Metro Rod Reviews 

I contacted Metro Rod on Saturday evening to arrange an emergency drain clearance and was quoted £168 for the call-out that night.
Shortly afterwards, the engineer (Steve) phoned to say he could not attend until Sunday. I explained that I had originally agreed to Saturday because I had been told the Sunday rate would be around £300, and I was not prepared to pay that. The engineer assured me that the original £168 price would still be honoured despite attending on Sunday.
Unfortunately, the engineer failed to turn up on Sunday as agreed. After chasing Metro Rod, I was told he was still on another job over 100 miles away. I was then informed that if he did attend later that day, they would no longer honour the agreed £168 price and would instead expect me to pay the much higher Sunday rate.
I find this completely unacceptable. The delay was caused entirely by Metro Rod, not by me. I was willing to pay the agreed price after the work was completed, but I should not be expected to pay extra because the company was unable to honour its own appointment.
Very disappointing communication, poor reliability and an attempt to increase the agreed price due to circumstances outside the customer's control.

I have now been contacted by one of the managers who has confirmed that she is the only one who has the authority to agree a rate so fundamentally I’ve been lied to by other staff. This manager has now arranged for a technician to come out on Monday

Honestly don't get what their problem is. First time they turned up doing their road drain maintenance they fired water out of our downstairs loo and my pregnant wife is cleaning up possible sewage. Only to say to her "didn't you hear us knock?" with some other guy in the van smirking.
Second time they came back they did the exact same thing again only to talk to the engineers who could only apologise and after calling their office they hung up on me.

I SHOULD NOT HAVE TO CLEAN FOR A SECOND TIME LOO WATER FROM UP THE WALLS WITHOUT EVEN SO MUCH AS A WARNING THAT THIS COULD HAPPEN. A LEAFLET OR A KNOCK WOULD HAVE BEEN NICE. VERWOOD 3.7.26 @ 3pm

excellent service--fast and efficient--job well done and neat-thk you

Mike from Metrorod Northampton called me quickly following my enquiry and arranged for his team to come next day, came on time and called before arrival as I’d asked. Kevin and Aidan arrived and couldn’t be more helpful, lovely people, knowledgeable and great service. Mike gave me the hourly rate and an estimate and they were within the hour that he said most are resolved in. Brilliant service all round.

Good job, speedy problem solved👍
Thank you.

Nothing has been done still got no pipes under ground so human feces everywhere.

After being let down by other companies I have a very good experience with Metro Rod Cardiff with a blocked manhole with complicated access. There was very effective and honest communication from the beginning. Craig came out and was very professional, polite and helpful. He made a stressful situation completely stress free. I was happy with the work completed, the price and would recommend to anyone.

The person that visited, explain in details what he will be doing

I put a call in to have an external drain unblocked and it was passed to Metrorod Highlands and Islands (I am based in Inverness.) They were at my property within a few hours the same day and fixed the issue very promptly. The gentleman was so helpful and polite. I was very impressed with the service and how quickly things were dealt with. I would completely recommend this company based in H&Is.

Great service, knowledgeable operative who diagnosed the problem and gave multiple solutions to the issue. Superb banter. Thank you Metro Rod!

The repair was done with polite and and patient experience. I am very happy and satisfied with the work that was done to solve my problem.

They came after a week of my first contact and solved the problem. When I contacted the council the leak was declared emergency and put me on the line to resolve within 24hrs, however the council didn't come on that night instead the pass me on to this agency. The agency didn't come for two days. I tried to contact them several times they seemed not to care at all. When they sent the engineer he said they need to dig within machinery. After calling them several days they came and it took them 15min. No machine nothing. They spent hours on their van before they left. No good service at all.

First contacted Metrorod on behalf of a charity building having problems with the ladies’ loos. Contractors set a time, then failed to show, then turned up hours later. They stayed on site 18 minutes and did not even access the loos. They’ve tried billing two contractors for three hours, which runs into hundreds of pounds. Except I have cctv of them never entering the building or the ladies’ loos drain. They flushed out the sink waste drain with a hose instead. Absolute scammers. Avoid, avoid, avoid!

I’m now being harassed to pay the final bill, which they’ve offered to reduce by £160 or something. I’ve asked to see their complaints policy and it’s never been sent. You can have the same conversation with the accounts person only to have the same conversation again several weeks later!

Incredibly professional service with a wealth of knowledge

MetroRod came out yesterday to investigate a sewer blockage arranged through my insurance company. Although the source of the blockage turned out to be five doors up the street and not on my property, the engineer went above and beyond to help get the issue resolved. He was professional, helpful, and genuinely committed to finding a solution. Outstanding service and very much appreciated.

Thanks to rob for unblocking my drain when the council couldn’t

The man who came out was amazing he checked everything and did a very good job fixing the problem

James rocked up to my Bristol flat this morning, to unblock a loo. First class guy. First class job.

Cliff did an excellent job reversing his 6 wheeled tanker down my narrow 100 yard drive. He arrived on time and got the job complete.

Was so amazing good service, politeness, good job 💯