Midland Plastics Reviews 754

TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Absolutely been ripped off they advertised 8x 4 shuttering for sale I rang to confirm there 8x4 and get a price for 27 sheets they gave me a price £400 with delivery they sent me an invoic... See more

Rated 1 out of 5 stars

Looks like this company no longer exists phone number, website even the Facebook page has disappeared. Did a little digging looks like the company was changed to a Dormant company back in April which... See more

Rated 1 out of 5 stars

Ordered 06/12/2016 Arrived 04/01/2017 Wrong in every way, scratched to hell. Well packaged so not the courriers fault! Attempted contact No reply, number is disconnected/incorrect and they... See more

Rated 1 out of 5 stars

Ordered some panels on 13th of September and decided to give them a ring today to chase up with the delivery... phone line is dead website is down and I seem to be one of very many financially stitche... See more

Company details

  1. Home & Garden

Information provided by various external sources

Based in Leicester East Midlands, we are the Midland's region premier Cut To Size Acrylic and Plastic specialists for direct pre-cut and custom-cut sheets. We offer custom finishing, drilling, radius finishing, polishing and manufacturing. We also sell Acrylic and Plastics for end applications like Kitchen & Bathroom Splashbacks, Shed & Greenhouse Windows, Sky-Lights and more. We supply all over the United Kingdom with Fast Free Delivery (on orders over £500) and offer our unique Price Match Promise.


Contact info

1.0

Bad

TrustScore 1 out of 5

754 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

roof

good service, whatever size you want is possible.very good.

April 9, 2016
Unprompted review
Midland Plastics logo

Reply from Midland Plastics

Hi Noel,

Thank you for the great review.

Kind Regards
MidlandPlastics.

Rated 5 out of 5 stars

good service

good product , used to make a windscreen on a mobility scooter caoppy

April 8, 2016
Unprompted review
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Reply from Midland Plastics

Hi John,

Thank you for the great review.
Glad we could help you out.

Kind Regards
MidlandPlastics.

Rated 5 out of 5 stars

My first order with Midland Plastics

A very helpful team managed my order and the perspex was delivered well protected from damage.

April 7, 2016
Unprompted review
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Reply from Midland Plastics

Hi,

Thank you for taking the time to leaving us a 5* review.
Happy to hear you first order was a success.
Please let us know if there is anything else in the future we can help you with.

Kind Regards
MidlandPlastics.

Rated 5 out of 5 stars

recommended

Efficiently dealt with, easy web site helped to ensure I got exactly what I wanted

April 7, 2016
Unprompted review
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Reply from Midland Plastics

Hi Alan,

Thank you for the great feedback and recommending us.
Happy to hear you found our website easy.

Kind Regards
MidlandPlastics.

Rated 2 out of 5 stars

Samples of Perspex

Samples dispatched reasonably quickly after being ordered. However, after delivery by courier service, it was found that the two samples were approximately 50mm diameter discs. It is true that those discs were sufficient to enable a colour shade decision, but I feel they should have been sent by post as a far less expensive method of delivery. I feel 'ripped off' at the cost to me of £11.

April 2, 2016
Unprompted review
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Reply from Midland Plastics

Hi,

Thank you for feedback.
Unfortunately all of our parcels have to be sent by the courier we use so that we are able to track them.
We have previously used the postal system and unfortunately had too many lost.
We are sorry you feel this way, if you wish to order based on the samples please give us a call to discuss first.

Kind Regards
MidlandPlastics.

Rated 5 out of 5 stars

Good value polycarbonate roofing

I checked out prices for 35mm thick polycarbonate roofing and this was easily the cheapest. The staff were friendly when I phoned and the order delivered within a few days. The product Is strong and seems top quality. I'm really pleased with my purchase.

April 1, 2016
Unprompted review
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Reply from Midland Plastics

Hi David,

Thank you for the 5* feedback.
Nice to hear how pleased you are with your items.

Kind Regards
MidlandPlastics.

