Remarkable service once again. Pontypool depot called me and gave me an expected time. Darren and Charlie turned up at 8pm in the dark to sort out my issue. This is a Welsh Water reoccurring problem a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Whatever your drainage problem, Metro Rod has the solution. With over forty depots nationwide, we are able to tackle your drainage emergency quickly, cleanly and safely, 24 hours a day, 7 days a week.
Contact info
Ashwood Court, SK10 2XF, Macclesfield, United Kingdom
- 0800 66 88 00
- enquiries@metrorod.co.uk
- metrorod.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked in fairly swiftly
Booked in fairly swiftly. Driver arrived and was very professional.
No issues
No issues. Operator was professional and knowledgeable.
Cleaned up work area after unblocking the drains.
Removed all blockages quickly
Today I put a call in to Homegroup for someone to remove blockages from multiple drains within a couple of hours a polite and friendly workman came and cleared all blockages very quickly 👍
Excellent service came out pretty…
Excellent service came out pretty quickly
Plumbers are unsung heroes!!!!
Fantastic service.. Chris was amazing .he arrived promptly, sorted out a horrendous blockage with great tact and sensitivity. A hero. Thank you!
Amazing job
Amazing job. My toilet bath and sink was blocked and just like that he managed to unblock and descale the toilet. So impressed thank you to the young chap who helped :)
The person that was sent out handled it…
The person that was sent out handled it very well. He was very caring of the job. Overall very great experience. Would also like to add that my son has autism and he likes to play with people and he was very understanding and kind to him! Give that man a raiseee
Absolutely brilliant service from these…
Absolutely brilliant service from these guys, sorted my issues promptly and were very honest with me in regards to the price, would trust them with any plumbing issues that arise in the future, great service and friendly guys !
TOTALLY PROFESSIONAL AND EFFICIENT…
TOTALLY PROFESSIONAL AND EFFICIENT SERVICE PROVIDED BY LIAM DUGUID OF METRO ROD ELLON IN ABERDEENSHIRE.
SERIOUS BLOCKAGES AFFECTING 2 PROPERTIES WERE THOROUGHLY EXAMINED BEFORE BEING SKILFULLY RESOLVED.
LIAM PROVIDED PHOTOS SHOWING THE TRUE EXTENT OF BLOCKAGES AND ONLY LEFT ONCE HE AND I WERE TOTALLY SATISFIED THAT HE'D TOTALLY CLEARED ALL PROBLEM AREAS.
LIAM PHONED AHEAD, WAS VERY PLEASANT AND PATIENT THROUGHOUT.
MOST DEFINITELY A 5 STAR EXPERIENCE FROM START TO FINISH.
On the day of arrival there was a power…
On the day of arrival there was a power cut so no lifts were operating in the apartment block. Aron walked up 32 flights of stairs to get my apartment. This guy deserves a medal and a pay rise. He went well above the expected to complete a company job. Thanks
the metro worker was kind and…
the metro worker was kind and experienced
perfectly done the job I do appreciate it thank you
Problem identified and solved
Mark was able to identify what was causing our drainage problem and then managed to clear the blockage in the main sewer that had been causing our drains to back up and overflow. This relieved us of great anxiety that had troubled us for several days. Thank you Mark for excellent service.
Good company
Did a. Excellent job and also came back and cleaned shed as had water in as gaps under door disinfectant it would recommend
Staff very helpful and friendly got the…
Staff very helpful and friendly got the job done
First rate service from Matt and…
First rate service from Matt and partner in crime!
Left everything neat and tidy too!
Given no feed bank.the job not even…
Given no feed bank.the job not even been done sorry

Reply from Metro Rod
Another great job
The guys came out immediately to unblock my clogged up sluice sink. I've been having problems for a few days with it. No messing around and job done. If you want professionals these are the guys to call.
Another first class job *****
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







