I have been emailing and messaging Metro Baby for two weeks now - first to try to get information on whereabouts of my Jan 5 order, and then to obtain a refund when I received no response. Metr... See more
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Delivery was faster than promised. I would have preferred the item be put in a box even though it has its own, because it is a baby registry gift, and the Australia Post parcel sticker is stuck on it.... See more
DON'T EVER BUY FROM THESE PEOPLE! HORRIBLE CUSTOMER SERVICE! NASTY PEOPLE! This car seat was never opened. I explained this numerous times. Still sealed in box. I organized the Uber myself. The sto... See more
Company replied
The team of staff are SO amazingly helpful, kind and efficient! They even contacted my pram supplier to determine what canopy & seat covers would fit my pram from 2015, and forwarded me the links to b... See more
Company details
Written by the company
Metro Baby is Australia's one-stop baby shop. We pride ourselves on exceptional customer service and a comprehensive range of products for your baby. We stock only a curated selection of specialty baby products, from prams and cots to baby bottles, milk formula dispensers and play mats. Our buying team consists of Mums that have been through the often overwhelming process of selecting the most ideal products for your baby's needs. At Metro Baby, we hope to pass on our knowledge and experience to our customers so you get your choices right the first time. Many of our products are stocked exclusively by Metro Baby and will not be available at other baby goods retailers. The team at Metro Baby takes great great pride in our hand-picked selection of products to ensure a happy Mum and bub! Please feel free to ask us any questions at hello@metro-baby.com.au or call our customer service team on 03 7009 1166.
Contact info
275 Swan Street, 3121, Richmond, Australia
- (03) 7009 1166
- info@metro-baby.com.au
- metro-baby.com.au
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In-store and online both great experiences!
We have purchased both in store and online and both experiences are great. Having the option to click and collect is very useful especially when you need something straightaway! The store is beautiful and has everything you need for a new baby!
Loved how easy it was to order and…
Loved how easy it was to order and collect my product! Customer service is great and the store is so beautiful. I wish I knew about it for my first baby as it has everything I have always wanted but in the one place!
I’ve only had positive experiences with…
I’ve only had positive experiences with Metro Baby. I had my registry here and dealt with a few exchanges with no issues. Love the selection and the pricing is competitive.
Great range of products
Great range of products, well packed and arrives quickly- highly recommend metro baby!
Best Baby Store Hands Down!
I love Metro Baby for our bubba and for gifts too! They always have incredible on trend collections but the thought that goes into the curation is more than what’s fitting in the gram aesthetic for the moment, the toys are tailored to developmental levels so it’s so easy to pick something you know will be instantly loved. 10/10 would recommend to any mama or anyone looking for a gift for a little one in your life.
Wonderful experience at Metro Baby
My experience with Metro Baby has been wonderful, as the customer service is amazing and the staff are really helpful. I have shopped both online and in store and have had great experiences each time. Metro Baby have a beautiful range of brands and products. It's my go-to store for all my baby needs.
Great quality products and customer…
Great quality products and customer service.
Love love love!
Amazing range of toys made from sustainable materials. Fast delivery and the customer service never disappoints.
Love Metro Baby!
Excellent customer service and a beautiful, diverse range of products!
Baby essentials
Great range of quality products and fast delivery. Thank you!
Fantastic online website!
Great review. Quicker delivery than stated on the website and a huge range of products. Will use always!
Shopping on the Metro Baby website
I enjoy shopping on the Metro Baby website - there is an extremely generous variety of objects and brands, and each item comes with a very detailed description, which takes the uncertainty and guesswork out of online shopping. Whether I need to purchase a gift or something for my own little bub, the Metro Baby website is the first place I go.
Great website carrying a large range of…
Great website carrying a large range of stylish brands for babies. Good pricing and fast delivery.
Very happy
Very happy for the product and service received. Staff is responsive and prompt.
Amazing Experience
My experience with Metro Baby has been fantastic. The customer service is amazing and the staff there have really helped with all of my first time mama needs. I love all the boutique brands stocked in store as you don't see them in other baby stores. It's my go-to store for baby needs.
Fast delivery & Generous service
We've purchased so many products from metro baby, they got everything covered what our baby needed! and fast delivered 👌
Thank you for your generous service
Great one stop shop for all things baby…
Great one stop shop for all things baby with quality brands and fast shipping
Fantastic experience at Metrobaby
Fantastic experience at Metrobaby. The staff were so helpful and knowledgeable about everything, especially the prams and car seats. Would definitely recommend as a one stop shop for all the baby things you need!
Fast delivery and a wonderful selection…
Fast delivery and a wonderful selection of children’s products
Love the store!
Love the store!! Super cute items especially for a first time mum I sort of want to buy everything 🥺 Staff are really helpful when you need them and I just can’t get enough of their brands, especially Konges Slojd! Definitely will love to see more of their brand items in store!
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