Rated 5 out of 5 stars

Very good service,

Ordered 2 x sheets (1930x630mm) of Blue 7703 Perspex. Was delivered when their email said they would. Very good service. Only other point is that it was so well packaged that I can now start up my own bubble wrap supply company. Would recommend them.

April 1, 2016
Unprompted review
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Reply from Midland Plastics

Hi Stephen,

Great to hear you would recommend us.
We do like to use a lot of bubble to ensure no breakages, hope it comes in use.
Thank you for the kind positive feedback.

Kind Regards
MidlandPlastics.

Rated 5 out of 5 stars

Useful for all household jobs

We needed some extra shelves but did not have the original knowledge of where the units came from, cutting the acrylic to size for shelves was just the job, midland plastics did a great job

April 1, 2016
Unprompted review
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Reply from Midland Plastics

Hi,

So glad we could help you out by getting the shelf cut the your exact size.
Thank you for laving us great feedback.

Kind Regards
MidlandPlastics.

Rated 5 out of 5 stars

Best price good delivery

Price was best I could find
Sizes are exact
Delivery was the shortest day 4 of 4to7 range
Packing lots of bubble wrap
I will use them again

April 1, 2016
Unprompted review
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Reply from Midland Plastics

Hi,

Thank you for the positive feedback.
Great to hear you will use are service again.

Kind Regards
MidlandPlastis.

Rated 1 out of 5 stars

Look elsewhere!

After a wait of 23 days, our order finally arrrived. I had, on several occasions, contacted Midland Plastics who constantly blamed the courier. if you want your order within a reasonable time and don't want your clients complaining for 23 days on the trot, I suggest you find another company.

March 31, 2016
Unprompted review
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Reply from Midland Plastics

Hi,

Sorry you feel you have been let down by our service,
Unfortunately we have had a problem with our couriers which has now been sorted.
I hope you can understand we did keep you as informed as possible.
Hopefully in the future if given the chance we can prove this is no longer an issue.

Kind Regards
MidlandPlastics.

Rated 5 out of 5 stars

Seriously impressed with the customer service at Midland Plastics

Made a mistake with my measurements they could have just sent the order but I got an email from the office asking to check my measurements and once checked and corrected received my order within 48 hours. Great service and great quality product.
Packing and packaging was excellent.

March 30, 2016
Unprompted review
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Reply from Midland Plastics

Hi,

Wow, great feedback thank you.
Glad we managed to get your item to you so fast.

Kind Regards
MidlandPlastics.

Rated 3 out of 5 stars

Not enough communication

I didn't get a confirmation of purchase email so I had no idea when the perspex would be delivered and had to call. It took much longer for the delivery to arrive than I was told. I did ask to leave it with a neighbour as I knew I wouldn't be in but when the delivery confirmation arrived, it didn't tell me where it had been delivered.

March 30, 2016
Unprompted review
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Reply from Midland Plastics

Hi Caroline,

Thank you for leaving us feedback.
Regarding confirmation, these are sent automatically to the email address that has been entered, so unfortunately you may of entered this wrong, and therefore it would not of been received.
You are more than welcome to ring and we would re-send it to the correct email.
Sorry you feel we only deserve 3 stars please let us prove in the future this is not the case.

Kind Regards
MidlandPlastics.

Rated 5 out of 5 stars

Good service from Midland Plastics

Quick delivery, good communications and easy to deal with.

March 29, 2016
Unprompted review
Midland Plastics logo

Reply from Midland Plastics

Hi David,

Thank you for the great feedback.
Glad you rated us a good service.

Kind Regards
MidlandPlastics.

Rated 2 out of 5 stars

Not a good experience

Late delivery, not as stated (up to 9 working days), order took 17 working days. No communcation from company, i had to do all the chasing, promised delivery dates did not happen. They could have done better and keep me informed of what was happening.

