Metro Rod Reviews 

791
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and polite staff who arrive promptly, handling difficult drainage problems efficiently and explaining every step of the process clearly. Reviewers often highlight the fast response times during urgent situations and greatly appreciate how clean and tidy work areas are left after task completion. Some reviewers were not happy with communication issues, missed appointments, and unexpected billing practices. A few consumers experienced significant service delays, unfulfilled promises from the office, and felt that certain quoted prices were excessive and lacked proper transparency.

What people talk about most

Service

People report positive experiences with service, frequently praising quick response times and engineers who... See more

Staff

Users describe positive interactions with staff, frequently highlighting the polite, professional, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers praise polite... See more

Price

Consumers find price to be ambiguous, with some reviewers praising the very reasonable charges and exact... See more

Customer communications

Clients share ambiguous opinions on customer communications, with some reviewers praising helpful calls and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Remarkable service once again. Pontypool depot called me and gave me an expected time. Darren and Charlie turned up at 8pm in the dark to sort out my issue. This is a Welsh Water reoccurring problem a... See more

Rated 5 out of 5 stars

Metro rod Deeside came on behalf of Adra. They came within 24 hrs of me informing my landlords. Their communications were excellent. The gentleman who arrived was polite, respectful and considerate.... See more

Rated 5 out of 5 stars

Had Trevor round from Metro rod Dartford. How good was he. I had a worrying situation of incoming water to my underfloor crawl space. Within a hour or so job was sorted at a very reasonable price, inc... See more

Rated 5 out of 5 stars

Booked Metrorod after United utilities survey showed roots in our drain. The operatives were friendly and professional. They showed me the camera vie after completing the work and also jetted a gulley... See more


Company details

  1. Plumber

Information provided by various external sources

Whatever your drainage problem, Metro Rod has the solution. With over forty depots nationwide, we are able to tackle your drainage emergency quickly, cleanly and safely, 24 hours a day, 7 days a week.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

791 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(791)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No issues

No issues. Operator was professional and knowledgeable.
Cleaned up work area after unblocking the drains.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Removed all blockages quickly

Today I put a call in to Homegroup for someone to remove blockages from multiple drains within a couple of hours a polite and friendly workman came and cleared all blockages very quickly 👍

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing job

Amazing job. My toilet bath and sink was blocked and just like that he managed to unblock and descale the toilet. So impressed thank you to the young chap who helped :)

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

The person that was sent out handled it…

The person that was sent out handled it very well. He was very caring of the job. Overall very great experience. Would also like to add that my son has autism and he likes to play with people and he was very understanding and kind to him! Give that man a raiseee

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

TOTALLY PROFESSIONAL AND EFFICIENT…

TOTALLY PROFESSIONAL AND EFFICIENT SERVICE PROVIDED BY LIAM DUGUID OF METRO ROD ELLON IN ABERDEENSHIRE.
SERIOUS BLOCKAGES AFFECTING 2 PROPERTIES WERE THOROUGHLY EXAMINED BEFORE BEING SKILFULLY RESOLVED.
LIAM PROVIDED PHOTOS SHOWING THE TRUE EXTENT OF BLOCKAGES AND ONLY LEFT ONCE HE AND I WERE TOTALLY SATISFIED THAT HE'D TOTALLY CLEARED ALL PROBLEM AREAS.
LIAM PHONED AHEAD, WAS VERY PLEASANT AND PATIENT THROUGHOUT.
MOST DEFINITELY A 5 STAR EXPERIENCE FROM START TO FINISH.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

On the day of arrival there was a power…

On the day of arrival there was a power cut so no lifts were operating in the apartment block. Aron walked up 32 flights of stairs to get my apartment. This guy deserves a medal and a pay rise. He went well above the expected to complete a company job. Thanks

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Problem identified and solved

Mark was able to identify what was causing our drainage problem and then managed to clear the blockage in the main sewer that had been causing our drains to back up and overflow. This relieved us of great anxiety that had troubled us for several days. Thank you Mark for excellent service.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Good company

Did a. Excellent job and also came back and cleaned shed as had water in as gaps under door disinfectant it would recommend

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Given no feed bank.the job not even…

Given no feed bank.the job not even been done sorry

September 9, 2025
Unprompted review
Metro Rod logo

Reply from Metro Rod

Hi Martin,

We are sorry to hear this. If you would like any further assistance, our Customer Care team will be happy to help. Just send an email with your details, including your postcode, to CustomerCare@metrorod.co.uk

Kind regards,
Metro Rod

Rated 5 out of 5 stars

Another great job

The guys came out immediately to unblock my clogged up sluice sink. I've been having problems for a few days with it. No messing around and job done. If you want professionals these are the guys to call.
Another first class job *****

September 17, 2025
Unprompted review

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