Order was never fulfilled, no update given, unable to contact them in anyway at all. (email, live chat, facebook) Do not order from this company it is a scam.
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See what reviewers are saying
Great product, great service. Would recommend to anyone interested in getting them some long lasting cosmetic jewelry. The team kept in touch with me through every step of my purchase while waiting fo... See more
I really love this website and the pieces that they have. I’ve gotten two necklaces from midnight city, and one piece I’ve had for three years and it has never tarnished, broken, or scratched and I ra... See more
I also experienced a delayed/lost item, but the support team at Midnight City was very helpful & offered to send a new necklace at no extra cost. It arrived promptly & the product is wonderful. I thin... See more
Company replied
Company details
Information provided by various external sources
Midnight City | Premium Quality Jewellery at Fair Prices
Contact info
London, United Kingdom
- support@midnightcity.co
- midnightcity.co
2.4
Poor
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It has been 17 days and still don’t…
It has been 17 days and still don’t have the products I ordered. In fact I emailed customer service a week before and no reply. When tracked the package remained at the post office for two weeks. About to file a complaint with my credit card company. Horrible customer service and have not received my products.
May 21, 2021
Unprompted review
Reply from Midnight City
Hi Joe,
We are so sorry that you did not receive your order yet. We have sent you an email to clarify this.
Best,
MC
Shipping and Delivery Not Worth It
I paid 17 pounds for "DHL Next Working Day, Tracked" delivery. Not only was it 4 days later when the order was first scanned by DHL, but it has been 3 weeks since I placed my order and I have yet to receive a thing. Very disappointed with my purchase experience.
May 20, 2021
Unprompted review
Reply from Midnight City
Hi Vicente,
We are so sorry that the order did not arrive yet. There might be issues with shipping causing these delays. We have sent an email for further assistance.
Best,
MC
Awesome chains and pendants
I ordered a couple of chains and pendants after seeing the awesome designs online. Super unique and everything is super high quality, feels nice and heavy, cheap or that yellowy gold colour. Looks awesome on. Thanks!
May 19, 2021
Unprompted review
Reply from Midnight City
Hi Tess,
Thanks for the feedback!
Best,
MC
Scam possibly?
Still haven’t received my package after paying an outrageous amount for 5-7 day shipping. I ordered the pendant over two weeks ago. I emailed customer service with no response back. Then, because I wrote a bad review on them before, they claimed to send an email to clear things up and they can’t even manage to do that. Heard nothing from them. Looking like Midnightcity is a scam. Better get my money back if this doesn’t get solved.
May 19, 2021
Unprompted review
Reply from Midnight City
Hi Trev,
We are so sorry that the order did not arrive yet. We will make sure to resolve this issue. We sent an email to clarify this.
Best,
MC
shipping
i’d give it a 1 star, but i’ve yet to receive it. i pay for 1-2 day shipping, for it to leave the warehouse in 1-2 days. gotta wait 10 for dhl to get it to the US? f*cked up. i’ve ordered plenty of items from overseas and this is a first.
May 18, 2021
Unprompted review
Bad service
Paid a ridiculous amount of money for the 5-7 day shipping to the U.S. for a small pendant and still hasn’t even reached the country according to the tracker. It has been two weeks. I contacted customer support with no response back.
May 18, 2021
Unprompted review
Reply from Midnight City
Hi TREV,
We have replied back to the email you sent us along with the tracking details and updates. The email could have been sent to your spam.
Best,
MC
Horrible experience
Horrible experience. Paid for next day shipping only to be told it was accidentally put in the 10-12 day order. Then was given a false tracking number from the company themselves. This company is a scam that steals your money. Not sure how they are still in business.
May 18, 2021
Unprompted review
Reply from Midnight City
Hi Haden,
We are so sorry for the delays with the order. We have sent an email to clarify this. We hope to hear from you soon.
Best,
MC
Reply from Midnight City
Hi,
Thanks for the feedback!
Best,
MC
Poor Shipping
Ordered with 5-7 Day shipping and still haven’t received order in over 2 weeks. Also the tracking website doesn’t work
May 17, 2021
Unprompted review
Reply from Midnight City
Hi ITK,
We have sent you an email to clarify this.
Best,
MC
Very speedy free delivery
Very speedy free delivery, arriving in just 2 just days. Quality of the product is amazing and very good value
May 17, 2021
Unprompted review
Reply from Midnight City
Hi Ross,
Thank you for your feedback!
Best,
MC
Bought in the sale
Bought in the sale, so more than happy with the quality of the products and the speed of delivery.
May 17, 2021
Unprompted review
Reply from Midnight City
Hi John,
Thanks for the feedback!
Best,
MC
The products came super quick and are…
The products came super quick and are better than I expected! Very happy with my products!
May 14, 2021
Unprompted review
Reply from Midnight City
Hi Mark,
Thanks for the feedback!
Best,
MC
Never again !
I paid for a 3-5 days delivery with tracking option. I‘m waiting still without getting the ordered item and the tracking is not working.
Support was informed but nothing happened.
I will for sure never buy here !
May 14, 2021
Unprompted review
Reply from Midnight City
Hi Carsten,
We are so sorry if you haven't received the order yet. We have sent an email to clarify this.
Best,
MC
Really good service and product
May 12, 2021
Unprompted review
Reply from Midnight City
Hi,
Thank you for the feedback!
Best,
MC
It’s a nice website and everything and…
It’s a nice website and everything and I like tht I can see when I got it but I would like to track my package or see when it arrives
May 12, 2021
Unprompted review
Reply from Midnight City
Hi,
Thanks for the feedback!
Best,
MC
Happily recommended
I’m very happy with the products, the speed in the delivery (I’m based in Uk) and with the customer support!
Congratulations guys you’re doing great 👍🏼
May 12, 2021
Unprompted review
Reply from Midnight City
Hi DM,
Happy to hear this! Thank you for the feedback!
Best,
MC
Worst shipping service ever
Worst shipping service ever, its been more than 10 days and still haven’t received my package , no real time updates of package , so I don’t even know how long it will take to receive my package
May 10, 2021
Unprompted review
Reply from Midnight City
Hi Tejas,
Thank you for your feedback. We are so sorry that your order hasn't arrived yet. We have sent an email to clarify this.
Best,
MC
All great
Placing the order was quick and simple, delivery on time and the product is just great. Thanks for the good service!
May 10, 2021
Unprompted review
Reply from Midnight City
Hi Christian,
Thank you so much for the feedback!
Best,
MC
Been waiting for my package to come and…
Been waiting for my package to come and it still has not come it’s been 19 days already and nothing . The tracking information that I got haven’t changed since the same day I ordered it
May 10, 2021
Unprompted review
Reply from Midnight City
Hi Alex,
We are so sorry that your order didn't arrive yet. We have sent an email to clarify this.
Best,
MC
Great quality products
Great quality products, excellent service and quick delivery. Totally recommend!
May 9, 2021
Unprompted review
Reply from Midnight City
Hi Luis,
Thanks for the feedback!
Best,
MC
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