MGI Direct Reviews 167

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge. Many highlight the excellent service received, noting that advisors go above and beyond to support them throughout various processes, providing clear explanations and prompt responses. Reviewers frequently commend the customer service for its efficiency, personalized approach, and consistent updates, making complex situations feel seamless and stress-free. People appreciate the dedication of the team in securing favorable outcomes and providing valuable advice.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, professionalism, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and professional... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service was excellent Aled Wiltshire was friendly, approachable, very helpful and went above and beyond what was asked of him. Also he would answer messages very promptly no matter what day or tim... See more

Rated 5 out of 5 stars

Previous member of MGI direct sorted a new mortgage out for myself through a difficult time for me in 2020.She was amazing unfortunately she passed away this year , however the person I now dealt wit... See more

Rated 5 out of 5 stars

Aled was very helpful. He supported me throughout my journey. He went to that extra mile to show me how to get the right supporting documents for my application. He responded to me anytime I needed he... See more

Rated 5 out of 5 stars

MGI Direct Ltd, was referred to us and we are very grateful for the reference. The entire remortgaging experience was very seamless and each step was explained to us before we went ahead. To be spe... See more


Company details

  1. Mortgage Broker

Written by the company

Providing expert Mortgage & Insurance advice for everyone from first time buyers to experienced buy to let landlords. We have access to a comprehensive range of mortgage lenders and can explain the benefits and pitfalls of each of the thousands of products available, making for an easier life for you. Our business partners, our experience and our determination to gain a suitable Mortgage offer make it ALL happen, from initial conversation to money in the bank on mortgage completion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

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Rated 5 out of 5 stars

We had an excellent experience working…

We had an excellent experience working with Leighton Williams and MGIDIRECT on our mortgage application. Leighton was professional, knowledgeable, and guided us through every step with ease. The process was smooth, efficient, and ultimately successful. We truly appreciate the dedication and support—highly recommended!

R Bibi
South wales.

February 28, 2025
Rated 5 out of 5 stars

Excellent service from Aled

Aled was great. He was very patient in explaining all the possible avenues for my mortgage and when we agreed on the final option, the process went very quick. I would highly recommend Aled and his company if you are considering going for a mortgage.

February 20, 2025
Rated 5 out of 5 stars

Financial advisor

Financial advisor : Emily Harbottle, provided a most professional and tailored service in finding a financial product best suited for my requirements.

February 6, 2025
Rated 5 out of 5 stars

Couldn't fault…

Everything from start to finish Stuart Blake takes care of it all, more importantly makes sure if your like me & haven't got a clue he makes Everything simple & easy to understand so as far as a mortgage advisor he's the person you need

January 28, 2025
Rated 5 out of 5 stars

Aled has been exceptional

This is our first time working with Aled Wiltshire and MGI Direct, Aled has been exceptional, pro-active and patient throughout, a pleasure to deal with and nothing was too much trouble for him, hopefully the first loan of many.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Aled Wiltshire – Highly Recommended!

I have never encountered a more professional and dedicated individual than Aled Wiltshire. He went above and beyond to assist and guide me through the entire process—from securing a bridge loan in under two weeks to successfully completing the purchase of an auction property on Bristols Road South in Birmingham, despite my complex financial situation. His expertise and commitment made what seemed like a challenging task smooth and achievable. I highly recommend him to everyone!

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Top professional service

Just can’t explain how we appreciate Brian for his professional assist on our purchase process, no matter what happens he is always there to provide suggestions and solutions as well, top top top service

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Modern construction type challenge

Due to the modern construction type (concrete and steel) of our house, what initially looked "straightforward" quickly became a "computer says no" scenario. Thankfully we were in the very safe and competent hands of Huw Thomas who refused to give up. Although things took much longer than originally anticipated, thanks to Huw's diligence and perseverance we were eventually successful. He was excellent from start to finish and kept us updated every step of the way. I'm sure we were at times a nightmare but he calmly and patiently reassured us. First class service throughout.

November 29, 2024
Rated 5 out of 5 stars

Esther was professional and very…

Esther was professional and very informative. She made sure we knew every step that was happening and explained everything clearly. Will definitely be in contact when needed again and will recommend to family and friends.

November 19, 2024
Rated 5 out of 5 stars

We can't thank Richard and Lisa enough

We can't thank Richard and Lisa enough, honestly amazing from start to finish. Very supportive any issues or questions we had they were there to help us. As first time buyers we were totally clueless, Richard is the most patient man I know.
Can't thank him enough

November 22, 2024
Rated 5 out of 5 stars

Excellent Service

Richard was great from start to finish. It was reassuring to know that he was just a phone call or email away whenever we had questions and he gave clear and helpful responses. We valued his insights and advice, and he gave us the information we needed to make informed decisions. We couldn’t have done this without him. Thank you!

November 8, 2024

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