I have been emailing and messaging Metro Baby for two weeks now - first to try to get information on whereabouts of my Jan 5 order, and then to obtain a refund when I received no response. Metr... See more
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See what reviewers are saying
Delivery was faster than promised. I would have preferred the item be put in a box even though it has its own, because it is a baby registry gift, and the Australia Post parcel sticker is stuck on it.... See more
DON'T EVER BUY FROM THESE PEOPLE! HORRIBLE CUSTOMER SERVICE! NASTY PEOPLE! This car seat was never opened. I explained this numerous times. Still sealed in box. I organized the Uber myself. The sto... See more
Company replied
The team of staff are SO amazingly helpful, kind and efficient! They even contacted my pram supplier to determine what canopy & seat covers would fit my pram from 2015, and forwarded me the links to b... See more
Company details
Written by the company
Metro Baby is Australia's one-stop baby shop. We pride ourselves on exceptional customer service and a comprehensive range of products for your baby. We stock only a curated selection of specialty baby products, from prams and cots to baby bottles, milk formula dispensers and play mats. Our buying team consists of Mums that have been through the often overwhelming process of selecting the most ideal products for your baby's needs. At Metro Baby, we hope to pass on our knowledge and experience to our customers so you get your choices right the first time. Many of our products are stocked exclusively by Metro Baby and will not be available at other baby goods retailers. The team at Metro Baby takes great great pride in our hand-picked selection of products to ensure a happy Mum and bub! Please feel free to ask us any questions at hello@metro-baby.com.au or call our customer service team on 03 7009 1166.
Contact info
275 Swan Street, 3121, Richmond, Australia
- (03) 7009 1166
- info@metro-baby.com.au
- metro-baby.com.au
3.1
Average
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Beautiful new store with the best brands
June 6, 2022
Unprompted review
Awesome Services!!!
Awesome Services!!!
I ordered incorrectly but they really reachout to help me to sort out what I really need and thwy are very accomodating and super nice!! I definitely will order again to their shop. Fast transaction too.
June 6, 2022
Unprompted review
I have always gotten great stuff and…
I have always gotten great stuff and received my items in a reasonable time frame. i shop here frequently and will continue in the future
June 6, 2022
Unprompted review
Gorgeous selection of baby and kids…
Gorgeous selection of baby and kids items and efficient delivery! So happy with my order. 🌟
June 6, 2022
Unprompted review
Beautiful new store with quality items!
We went to the new swan street store to get some new essentials for our growing baby and were blown away!! What a beautiful store! All such good quality and gorgeous items. Had to stop myself from buying everything! I have shopped online at metro baby before but nice for some things to be able to see them in store! Very happy with my purchases. We will be back!!
June 2, 2022
Unprompted review
Amazing service!
Amazing service!
I ordered something that was out of stock, they emailed me right away advising this and replaced it with an item of my choice!
Super lovely staff and amazing service! Also good products!
June 1, 2022
Unprompted review
Great beautiful range of brands and…
Great beautiful range of brands and products for newborns and upwards. My orders are always nicely wrapped and packaged so I know they’ll always arrive safely.
June 1, 2022
Unprompted review
My favourite baby shop
My favourite baby shop! The staff are so friendly and the quality of all the products is amazing. I have shopped both online and in store and have had great experiences each time.
June 1, 2022
Unprompted review
Easy click and collect service and…
Easy click and collect service and great brands
June 1, 2022
Unprompted review
Gorgeous products
Gorgeous products. Amazing range. Bought a gift card for a friend's newborn and they loved it!
June 1, 2022
Unprompted review
Very good baby shop
Very good baby shop, I bought lots of stuff from here for my little one.
June 1, 2022
Unprompted review
So great for buying quality baby things…
So great for buying quality baby things online, with really fast delivery!
June 1, 2022
Unprompted review
Huge range of lovely products and…
Huge range of lovely products and excellent customer service. I wish they had a store here in Sydney.
🤎
June 1, 2022
Unprompted review
Favourite Baby Shop!
Always love shopping at Metrobaby, amazing range of products!
June 1, 2022
Unprompted review
A Quality stop for your baby stuff!
Been purchasing from Metro baby many times. They have very high quality products and customer service is amazing as well responsive whenever needed. So many brands you could find from. Thank you so much 😊
June 1, 2022
Unprompted review
Great products
Great products, fast delivery. Very happy with the customer experience.
June 1, 2022
Unprompted review
Highly recommended
Great products, quality and variety with fast shipping.
June 1, 2022
Unprompted review
Great store
Great store! Such beautiful items and inspiration as soon as you walk through the door. Also very helpful staff ☺️
June 1, 2022
Unprompted review
Lovely, unique store
Great range of products that you can’t find in store many other places.
June 1, 2022
Unprompted review
Great range of products and cheaper…
Great range of products and cheaper than most sites!
June 1, 2022
Unprompted review
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