly Hansen boots. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Took longer than it said to be…
Took longer than it said to be delivered
No tracking at all provided so when it did arrive I wasn’t home.
No contact at all from company or delivery company via email whatsoever about delivery information,not good enough.
August 2, 2023
problem with communication
problem with communication. I did not receive my rubber boots. Only a refund without informing.😢👎bad expiriance
July 30, 2023
Really good on time
July 28, 2023
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