March 29, 2016
Unprompted review
Midland Plastics logo

Reply from Midland Plastics

Hi Stephen,

Thank you for leaving us a review.
We are very sorry about the time it took for you to receive your parcel, we have had a problem with delivery.
We did try to keep you as informed as possible, we did get in contact as soon as we found out information our end.
I hope in the future we can prove to you we are worth more than 2 stars.

Kind Regards
MidlandPlastics

Rated 3 out of 5 stars

Admin not up to par

Material was fine.....delivery was to my name and our industrial estate, the company name had been missed off. It took 2 days to get to us and it was only a regular delivery driver who thought it might be us that we got it at all , but now it was running slightly late !!!

March 29, 2016
Unprompted review
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Reply from Midland Plastics

Hi Ian

Thank you for leaving us feedback.
I'm sorry you feel we only deserve a 3 star feedback, apologies your business address was missed off, we did ring and let the couriers know as soon as we noticed this.
However we do give 4-9 working days for all of our item to be delivered and yours was there within 4 working days.
I Hope we can win your stars back by you seeing that we did try and get this sorted as soon as we could and also the fact it was within our time scale if not we do hope we can in the future, if given the chance.

Kind Regards
MidlandPlastics.

Rated 5 out of 5 stars

As advertised

I was building a rabbit enclosure in the garden and decided to cover two sides with Perspex so I ordered four large pieces averaging about 3 square metres in size. They arrived in good time and were easy to install.
I didn't have them pre-drilled as I hadn't decided exactly where the holes would go so I had to drill the holes myself. I also had to cut two pieces down as I had ordered them about 10mm too long.
My only suggestion to Midland Plastics would be to include some advice on their website regarding drilling, cutting and generally handling their Perspex sheets as most people such as myself probably don't have much experience of handling this type of material. Drilling wasn't too much of a problem, but I accidentally snapped a bit too much off when cutting one of the sheets with a Stanley knife so some pointers could have prevented that.
That said, I'm really happy. The rabbit run looks great and the bunnies seem to like it.

March 29, 2016
Unprompted review
Midland Plastics logo

Reply from Midland Plastics

Hi Nick,

Thank you for the detailed feedback,
We will definitely take on board what you have said and look into this further.
Its lovely to hear how we can improve to make customers even happier with our website and service.

Kind Regards
MidlandPlastics

Rated 4 out of 5 stars

good quality

The order process was easy - the product was as ordered. Would not hesitate to use again. Sadly no tracking number provided - this would make it easier to coordinate delivery.

March 29, 2016
Unprompted review
Midland Plastics logo

Reply from Midland Plastics

Hi,

Thank you for leaving us a 4* feedback.
Unfortunately the couriers we use don't give out tracking numbers but if you contact via email or phone number we can track it for you.
Glad you found it easy to order and you will use us again.

Kind Regards
MidlandPlastics.

Rated 5 out of 5 stars

Excellent customer service.

Really friendly staff. Who understands your needs.
Thank you all for your support.

March 29, 2016
Unprompted review
Midland Plastics logo

Reply from Midland Plastics

Hi Harry,

Thank you for taking the time to come see us and also leave us great feedback.
Hope the colour worked well for purpose, we would love to see the finished product.

Kind Regards
MidlandPlastics.

Rated 5 out of 5 stars

BIT OF PLASTIC

Arrived on time well packaged, just the job.good price too.

March 28, 2016
Unprompted review
Midland Plastics logo

Reply from Midland Plastics

Hi Tony,

Thank you for sparing the time to leave us fantastic feedback.

Kind Regards
MidlandPlastics.

Rated 5 out of 5 stars

Totally reliable

Used another company that was totally in-reliable and trustworthy , a relief to find a company that does exactly what it says it will delivery , highly recommend

March 27, 2016
Unprompted review
Midland Plastics logo

Reply from Midland Plastics

Hi David,

Thank you for your kind feedback and highly recommending us.
So glad we could help you out, after another company let you down.

Kind Regards
MidlandPlastics.

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