MGI Direct Reviews 167

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge. Many highlight the excellent service received, noting that advisors go above and beyond to support them throughout various processes, providing clear explanations and prompt responses. Reviewers frequently commend the customer service for its efficiency, personalized approach, and consistent updates, making complex situations feel seamless and stress-free. People appreciate the dedication of the team in securing favorable outcomes and providing valuable advice.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, professionalism, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and professional... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service was excellent Aled Wiltshire was friendly, approachable, very helpful and went above and beyond what was asked of him. Also he would answer messages very promptly no matter what day or tim... See more

Rated 5 out of 5 stars

Previous member of MGI direct sorted a new mortgage out for myself through a difficult time for me in 2020.She was amazing unfortunately she passed away this year , however the person I now dealt wit... See more

Rated 5 out of 5 stars

Aled was very helpful. He supported me throughout my journey. He went to that extra mile to show me how to get the right supporting documents for my application. He responded to me anytime I needed he... See more

Rated 5 out of 5 stars

MGI Direct Ltd, was referred to us and we are very grateful for the reference. The entire remortgaging experience was very seamless and each step was explained to us before we went ahead. To be spe... See more


Company details

  1. Mortgage Broker

Written by the company

Providing expert Mortgage & Insurance advice for everyone from first time buyers to experienced buy to let landlords. We have access to a comprehensive range of mortgage lenders and can explain the benefits and pitfalls of each of the thousands of products available, making for an easier life for you. Our business partners, our experience and our determination to gain a suitable Mortgage offer make it ALL happen, from initial conversation to money in the bank on mortgage completion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

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Rated 5 out of 5 stars

Dealing with our adviser Robert Morgan

Dealing with our adviser Robert Morgan, was accurate, sensible, collaborative, time and satisfying. He is the best. Always keeping us posted. Quick in answering our calls, soft spoken, polite, doing his best to satisfy our request. I will happily make use of his services again and recommend him to all my friends.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

The Best Mortgage Broker

I recently had the pleasure of working with Lloyd Thomas who was our mortgage broker from MGI Direct. He provided exceptional service throughout the entire home-buying process. His expertise and dedication were evident from the start. Lloyd was always available to answer questions, clarify complex financial details, and offer guidance that was both insightful and reassuring. I would highly recommend him to anyone in need of a knowledgeable and reliable mortgage broker.

May 2, 2024
Rated 5 out of 5 stars

Fantastic advice and guidance from Aled

Aled was absolutely fantastic from day 1. He answered all my questions and gave me alternative options which no other mortgage advisor had ever mentioned. I would have no hesitation in recommending MGI but specifically Aled's expertise. I'm very grateful for his hard work on getting me a fabulous buy to let rate - thanks so much Aled!

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

We went through Robert Morgan who I…

We went through Robert Morgan who I must was excellent. He made getting a mortgage for the first time less stressful and really went that extra mile to help me and my partner. I would highly recommend MGI Direct if you're every looking for a mortgage.

February 19, 2024

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