MGI Direct Reviews 167

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge. Many highlight the excellent service received, noting that advisors go above and beyond to support them throughout various processes, providing clear explanations and prompt responses. Reviewers frequently commend the customer service for its efficiency, personalized approach, and consistent updates, making complex situations feel seamless and stress-free. People appreciate the dedication of the team in securing favorable outcomes and providing valuable advice.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, professionalism, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and professional... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service was excellent Aled Wiltshire was friendly, approachable, very helpful and went above and beyond what was asked of him. Also he would answer messages very promptly no matter what day or tim... See more

Rated 5 out of 5 stars

Previous member of MGI direct sorted a new mortgage out for myself through a difficult time for me in 2020.She was amazing unfortunately she passed away this year , however the person I now dealt wit... See more

Rated 5 out of 5 stars

Aled was very helpful. He supported me throughout my journey. He went to that extra mile to show me how to get the right supporting documents for my application. He responded to me anytime I needed he... See more

Rated 5 out of 5 stars

MGI Direct Ltd, was referred to us and we are very grateful for the reference. The entire remortgaging experience was very seamless and each step was explained to us before we went ahead. To be spe... See more


Company details

  1. Mortgage Broker

Written by the company

Providing expert Mortgage & Insurance advice for everyone from first time buyers to experienced buy to let landlords. We have access to a comprehensive range of mortgage lenders and can explain the benefits and pitfalls of each of the thousands of products available, making for an easier life for you. Our business partners, our experience and our determination to gain a suitable Mortgage offer make it ALL happen, from initial conversation to money in the bank on mortgage completion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

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Rated 5 out of 5 stars

Emily went above and beyond to help us…

Emily went above and beyond to help us secure our mortgage. Her attention to detail and commitment to getting the best possible outcome was outstanding. She kept us updated regularly and handled everything efficiently. I wouldn’t hesitate to recommend Emily to friends and family.

January 8, 2026
Rated 5 out of 5 stars

Excellent Service Always

I have been using this company for many years. Always received professional information. The assistance Caroline has provided has been second to none. I can't thank her enough for sourcing such good rates of interest for my mortgage over the years.

December 8, 2025
Rated 5 out of 5 stars

Remortgage

We had a great mortgage broker. Aled went above and beyond. He got us the best deal and even sacrifice his time to met the surveyor at our property as we lived 4hours away. This was a selfless act. He kept us updated every step of the way and we were able to contact him at anytime which worked well for us since we worked long shifts. I highly recommend his company, the service is second to none.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing, friendly,courteous

Previous member of MGI direct sorted a new mortgage out for myself through a difficult time for me in 2020.She was amazing unfortunately she passed away this year , however the person I now dealt with was also amazing . Explained remortgaging clearly. Advice was spot on. Ease of telephone contact as well as e mail. I refered this company to others and they have had fantastic advice and support too. So easy to give MGI 5 star review.

September 22, 2025
Rated 5 out of 5 stars

The service provided by your mortgage…

The service provided by your mortgage broker was second to none. The best thing your company did was hiring her. We had a complicated and changing financial situation over a long period of time which she adapted and promptly responded to completion. She is a star.

August 7, 2025

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