Miele Ireland Reviews 392

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the staff, particularly highlighting their extensive product knowledge and helpfulness in guiding purchases and resolving issues. People appreciate the excellent advice received and the seamless, enjoyable process facilitated by accommodating and patient employees. Reviewers also note positive experiences with after-sales service, including efficient repairs and timely assistance from service teams. However, some customers also noted significant dissatisfaction with customer service, citing issues like unreturned calls, long hold times, and a lack of follow-through on promises. There are also concerns regarding product quality, with some experiencing manufacturing defects, unexpected breakages, and a perceived decline in the durability of appliances compared to previous models. The service process for repairs is frequently criticized, with reports of engineers not showing up, difficulties in scheduling appointments, and poor communication.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and reliability. Many reviewers... See more

Service

Users describe ambiguous interactions with service, with some reviewers praising the pleasant, efficient, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some expressing disappointment in the durability and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial be customer service experience trying to arrange via customer service to collect a machine.Several phone calls without success No callbacks despite promises. Long waiting times and got disconn... See more

Company replied

Rated 5 out of 5 stars

Called into the Liffey SC branch yesterday to buy an oven and left after buying two additional products. How did that happen (my bank manager asked). Basically we were served by Caren Robinson whose p... See more

Company replied

Rated 5 out of 5 stars

We visited Miele showroom in Liffey Valley a few weeks ago as we wanted to replace our existing Dyson Cordless Vacuum Cleaner with the equivalent Miele Version. We were met in the shop by Ian Crowley... See more

Company replied

Rated 5 out of 5 stars

I visited the Liffey Valley store on the 8th January. As a first-time buyer, I knew very little about washing machines and dryers. I spoke with Caren, who gave me excellent advice on each product and... See more

Company replied


Company details

  1. Electronics Company
  2. Appliance Store
  3. Electronic Spare Parts and Components Store
  4. Refrigerator Store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

Miele is a premium domestic appliance manufacturer with a legacy of quality that spans over 125 years. Miele prides itself on the "Immer Besser" or "Forever Better" brand promise: our premium domestic appliances are designed, tested and engineered to last for up to 20 years. Miele specialises in premium built-in kitchen products, coffee machines, dishwashers, refrigerators & freezers, washing machines, tumble dryers, and vacuum cleaners.


Contact info

3.1

Average

TrustScore 3 out of 5

392 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

The Miele experience shop in Liffey…

The Miele experience shop in Liffey Valley shopping centre has one of the best sales assistants in Dublin by far. Ian has the patience of a saint and the knowledge of an oracle.
Courteous and friendly but professional and very knowledgable, Ian handled my 2.5 hours of questioning and hands on experience of washing machines and dryers with tact, patience and superb customer care skill. Based on the information he provided me with, l was able to make an informed and calculated decision. Thanks a lot Ian.

January 11, 2025
Unprompted review
Rated 4 out of 5 stars

The support we got from the lady at the…

The support we got from the lady at the liffey valley store was really helpful.
The downside we tried to claim our free cook books online serveral times but never recived them ,we feel the online support is not very responsive.

December 16, 2024
Rated 5 out of 5 stars

Efficiency of Customer Support

Recently we had an operating problem with our Miele Hob. The service person arrived on the date and time. The examination and analysis was thorough. The follow up service by Miele Customer support was excellent both Julienne and Caren were very responsive, attentive and extremely helpful with all my phone calls. A very satisfactory outcome was achieved and I would highly recommend Miele. Moyra

December 19, 2024
Unprompted review
Rated 2 out of 5 stars

website not accepting payments

pay top dollar for items, expecting good service. cant purchase spares on website wont take any of 4 cards.
emailed site - no response
bought elsewhere (thankfully)
wont buy miele again on this experience

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Miele

Recently bought a Miele washing machine & from ordering to delivery the whole process was seamless & so quick. Thanks to Ian in Miele Liffey Valley who demonstrated the product & answered any questions I had. He was very knowledgeable & extremely courteous . My appliance was delivered & installed 2 days later by Mick who again was so friendly, knowledgeable & gave me a demo of the machine & checked all was in order before he left. My machine came with 6 months supply of twindos detergent which I had to apply for online, that was delivered two days later which was amazing. Delighted with my purchase & the excellent service I received. Thank You.

