I have been emailing and messaging Metro Baby for two weeks now - first to try to get information on whereabouts of my Jan 5 order, and then to obtain a refund when I received no response. Metr... See more
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Delivery was faster than promised. I would have preferred the item be put in a box even though it has its own, because it is a baby registry gift, and the Australia Post parcel sticker is stuck on it.... See more
DON'T EVER BUY FROM THESE PEOPLE! HORRIBLE CUSTOMER SERVICE! NASTY PEOPLE! This car seat was never opened. I explained this numerous times. Still sealed in box. I organized the Uber myself. The sto... See more
Company replied
The team of staff are SO amazingly helpful, kind and efficient! They even contacted my pram supplier to determine what canopy & seat covers would fit my pram from 2015, and forwarded me the links to b... See more
Company details
Written by the company
Metro Baby is Australia's one-stop baby shop. We pride ourselves on exceptional customer service and a comprehensive range of products for your baby. We stock only a curated selection of specialty baby products, from prams and cots to baby bottles, milk formula dispensers and play mats. Our buying team consists of Mums that have been through the often overwhelming process of selecting the most ideal products for your baby's needs. At Metro Baby, we hope to pass on our knowledge and experience to our customers so you get your choices right the first time. Many of our products are stocked exclusively by Metro Baby and will not be available at other baby goods retailers. The team at Metro Baby takes great great pride in our hand-picked selection of products to ensure a happy Mum and bub! Please feel free to ask us any questions at hello@metro-baby.com.au or call our customer service team on 03 7009 1166.
Contact info
275 Swan Street, 3121, Richmond, Australia
- (03) 7009 1166
- info@metro-baby.com.au
- metro-baby.com.au
3.1
Average
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great range of beautiful quality…
Great range of beautiful quality products. Not just for baby but the household and decor is great. I can always find things here I can't get anywhere else.
June 1, 2022
Unprompted review
Metro Baby is out go to!
I’ve always had fantastic experiences with Metro Baby, their customer service is great! The products they stock and sell are of the highest quality, which keeps us coming back :) always recommending metro baby to new Mummas!
June 1, 2022
Unprompted review
After spending $500 you charged me $20…
After spending $500 you charged me $20 delivery, most companies have free shipping.
May 30, 2022
Reply from Metro Baby
Hi Mayada, thanks for your feedback. We do charge for postage but only on bulky products, such as the items you have purchased. If most other companies offer free shipping for the same products, we more than welcome you to purchase from these companies. Please email us if you have any further questions at all at info@metro-baby.com.au. Kind regards, Metro Baby Team :)
Always have so many great products and…
Always have so many great products and customer service has always been excellent.
May 30, 2022
First time using the site was a little…
First time using the site was a little confusing but tried again purchased a second time. Much easier to make a purchase
May 28, 2022
It was difficult to check out and get…
It was difficult to check out and get delivery to an address other than my own
May 27, 2022
Reply from Metro Baby
Hi Jeffrey, thank you for your feedback and we apologise for the inconvenience. We will look into this and try to make some improvements. Kind regards, Metro Baby Team :)
Excellent job😃
May 27, 2022
Love this web site!
May 27, 2022
Tiffany May
The web site is easy to use , the only thing I I couldn’t work out was how to request express shipping , my order is a gift a need it by Friday
Thanks
May 23, 2022
Very helpful
Very helpful , good advice and pra
ctical assistance from staff,
Barbara Hingston
May 23, 2022
Friendly customer service very helpful
May 22, 2022
Product offerings and price great
Product offerings and price great. The payment / shipping steps tend to confuse me. However I don't usually do online shopping and tend to
easily confused!
May 21, 2022
Amazing customer service and amazing…
Amazing customer service and amazing prices couldn’t rate any higher!
May 20, 2022
I love shopping at metro baby
I love shopping at metro baby, it is so hard for me to pick what I want for my new grandchild.
May 20, 2022
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