Metraliving Reviews 

314
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and proactive approach, making processes smooth and stress-free. The service provided is consistently described as excellent, with many highlighting the quick response times and efficient handling of inquiries and issues. However, some customers reported dissatisfaction with communication, citing ignored calls and unanswered emails, leading to frustration and a lack of transparency. A few also experienced significant delays in resolving maintenance issues, including being left without hot water for extended periods.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting individuals for their exceptional... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

User experience

Users describe positive interactions with the overall experience, often highlighting clear and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall I have a positive experience with the services provided. All questions or issues are answered & dealt with fast & efficiently. Only one negative I was supposed to be on a one year waiting l... See more

Company replied

Rated 5 out of 5 stars

We had a very smooth and efficient rental process with Metra Living. As a friend of mine had previously lived there, I was already familiar with how things worked. Everything was handled honestly an... See more

Company replied

Rated 5 out of 5 stars

⸻ I am extremely satisfied with the service I received from Clare Green. She was incredibly helpful throughout the entire renting process, always kind, professional, and patient. Clare answered... See more

Company replied

Rated 5 out of 5 stars

Siobhan Brennan from Metra Living was our property manager at L&Q Lindsay court. She does an exceptional job resolving issues and assisting move in and out of the property. She was easy to follow u... See more

Company replied


Company details

  1. Property Management Company
  2. Real Estate Developer
  3. Real Estate Rental Agency

Written by the company

At Metra Living, we are dedicated to creating high-quality homes in prime locations, backed by exceptional service. Our goal is to provide residents with more than just a place to live - we offer a community, a lifestyle, and a home where they can feel comfortable, secure, and valued. By combining our core values of integrity, professionalism, innovation, and service excellence, we ensure that every resident enjoys an outstanding living experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

314 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(314)

151 reviews in the last 12 months

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Rated 5 out of 5 stars

I’m very grateful to Metra Living for…

I’m very grateful to Metra Living for their great help and support throughout the renting process. Special thanks to Clare Green, who has been incredibly patient, professional, and responsive. She guided us through every step and made the whole experience smooth and stress-free.

October 2, 2025
Unprompted review
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Reply from Metraliving

Thank you for taking the time to leave a review. We’re pleased to hear that you found Clare so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly.

Rated 5 out of 5 stars

Great service

Great service! Mubin has been great throughout the process, communication and service has been excellent.

October 1, 2025
Unprompted review
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Reply from Metraliving

Thanks so much for leaving us a review, we're pleased that you had a great experience with Mubin. If there’s anything further we can do to assist, please let us know!

Rated 5 out of 5 stars

Clare Green and Monzur Ashraf were…

Clare Green and Monzur Ashraf were super responsive! The process was clear and they were willing to work with us on unique challenges. We were able to find a new flat, fairly quickly and it was easy to work with the both of them.

October 2, 2025
Unprompted review
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Reply from Metraliving

Thank you for taking the time to leave a review. We’re pleased to hear that you found Clare and Monzur so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly.

Rated 5 out of 5 stars

Good Flat Management

I'm in my fourth year of tenancy, and I can mention that the property management services provided by Siobhan have been consistently good and on point in every aspect. I do really appreciate her efforts in keeping things tidy.

October 1, 2025
Unprompted review
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Reply from Metraliving

Thanks so much for leaving us a review, we're pleased that you had a great experience with Siobhan. If there’s anything further we can do to assist, please let us know!

Rated 5 out of 5 stars

A great thank you to Siobhan

During the last 6 years, I had the chance to work with Siobhan Brennan. In her role as property manager she was punctual, informative and very knowledgeable. In the few times I had a problem with the property she was able to advise and help me resolve my issues in a timely manner.

October 1, 2025
Unprompted review
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Reply from Metraliving

Thank you for taking the time to leave a review. We’re pleased to hear that you found Siobhan so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly.

Rated 5 out of 5 stars

A huge thank you to Mubin

A huge thank you to Mubin at Metraliving for guiding us so seamlessly through the process of securing our property. He has been incredibly helpful, responsive, and proactive, making what could have been a stressful experience smooth and hassle-free. Thanks to his support, we were able to secure our spot quickly in today’s tough housing market.

Also, a note of thanks to Mauris for overseeing the process and ensuring everything ran so efficiently. It’s clear that you both go above and beyond for your clients.

I’m really looking forward to completing the final steps and moving into our new home soon!

September 24, 2025
Unprompted review
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Reply from Metraliving

Thanks so much for leaving us a review, we're pleased that you had a great experience with Mubin and Mauris. If there’s anything further we can do to assist, please let us know!

Rated 5 out of 5 stars

Big thanks to Gemma B

Gemma was super helpful and was thorough in talking me through the specs of the properties I viewed. Was available after for any qs and made sure all information was available to me. Gemma was also very approachable which is always a plus.

September 2, 2025
Unprompted review
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Reply from Metraliving

Thank you for taking the time to leave a review. We’re pleased to hear that you found Gemma so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly.

Rated 5 out of 5 stars

Shoutout to Sabrena!

Sabrena was super helpful from the very start and made the whole process so much smoother for us. What stood out the most was her honest and transparent approach – we really appreciated how straightforward and genuine she was. My partner absolutely loved her too, which says a lot! It honestly felt like she had our best interests at heart the entire time.

