Midland Eye Reviews 

330
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and caring staff who go out of their way to put patients at ease and provide excellent service from start to finish. Many highlight the quick, painless, and efficient procedures, such as cataract surgery, which result in significantly improved vision and a better quality of life. The entire team, including surgeons, optometrists, and support staff, are commended for their expertise, clear explanations, and reassuring approach, making the whole process smooth and stress-free. Reviewers also appreciate the thorough aftercare and the personalized attention received, with many feeling well-informed and respected throughout their treatment journey. However, some people were dissatisfied with the post-treatment scheduling, mentioning limited time slots that did not suit their convenience and perceived arguments from staff.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, friendly, and... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the professionalism... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the compassionate, empathetic, and... See more

Product

Clients share positive opinions on the product, with many experiencing dramatic and life-changing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a wonderful friendly and professional company. All of the staff are fabulously pleasant and couldn't be more helpful and thoughtful. The appointments I've so far have been informative and en... See more

Rated 5 out of 5 stars

I cannot thank the team at Midland Eye enough for my recent cataract surgery. I was quite nervous prior to the procedure but the entire team and Mr Barua were reassuring and walked me through every s... See more

Rated 5 out of 5 stars

As always Midland Eye provide excellent service from start to finish, with there friendly but professional staff with you there every step of the way, from receiving you appointment till your final ch... See more

Rated 5 out of 5 stars

My wife was slightly nervous at first but the team put her at ease. They worked quickly and efficiently to remove her cataract. Afterwards one of the nurses explained the aftercare arrangements and ga... See more


Company details

  1. Ophthalmology Clinic
  2. Eye Care Center

Written by the company

Welcome to Midland Eye. Midland Eye is a private ambulatory surgery centre established by a group of teaching hospital consultant eye surgeons providing specialist eye care and surgery in a dedicated facility. We are modern eye treatment pioneers with specialist consultants for the diagnosis & treatment of all eye conditions. Our world class team based in Solihull offers one year of complimentary after care. We also provide 0% finance options to suit individual needs. Midland Eye does not make claims or guarantees regarding the outcome of any consultation, procedure, or treatment.  Clinical results can vary depending on individual patient factors, medical history, and response to treatment. While we strive to provide the highest standard of care, all medical procedures carry potential risks and uncertainties.  Any patient testimonials presented are for informational purposes only and should not be interpreted as a guarantee of specific results.


Contact info

4.9

Excellent

TrustScore 5 out of 5

330 reviews

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4.9

All reviews

(330)

110 reviews in the last 12 months

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Rated 5 out of 5 stars

Cataract/lens replacement

The whole process of cataract/lens replacement was incredibly simple. My surgeon, Mr Barua was excellent. He is a refractive surgeon, so deals with some of the more complex cases where problems could occur. He is calm, considered and does his absolute utmost to get the best outcome, calculating and recalculating to select the correct lenses. During surgery we spoke and he told me what he was doing (my choice to ask questions). The procedure is quick, painless and I can now see extremely well. My result was even better than he had hoped. The Optometrists I saw were excellent and professional as was Mr Barua’s Secretary, Kate. Can highly recommend him and his team.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Very smooth process from first consultation through to surgery. Everyone was very professional and care was exceptional. Would highly recommend.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Had my left eye done what an amazing…

Had my left eye done what an amazing difference colours are bright , distance vision is great, Dr Ting and the team on the day made me feel comfortable and explained procedure in detail and aftercare was good . Waiting for my right eye to done early new year .

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Over the last few years I have received…

Over the last few years I have received treatment for for two Cataracts which were everything that I could wish for. Recently I was referred by the Optometrist for NHS Laser Treatment. This was at a convenient location , on time and very pleasantly and efficiently performed. Absolutely no complaints.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from Midland Eye

Amazing service from Midland Eye. Lovely friendly staff, nothing was too much trouble. Every thing was explained really clearly and after care was as good. Thank you

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

I as so pleased I went to Midland eye…

I as so pleased I went to Midland eye for my cataract surgery.
They are all so pleasant and friendly they make you feel at ease.and now my eye sight is great and everything is much brighter.
Thank you Midland Eye

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent care

I have been going to Midland Eye Clinic for several years to have eye injections. The staff are superb - friendly, approachable, reassuring and professional. Mr Umeed always explains things well and everyone is sympathetic to my concerns and anxieties. I would not hesitate to recommend the clinic to anyone.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

First Laser Procedure

The preliminary, simple eye test was carried out carefully and professionally. The laser treatment procedure was quick, but carried out with consideration.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

From point of entering to point of leaving I was treated with respect and courtesy. Every part of procedure was explained and reassurances given . Cannot recommend enough.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

What a really Company!

What a really Company! My mum had her cataract removed and right from the start, they were friendly, professional and everything was explained clearly. Staff were kind, the place was very clean and there was even tea/coffee and biscuits in reception. Procedure did not take long at all and after-care explained properly.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Panic over

Thought I was going blind in one eye. I had cataracts removed 9 years ago and noticed what I thought was a rapid deterioration in one eye after rubbing it one morning.It
was like looking through a fog. I had noticed that I was cleaning my reading glasses lenses a lot, but because my other eye was perfect for distance I hadn't noticed the quite large loss in the this one. Anyway tried the doctors they sent me on to the opticians who quickly booked me in at Midland Eye. Thankfully I got a cancellation and was seen to in less than a week . The reception stsff were kind and efficient,
but the man at the sharp end(optometrist?)was brilliant.Very reassuring and extremely professional and I was fixed up (i.e.lens lasered back to its best) within 15/20 minutes. The relief was immense.I thought Google maps were a miracle but the skill and the technology involved here was fantastic.Thank you.
Joe F.

September 28, 2025
Unprompted review
Rated 4 out of 5 stars

Overall, A Very Positive Experience.

The first consultation did not go too well, perhaps due to a clash of personalities, nerves, and misunderstandings. The receptionist sensed my unease and was very kind and reassuring. A second consultation appointment was made, and this went much better. I felt less nervous and felt as if the staff were good at putting me at ease, and listening. On the day of my procedure, all of the staff were so patient and kind. The aftercare instructions were clear. A special mention for Carmen, who is fabulous.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Professional at their best.

The fist time I entered the building I was impressed with the professionalism of the organisation. All the staff I meet were caring and made sure I was at ease.
This carried through all my treatment.

My treatment was from the 10 April to 10 September 2025.

April 10, 2025
Unprompted review

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