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

Very worthwhile visit to Miele…

Very worthwhile visit to Miele Appliance Centre in Liffey Valley today. Ian Crowley took great care to listen to our needs and gave us much helpful guidance in a courteous and friendly manner; lots of user-friendly tips. Hopefully, our future Miele purchases will give us as much satisfaction as our washing machine has to date.

November 16, 2024
Unprompted review
Rated 2 out of 5 stars

Bought an expensive Miele Oven in late…

Bought an expensive Miele Oven in late 2018 for about €1000. Oven itself was good. Pyroletic. Good self cleaning etc. However, last week it failed. A technician came out and said it's the main board and it will cost anywhere between €300 and €400 for just the part alone. Too expensive to replace. So I basically got 6 years out of this high end oven. My last oven was a Zanussi. Lasted 13 years and was half the price. I will never buy Miele again.

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

New Mielé dishwasher- inlet valve…

New Mielé dishwasher- inlet valve failed after year 1- fixed under warranty. Heat/water pump failed after 5 years( out of warranty!)-€500 plus fitting. Retired washer. Previous Mielé dishwasher 28 years/ reason we bought another. Not now. Never buy a Mielé any TV hing now!- cheap de and discard after it breaks!!!

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Miele Blizzard CX1

I bought a Miele Blizzard CX1 about 5 years ago and it is the best vacuum I have ever owned. I had three cats, two dogs and one tween and it has powered through an enormous amount of pet hair. Its as powerful now as when I got it. I love that it is bagless. Its easy to clean. Highly recommend it.

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

Really enjoyed the Master Class…

Really enjoyed the Master Class experience in Miele, Liffey Valley on 24th July. The Chef from Ballymaloe was great fun and gave some amazing tips while serving up a divine 3 course tasting menu. Sinead Moriarty from Newstalk was, as always, great fun. All round lovely afternoon in Miele. Thanks

July 24, 2024
Rated 5 out of 5 stars

Caren in Miele was a huge help to us…

Caren in Miele was a huge help to us buying appliances for our kitchen. She was very knowledgeable about everything and gave us super advice. When one of our appliances got damaged by accident Caren sorted it all out and made sure everything was organised which was a big relief for us. Thanks for everything Caren

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Miele staff and products are the BEST

Dealt with Caren in the Liffey Valley location in Dublin and she was terrific. My interaction was on the phone but it was excellent. I ordered a new Miele hob on Tuesday after close of business, and it was delivered to my house on Thursday morning by a terrific Miele specific delivery gent. All round a great customer experience...

July 19, 2024
Unprompted review
Rated 1 out of 5 stars

Expensive and poor quality

I purchased the very expensive HX2 Cat and Dog vacuum cleaner. It broke after a year and Miele are refusing to replace the part that is not working - a replacement is almost €200!!!! I only use the vacuum on 54 square meters. The part that is not working is the bit that turns the brush. I have looked online and see that this is a common issue. Miele your quality is not what what is advertised!! This is supposed to last 20 years!!!

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Miele Liffey Valley

I recently purchased several Miele kitchen appliances, ovens, fridge, freezer and dishwasher from their flag ship store at Liffey Valley having already a had positive experience with the Miele TwinDos washing machine and tumble driver for the last six years without fault. I found the insightfulness around the products and friendliness of the staff very reassuring and any queries or concerns I had prior to but more importantly after purchasing the appliances was dealt with promptly and efficiently and in a very professional manner. Well done staff at Miele Ireland and thankyou KP for your insight and guidance.

July 3, 2024
Unprompted review
Miele Ireland logo

Reply from Miele Ireland

Thank you very much for letting us know about your recent experience at our showroom in Liffey Valley, we will pass the feedback to the team.

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