Would highly recommend Sabrena to anyone looking for a friendly, professional, and trustworthy lettings negotiator.

August 29, 2025
Unprompted review
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Reply from Metraliving

Thanks so much for leaving us a review, we're pleased that you had a great experience with Sabrena. If there’s anything further we can do to assist, please let us know!

Rated 5 out of 5 stars

Super Friendly and Helpful

Hulya was absolutely wonderful when showing us the flat. She was very kind, professional, and made the whole viewing experience smooth and enjoyable. She answered all our questions with patience and made us feel really comfortable throughout. A very nice girl — thank you Hulya for your help!

September 12, 2025
Unprompted review
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Reply from Metraliving

Thank you for taking the time to leave a review. We’re pleased to hear that you found Hulya so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly.

Rated 5 out of 5 stars

Great experience

Great experience! We had the pleasure of dealing with Clare Green and she was super helpful and very professional, everything was quick and easy

September 9, 2025
Unprompted review
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Reply from Metraliving

Thank you for taking the time to leave a review. We’re pleased to hear that you found Clare so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly.

Rated 5 out of 5 stars

Great repair service

Ok communication in between parties for renting process, the great thing is if you have any issue with the house they will schedule a repair straight away with 0 waste of time. V

September 19, 2025
Unprompted review
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Reply from Metraliving

Thank you for taking the time to leave a review. We’re pleased to hear that you had a positive experience. If there’s anything further we can do to assist, please don’t hesitate to reach out directly.

Rated 5 out of 5 stars

Very helpful during the viewing and…

Hulya was very helpful during the viewing and answering any additional questions afterwards. Also smooth process to finalise tenancy

September 5, 2025
Unprompted review
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Reply from Metraliving

Thank you for taking the time to leave a review. We’re pleased to hear that you had a great experience. If there’s anything further we can do to assist, please don’t hesitate to reach out!

Rated 1 out of 5 stars

Avoid Meta Living where possible

I would give them zero if that was possible. Absolute scumbags, beware moving in mid month as you will end up being overcharged compared to the the annual amount due because of their pro-rata calculation method.

On top of that on moving in we had hordes of cleanliness and repair issues to resolve and previous tenants' furnitures weren't removed. Our property manager Siobhan is useless at best and intentionally unhelpful at worst.

Avoid where possible.

September 17, 2025
Unprompted review
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Reply from Metraliving

We’re very sorry to hear about the difficulties you faced during your move-in. This is not the experience we want for our residents, and we take your feedback seriously. We would like the chance to review your case in detail and work toward a resolution. Please reach out to us directly at customerservice@metraliving.co.uk so we can assist you further.

Rated 5 out of 5 stars

I recently secured a new apartment with…

I recently secured a new apartment with Metra Living and the process was absolutely seamless. Gemma Bain was extremely helpful and made the move easy. Thank you!

September 12, 2025
Unprompted review
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Reply from Metraliving

Thank you for taking the time to leave a review. We’re pleased to hear that you found Gemma so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly.

Rated 5 out of 5 stars

Leah G was amazing....

Although struggling to communicate with my dedicated property manager, Leah was able to step up to investigate my questions at such short notice & provided the updates I really needed.
Thank you so much Leah!

September 12, 2025
Unprompted review
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Reply from Metraliving

Thank you for taking the time to leave a review. We’re pleased to hear that you found Leah so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly.

Rated 5 out of 5 stars

We recently rented an apartment through…

We recently rented an apartment through Metra Living, and our experience with the lettings negotiator, Sefik, was excellent. He was very professional, answered all our questions clearly, and made the whole process smooth and stress-free. The viewing itself had such a positive energy thanks to him, and he genuinely helped us feel confident in our choice. Highly recommend!

September 11, 2025
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Reply from Metraliving

Thank you for taking the time to leave a review. We’re pleased to hear that you found Sefik so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly.

Rated 5 out of 5 stars

Great experience

I was 10 late but Mr Sefik Ascieli, was very nice to welcome me and show me the house and the whole building.

August 22, 2025
Unprompted review
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Reply from Metraliving

Thank you for taking the time to leave a review. We’re pleased to hear that you found Sefik so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly.

Rated 5 out of 5 stars

Viewing was fast giving

Viewing was fast giving, all questions was answered. Loved the communication! Mubin did an amazing job with the viewing and explanation!

September 8, 2025
Unprompted review
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Reply from Metraliving

Thank you for taking the time to leave a review. We’re pleased to hear that you found Mubin so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly.

Rated 5 out of 5 stars

Very respectable and kind welcome…

Very respectable and kind welcome individual. Thank you Hulya.K for your introduction to Metra property.

August 27, 2025
Unprompted review
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Reply from Metraliving

Thank you for taking the time to leave a review. We’re pleased to hear that you found Hulya so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly.

Rated 4 out of 5 stars

Hulya was very friendly and helpful

Hulya was very friendly and helpful. She explained everything clearly and showed us the property in detail. Highly recommended!

August 13, 2025
Unprompted review
Metraliving logo

Reply from Metraliving

Thanks so much for leaving us a review, we're pleased that you had a great experience. If there’s anything further we can do to assist, please let us know!

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