mgcannon.com Reviews 191

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Excellent communication & service!! Our car was taken for repair after an accident. They collected the vehicle, repaired it like new & returned the vehicle swiftly & easily. It was a stressful time bu... See more

Company replied

Rated 5 out of 5 stars

Amazing service from start to finish and took all the stress away from me. Their partnership with ACH works seamlessly. Would highly recommend them for any repairs you have

Company replied

Rated 5 out of 5 stars

We went to the Dorchester branch with our MX30. This is a really excellent company. Helpful and sympathetic staff dealing with calls, polite and very efficient assessor who provided a prompt report on... See more

Company replied

Rated 5 out of 5 stars

We took our Ranger in to repair some damage on our wing and they have done an amazing job. They even collected and returned the vehicle for us. Kept us informed of progress at all times. Cleaned it... See more

Company replied

Company details

  1. Auto Body Shop

Written by the company

Currently operating from six main manufacturer approved bodyshops and a Magic cosmetic repair centre across 10 counties, MG Cannon are equipped to carry out a whole range of car repairs, from major accident damage to those annoying bodywork dents, scuffs or scratches across Dorchester, Gloucester, Plymouth, Salisbury, Swindon and Westbury. We work alongside the UK’s leading manufacturers, insurers, and local business fleets, as well as private vehicle owners, carrying out expert body repairs on all makes of cars, light commercials, and electric vehicles.


Contact info

4.8

Excellent

TrustScore 5 out of 5

191 reviews

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Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service , quick and beautiful finish on my car. Highly recommend

May 29, 2024
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Reply from mgcannon.com

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and that you're pleased with the finish on your car. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Really helpful and friendly staff

Really helpful and friendly staff. Helped me out big time by getting my repair through before my big camping trip - thank you!

May 29, 2024
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Reply from mgcannon.com

Thank you for your wonderful review! We're delighted to hear that our team was able to assist you in time for your camping trip. We hope you had an amazing time! Safe travels and happy camping!

Rated 5 out of 5 stars

MG Cannon did a great job

MG Cannon did a great job, very good communication and costumer service. Highly recommend them.

May 23, 2024
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Reply from mgcannon.com

Thank you for your fantastic review! We're delighted to hear that you were pleased with our work, communication, and customer service. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional. Claire is an angel

May 22, 2024
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Reply from mgcannon.com

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Clare truly is wonderful, and we're lucky to have her on our team.

Rated 5 out of 5 stars

The service from MG Cannon has been…

The service from MG Cannon has been first class from start to finish. The repairs were perfect and carried out promptly. The car was collected and dropped back to me.

May 20, 2024
Unprompted review
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Reply from mgcannon.com

Thank you for your positive feedback. We're pleased to hear that you were satisfied with our service and the quality of the repairs. It's great to know that our collection and drop-off service met your needs. Thank you for choosing MG Cannon.

Rated 5 out of 5 stars

Repair after a traffic incident

A major repair due to an accident was completed at MG Cannon Salisbury. I've used MG Cannon previously and it was my preference to use them again. Knowing they use genuine manufacture replacement parts and the work will meet the manufacturers requirements are a key factor for me. They kept me well informed of progress on a regular basis. The repair was completed to a very high standard and I'm pleased with the outcome. The process was longer than I would have liked but this is due to the demand on their services, so not really a negative, it just indicates the excellent reputation they have.

May 15, 2024
Unprompted review
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Reply from mgcannon.com

We're thrilled to hear about your positive experience at MG Cannon Salisbury! Thank you for choosing us again and for your trust in our use of genuine manufacturer replacement parts. Keeping you informed throughout the process is a priority for us, and we're glad to hear we met that expectation.

We appreciate your understanding regarding the timeline and are grateful for your patience. Your satisfaction with the outcome means a lot to us.

Rated 5 out of 5 stars

Great Service

MG Canon have been fantastic. I had an incident in the car and throughout the process the communication has been excellent. Everything from all on the help desk to Mark in the repair shop and Steve and Eddy who delivered the car back. Simply professional, polite and friendly. And the actual job done was first rate. No hesitation to recommending them

May 15, 2024
Unprompted review
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Reply from mgcannon.com

We're delighted to hear about your positive experience! Thank you for the glowing review and for recommending MG Cannon. We'll be sure to pass along your kind words to Mark, Steve, Eddy, and the rest of our team.
Thank you for choosing MG Cannon..
Safe travels

Rated 5 out of 5 stars

Great coms

Great coms, pleasant people, great standard of work, couldn't be happier with my returned car!

May 14, 2024
Unprompted review
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Reply from mgcannon.com

Delighted to hear you're pleased with your car! Thanks for the positive feedback on our communication, friendly team, and quality work. If you need anything in the future, we're here to help!

Rated 5 out of 5 stars

First class repair & customer service

I wanted an approved BMW body shop to repair damage to my BMW i3s electric vehicle following low speed collision that damaged offside bumper & wing.

I found MG Cannon Dorchester repair & customer service excellent. I was well pleased.
Thank you

April 26, 2024
Unprompted review
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Reply from mgcannon.com

Thank you for your positive feedback! We're glad to hear that you were pleased with the repair and service provided by MG Cannon Dorchester. If you have any questions or need assistance in the future, feel free to reach out. Thanks for choosing us for your BMW i3s electric vehicle repair needs!

