Metro Baby Reviews 

127
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I have been emailing and messaging Metro Baby for two weeks now - first to try to get information on whereabouts of my Jan 5 order, and then to obtain a refund when I received no response. Metr... See more

Rated 5 out of 5 stars

Delivery was faster than promised. I would have preferred the item be put in a box even though it has its own, because it is a baby registry gift, and the Australia Post parcel sticker is stuck on it.... See more

Rated 1 out of 5 stars

DON'T EVER BUY FROM THESE PEOPLE! HORRIBLE CUSTOMER SERVICE! NASTY PEOPLE! This car seat was never opened. I explained this numerous times. Still sealed in box. I organized the Uber myself. The sto... See more

Company replied

Rated 5 out of 5 stars

The team of staff are SO amazingly helpful, kind and efficient! They even contacted my pram supplier to determine what canopy & seat covers would fit my pram from 2015, and forwarded me the links to b... See more

Company details

  1. Baby Store

Written by the company

Metro Baby is Australia's one-stop baby shop. We pride ourselves on exceptional customer service and a comprehensive range of products for your baby. We stock only a curated selection of specialty baby products, from prams and cots to baby bottles, milk formula dispensers and play mats. Our buying team consists of Mums that have been through the often overwhelming process of selecting the most ideal products for your baby's needs. At Metro Baby, we hope to pass on our knowledge and experience to our customers so you get your choices right the first time. Many of our products are stocked exclusively by Metro Baby and will not be available at other baby goods retailers. The team at Metro Baby takes great great pride in our hand-picked selection of products to ensure a happy Mum and bub! Please feel free to ask us any questions at hello@metro-baby.com.au or call our customer service team on 03 7009 1166.


Contact info

3.1

Average

TrustScore 3 out of 5

127 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.1

All reviews

(127)

1 review in the last 12 months

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Rated 5 out of 5 stars

In-store and online both great experiences!

We have purchased both in store and online and both experiences are great. Having the option to click and collect is very useful especially when you need something straightaway! The store is beautiful and has everything you need for a new baby!

June 13, 2022
Unprompted review
Rated 5 out of 5 stars

Loved how easy it was to order and…

Loved how easy it was to order and collect my product! Customer service is great and the store is so beautiful. I wish I knew about it for my first baby as it has everything I have always wanted but in the one place!

June 13, 2022
Unprompted review
Rated 5 out of 5 stars

Best Baby Store Hands Down!

I love Metro Baby for our bubba and for gifts too! They always have incredible on trend collections but the thought that goes into the curation is more than what’s fitting in the gram aesthetic for the moment, the toys are tailored to developmental levels so it’s so easy to pick something you know will be instantly loved. 10/10 would recommend to any mama or anyone looking for a gift for a little one in your life.

June 9, 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful experience at Metro Baby

My experience with Metro Baby has been wonderful, as the customer service is amazing and the staff are really helpful. I have shopped both online and in store and have had great experiences each time. Metro Baby have a beautiful range of brands and products. It's my go-to store for all my baby needs.

June 9, 2022
Unprompted review
Rated 5 out of 5 stars

Shopping on the Metro Baby website

I enjoy shopping on the Metro Baby website - there is an extremely generous variety of objects and brands, and each item comes with a very detailed description, which takes the uncertainty and guesswork out of online shopping. Whether I need to purchase a gift or something for my own little bub, the Metro Baby website is the first place I go.

June 7, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

My experience with Metro Baby has been fantastic. The customer service is amazing and the staff there have really helped with all of my first time mama needs. I love all the boutique brands stocked in store as you don't see them in other baby stores. It's my go-to store for baby needs.

June 7, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic experience at Metrobaby

Fantastic experience at Metrobaby. The staff were so helpful and knowledgeable about everything, especially the prams and car seats. Would definitely recommend as a one stop shop for all the baby things you need!

June 6, 2022
Unprompted review
Rated 5 out of 5 stars

Love the store!

Love the store!! Super cute items especially for a first time mum I sort of want to buy everything 🥺 Staff are really helpful when you need them and I just can’t get enough of their brands, especially Konges Slojd! Definitely will love to see more of their brand items in store!

June 6, 2022
Unprompted review

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