Metraliving Reviews 

100% London’s TOP agency and places to live . Good conditioning Flat with a responsible property manager along my rental period. And also! Very fair on the deposit return, I got the full deposit back!

Lovely experience from the beginning! We moved last year to our lovely new property, prices are super fair and honest compared to our previous experiences as tenants, the background process has been easy and stress-free, and now we have just been renewed the lease for the second year. We are extremely happy with the place we now live in, Siobhan, our property manager, is lovely, attentive and professional and we really appreciate immensely the service she provides to us as tenants. It’s not easy, with all the properties in our building only! Repairs come super quickly if needed (although this is the first time renting that we barely had issues and the property was handed over almost immaculate!) Thanks to Sabrena too who was our letting agent at the beginning, too. I highly recommend MetraLiving.

Clare Green and Leah Griffith have been very helpful

If I could rate them 0 stars I would. The service and care they show towards residents, security and repairs is abhorrent.
Any attempts at communication are fruitless. Your emails will be ignored and if you do manage to make contact on the phone you’ll usually be spoken to quite rudely and completely dismissed.

We’ve had issues in our building including all communal areas being publicly accessible resulting in;
- Thefts
- Homeless people sleeping in our stairwell
- damage to internal parts of the property
Metra has taken months (in some cases over a year) to acknowledge and fix these issues.

Avoid them at all costs. Choose to live somewhere that actually respects you as a tenant.
Also they are linked to L&Q - do your research and read reviews/news articles about them.

Clare Green Was a great help from start to finish in helping sort out our tenancy and moving In process! Overall happy with the response times and handling.

I am really happy with them and their support.
They are professional in their work.
The best experience I’ve had with them.
Thank you Mr. Mubin.

It has been great experience with the housing team. We met Gemma and Clare from this team who gave us proper updates and been kind and supportive to select our future property. Thank you metra living, expecting a great customer care in future too.

Clare Green in the Tenancy Progression Team has been really helpful so far - very responsive and supportive! I’m moving in later this week and Clare has been supportive regarding the next steps - I’m currently awaiting my welcome email prior to moving in.

Thanks to Clare and the team for their support!

I recently viewed and secured my new apartment with the help of Gemma, and I couldn’t be happier with the experience. She was friendly, attentive, and made the whole process incredibly smooth and straightforward. Gemma took the time to answer all my questions and kept me updated every step of the way, which really helped take the stress out of moving. I genuinely appreciated her professionalism and warm approach — highly recommended!

Gemma Bain was great! She worked around my work schedule and stayed behind even when I was running late to show me the property. She went out of her way to show me another property that was available too. She made the transition so easy and was ready to answer any questions.

Clare Green was amazing too! She answered all my questions when I was filling out the forms. She made the whole process quick and easy, even asked if I wanted to start my tenancy early. I cannot thank Clare enough for all her help and understanding with all my questions.

Saif Khalid has been our lettings contact and he has been fantastic. Extremely flexible and honest about the whole process. Would definitely recommend a property through them.

Gemma provided amazing customer service through the initial stages of the property rental process

excellent service from saif, saif was at hand to answer any queries that i had, and ensured that i moved into the property as smooth as possible.

Gemma - Has been super helpful and kind this far, given a chance I will give her 6 stars. if every one was as helpful as Gemma the world would be a better place to live in.

I’m trying to contact them about trying to rent a apartment nobody ever wants to answer the call ridiculous

Clare Green was super helpful in the leasing process and was on hand with any questions I had.

Been with L&Q living in East london for 5 years in 2015, they were very good although lacked some timely response on certain matters. Now with Metra Living, I have to say that Gemma really impressed us! Courteous letting agent we ever met, she managed to lock 2 viewings same day and we ended up making an offer for one! She has been so fast replying with document, present and professional that almost did not feel real. Well done and thank you, you made us re believe that is not all about market demand but is also about people. Felt very valued . Thank you Gemma , you star

We’ve had an ongoing maintenance issue in our apartment we rent through metra, and Taylor Phillips has been absolutely phenomenal in helping us get it sorted. Taylor has been very helpful and reassuring. She has kept us updated at every step, often going out of her way to give us the information we needed.
Taylor has been incredibly professional, kind, and thorough, and it’s made a stressful situation so much easier to deal with. Taylor tried to go above and beyond for us, and we couldn’t be more grateful. Hopefully the issue will be resolved soon, because it is making things difficult but regardless, Taylor’s support has been amazing and we are grateful for that.

Also shout out to Sara, Debbie and Harry who were also helpful on this ongoing maintenance issue.

We found an apartment we wanted to rent. The one we originally saw wasn’t exactly as needed but our contact in Metra Living found a similar one which was perfect. Once we agreed we’d like to rent it, we were connected with our Tenancy Coordinator Clare Green who ensured the process progressed and everything was in order. Once we were cleared and our tenancy confirmed we were then introduced to our ongoing contact. This has all bee a great service.

Jourdan from Metra Living took over as property manager at a really difficult time for Ethelred, and to his credit, he’s brought noticeable improvements since then. Communication has become clearer, and several long-standing issues have finally started seeing progress. While there’s still some way to go, his effort and commitment to making things better are genuinely appreciated. As residents, we’re glad to have him leading the way forward