MGI Direct Reviews 167

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge. Many highlight the excellent service received, noting that advisors go above and beyond to support them throughout various processes, providing clear explanations and prompt responses. Reviewers frequently commend the customer service for its efficiency, personalized approach, and consistent updates, making complex situations feel seamless and stress-free. People appreciate the dedication of the team in securing favorable outcomes and providing valuable advice.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, professionalism, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and professional... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service was excellent Aled Wiltshire was friendly, approachable, very helpful and went above and beyond what was asked of him. Also he would answer messages very promptly no matter what day or tim... See more

Rated 5 out of 5 stars

Previous member of MGI direct sorted a new mortgage out for myself through a difficult time for me in 2020.She was amazing unfortunately she passed away this year , however the person I now dealt wit... See more

Rated 5 out of 5 stars

Aled was very helpful. He supported me throughout my journey. He went to that extra mile to show me how to get the right supporting documents for my application. He responded to me anytime I needed he... See more

Rated 5 out of 5 stars

MGI Direct Ltd, was referred to us and we are very grateful for the reference. The entire remortgaging experience was very seamless and each step was explained to us before we went ahead. To be spe... See more


Company details

  1. Mortgage Broker

Written by the company

Providing expert Mortgage & Insurance advice for everyone from first time buyers to experienced buy to let landlords. We have access to a comprehensive range of mortgage lenders and can explain the benefits and pitfalls of each of the thousands of products available, making for an easier life for you. Our business partners, our experience and our determination to gain a suitable Mortgage offer make it ALL happen, from initial conversation to money in the bank on mortgage completion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

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Rated 5 out of 5 stars

Great Experience and on the ball.

Huw was is on the ball with everything, easy to talk to and explains very well. Always looks for the best deal that will suit myself. Would recommend him to everyone.

August 12, 2025
Rated 5 out of 5 stars

Huw was so helpfully

Huw was so helpfully , my mortgage application was not straight forward as I was going through a lengthy divorce and Huw was so understand and explained everything to me simply took the stress out of the process

August 12, 2025
Rated 5 out of 5 stars

Ana went above and beyond for us in…

Ana went above and beyond for us in sorting our mortgage, staying with us for a really long journey while we got ourselves sorted, and then finding mortgage offer after mortgage offer to suit our changing circumstances until finally she found a deal we could manage, she put in such hard work and made it possible for us to buy a house of our own, I cannot recommend her highly enough.

August 18, 2025
Rated 5 out of 5 stars

Very professional and very prompt to help out

The process was smooth and I appreciated the professionalism of your team.
• Anastasia jones (mortgage and protectionadvisor) especially helpful, talking to her like she taken all my burden as family member ,keeping me informed and answering all my questions promptly.
Thanks for your attention
SUNITA YOUSAF

July 22, 2025
Rated 5 out of 5 stars

Extra mortgage

Excellent guidance to help me with the best product available to suit my needs. Would highly recommend.

July 31, 2025
Rated 5 out of 5 stars

Great experience all around

We had a great experience all around with Huw - he is friendly and professional. He always had our best interest at heart - looking for the best mortgage offer for our needs and was quick to communicate any updates or changes; as well as checking in on progress later in the purchase of our property. Thanks Huw and MGI!

July 22, 2025
Rated 5 out of 5 stars

My experience with MGI Direct was…

My experience with MGI Direct was awesome. My Advisor was Richard Cotter and he did a great job. He held our hands all through the journey from our first call up until completion he was always available to support and guide. No question was stupid to him. He would always take his time to explain things to us. I will definitely recommend him to my friends and family.

June 20, 2025

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