Rated 5 out of 5 stars

Great staff, great service, great outcome.

My repair experience with MG Cannon was seamless thanks to very helpful and well informed staff who could not do enough for me at every stage of the process.
The repairs were carried out to the highest standards, including a couple of minor scuffs that were polished out free of charge when I went in to collect my car, despite them being nothing to do with the original accident. Great service!
I have no hesitation in recommending MG Cannon and would have no concerns about using them again in future.

May 7, 2024
Unprompted review
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Reply from mgcannon.com

Thank you for your fantastic review! We're delighted that you had such a smooth and positive experience at MG Cannon. Our dedicated staff are always ready to assist you at every stage of the process, ensuring top-notch service and repairs done to the highest standards. It's great to hear that we could exceed your expectations, including addressing those minor scuffs free of charge. We appreciate your recommendation. Thanks for choosing MG Cannon!

Rated 5 out of 5 stars

Great experience

Body work repairs have been done to a very high standard. Plus good customer service,

May 2, 2024
Unprompted review
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Reply from mgcannon.com

Thank you for your review! We're glad to hear that you're satisfied with the high standard of our bodywork repairs and our customer service. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Great Service throughout.

Great Service throughout.
The team kept me up to date throughout the process and the work has been carried out to a high standard.

April 29, 2024
Unprompted review
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Reply from mgcannon.com

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with us and that our team kept you well-informed every step of the way. Thank you for choosing MG Cannon!

Rated 5 out of 5 stars

All the work carried out on my vehicle…

All the work carried out on my vehicle was of a very high standard.
I would like my thanks to be shared with the person who carried out the repairs.
All staff I had dealings with throughout the repairs were exceptionally professional. Nothing was too much trouble to Ellie in the office, she kept me updated throughout.
Ed who collected and returned my vehicle talked through everything he was doing etc in a friendly and efficient manner.
Thankyou to everyone for your excellent customer service.
I will definitely be recommending MG Cannon in the future.

April 23, 2024
Unprompted review
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Reply from mgcannon.com

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you were pleased with the high standard of work carried out on your vehicle and that our team members, including Ellie and Ed, provided exceptional customer service. We'll make sure to pass along your kind words to them and the rest of the team. We greatly appreciate your recommendation. Thank you for choosing MG Cannon!

Rated 5 out of 5 stars

Yesterday I picked my car up

Yesterday I picked my car up, after it had been in a accident several weeks ago. At the time I thought it might off been a write off. But the amazing team at MGcannon, did a incredible job. It looks and feels like a new car. They keep me upto speed daily with their online app, which was so helpful. Definitely recommend, the service was 1st class.

April 24, 2024
Unprompted review
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Reply from mgcannon.com

We appreciate you sharing your recent experience with MG Cannon! It's great to hear that you're satisfied with the repair job on your car and that our team kept you informed throughout the process. Thank you for recommending our service, and feel free to contact us if you need any further assistance. Safe driving!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, especially from Clare who has kept me up to date through the whole process. Thank you!

April 25, 2024
Unprompted review
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Reply from mgcannon.com

Thank you for your glowing review! Clare will be delighted to hear your appreciation for her exceptional communication. Thank you!

Rated 5 out of 5 stars

Flawless service and communication…

Flawless service and communication every step of the way. Special thanks to Clare for all her help!

April 24, 2024
Unprompted review
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Reply from mgcannon.com

Thanks for leaving a review! We're really glad to hear you had such a great experience with us and that everything went smoothly.

We'll be sure to pass along your special thanks to Clare for her assistance. Thank you for choosing us!

Rated 5 out of 5 stars

Can't fault any part of this business

Can't fault any part of this business, from booking in, dropping off car, repair of vehicle and continuous informative updates. Not only that but came back three days earlier than planned. Special mention to Clare on reception desk, friendly, polite, considerate and very professional.

April 23, 2024
Unprompted review
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Reply from mgcannon.com

Thank you for sharing your experience! It's good to know that our continuous updates kept you well informed throughout the process.
We'll make sure to pass along your special mention to Clare, we're proud to have her as part of our team. Thank you for choosing MG Cannon Westbury

Rated 5 out of 5 stars

The staff at MG Cannon could not be…

The staff at MG Cannon could not be more professional. They provided an exceptional service. The repairs to my vehicle were completed to a very high standard but the customer service was also excellent. Special thanks to the office/admin team for providing a friendly and helpful service (I dealt with a very accommodating young lady by the name of Ellie for most communications I had with the garage). I would highly recommend MG Cannon to anyone! Thanks for everything! It’s really refreshing to get great customer service these days! Many thanks, Amy Rutherford

April 19, 2024
Unprompted review
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Reply from mgcannon.com

Thank you so much for your glowing review, Amy! We're thrilled to hear that you had such a positive experience with us at MG Cannon.

We'll be sure to pass along your special thanks to Ellie and the rest of our office/admin team for their friendly and helpful service. Your recommendation means the world to us, and we're grateful for your trust and support. Thanks again for choosing MG Cannon!

Rated 5 out of 5 stars

Excellent service

Excellent service. Did what they said they would
do very efficiently. Car returned immaculate

April 19, 2024
Unprompted review
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Reply from mgcannon.com

Thank you so much for your kind words! Glad to hear we could deliver on our promises efficiently and return your car in great condition. Safe travels

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