Midnight City Reviews 1,501

Their customer service team replied to me in less than 30 minutes when I had a question about my order. They made me feel a whole lot better and reassured. One of the best customer service teams out there!

Tracking system says that return was received by them and processed on the 26th of May, I still haven't received the refund back into my bank account or any information as to why it hasn't.

Edit

I sent the email to get it clarified & the refund wasn't processed, so there's no 'if'.

Terrible customer service.

Great quality! Great customer service!

The first delivery was sent back without me knowing why . Then i reached to the customer service to tell them about this issue. They were quick to respond and made a new delivery attempt. The pendant was received 2 days later and the quality is just WOW

I waited 1 or 2 days longer than expected but it was well packed and perfect as I expected.

So, I ordered my items on May 5th, paid for the faster shipping option and they ended up arriving on May 28th in Georgia, USA which is very late in schedule. These items are coming from Germany so the notion of coming in a week is out the window. The quality of the items, however, are EXCELLENT. The wait time and shipping options are misleading. Customer service promised me a refund on shipping which I still haven’t received, but again the quality of the pendants I bought are EXCELLENT.

This company is an utterly pathetic joke. Their customer service reps have zero compassion for any issues that may occur with the order. They basically just answer whatever part of the question that they want and will ignore the rest. It’s all just copied and pasted answers. I’ve been waiting on my order for a month now and I FINALLY got a tracking number after they had to re-submit my order. They even sent me the wrong person’s stuff at one point lol. They’ve even sent me several emails asking me to rate my experience with my product, as if they weren’t aware of the situation! They don’t know what’s going on over there, and nobody really seems to care. It’s the most disingenuous and lifeless starter company that I’ve ever come across in my life. I still haven’t gotten my order after a month. We’ll see if this new tracking number works. There are waaaaaaaaaaaaaay better companies out there with better jewelry at that lol. Midnight City is a joke. Save yourself the potential headache and just shop elsewhere.

Update: Don’t believe that response about them reaching out to me to fix this. They didn’t lol. Whoever wrote that is literally lying to look better on this site. Wow. Like I said. Pathetic.

Quick delivery. I love everything about this shop.

The products are of good quality; however, the shipping takes way too long. There are no tracking updates, and the estimated time of arrival is very inaccurate. My order shipped out on May 5, and it is currently May 26. I still have not received my order. The order is shipping to the United States from Europe, but this shipping time will make you think that it’s coming from China or something. I will think twice before ordering anything from them again.

I paid for overnight shipping. Its been a week and i still haven’t received my merchandise.

The pieces are great quality and I am pleased with them but there was such a mess around with the order. I received them around a week late - which was a little distressing as I had bought the jewelry as a birthday present. I emailed to the support team who gave prompt responses and managed to sort the issue for me. I would order from them again but perhaps when I'm not so worried about receiving the order on a particular date!

Haven’t received the products although it sent an email for me to review

Great service gets back to you fast and easy to track your package

I came on to the website with no expectations and left with 2 necklaces I love! Great job guys!

First order 15th of April never arrived
Second replacement never arrived
Third replacement 11th of May never arrived

i don't know what you will do , i keep taking the same response : we will call the fedex and keep you updated but you never say to me what the courier says to you.
If i have don't have a clear response for my order today i will have to cancel it .
If you don't give my money back i will take Legal action against your company for not getting my (paid) package after 30 days and for an unfair business for paying extra $ for 2-3 business days delivery.

I hope this time i get a clear response.

Edit: They answer that they gave me a reply but they never sent an email. AWFULL

Absolutely loved my purchased pieces. I got my husband and I matching pendants and he loves it as well. The quality is fantastic (I’ve slept, showered and worked out) for anything you have planned for the day. Would totally buy again!

Love the products, super stylish and compliment my other jewellery pieces well!

My package says its been delivered and 'fulfilled' but I have still yet to receive it. I sent an email and they said they'd look into but after that no response

Changing my review.. my pieces came in today and they are great quality. I really like how the gold and silver look and the chains are perfect. I ordered the lion and Medusa and I am happy with them. Thank you to midnight city for the response. I am satisfied with my purchase!!!

I put in my order about a month ago and have not received the package yet. I paid for a quicker delivery and it has taken way longer than it should. I emailed the support team but have not received any updates on the whereabouts of my package.