Miele Ireland Reviews 392

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the staff, particularly highlighting their extensive product knowledge and helpfulness in guiding purchases and resolving issues. People appreciate the excellent advice received and the seamless, enjoyable process facilitated by accommodating and patient employees. Reviewers also note positive experiences with after-sales service, including efficient repairs and timely assistance from service teams. However, some customers also noted significant dissatisfaction with customer service, citing issues like unreturned calls, long hold times, and a lack of follow-through on promises. There are also concerns regarding product quality, with some experiencing manufacturing defects, unexpected breakages, and a perceived decline in the durability of appliances compared to previous models. The service process for repairs is frequently criticized, with reports of engineers not showing up, difficulties in scheduling appointments, and poor communication.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and reliability. Many reviewers... See more

Service

Users describe ambiguous interactions with service, with some reviewers praising the pleasant, efficient, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some expressing disappointment in the durability and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial be customer service experience trying to arrange via customer service to collect a machine.Several phone calls without success No callbacks despite promises. Long waiting times and got disconn... See more

Company replied

Rated 5 out of 5 stars

Called into the Liffey SC branch yesterday to buy an oven and left after buying two additional products. How did that happen (my bank manager asked). Basically we were served by Caren Robinson whose p... See more

Company replied

Rated 5 out of 5 stars

We visited Miele showroom in Liffey Valley a few weeks ago as we wanted to replace our existing Dyson Cordless Vacuum Cleaner with the equivalent Miele Version. We were met in the shop by Ian Crowley... See more

Company replied

Rated 5 out of 5 stars

I visited the Liffey Valley store on the 8th January. As a first-time buyer, I knew very little about washing machines and dryers. I spoke with Caren, who gave me excellent advice on each product and... See more

Company replied


Company details

  1. Electronics Company
  2. Appliance Store
  3. Electronic Spare Parts and Components Store
  4. Refrigerator Store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

Miele is a premium domestic appliance manufacturer with a legacy of quality that spans over 125 years. Miele prides itself on the "Immer Besser" or "Forever Better" brand promise: our premium domestic appliances are designed, tested and engineered to last for up to 20 years. Miele specialises in premium built-in kitchen products, coffee machines, dishwashers, refrigerators & freezers, washing machines, tumble dryers, and vacuum cleaners.


Contact info

3.1

Average

TrustScore 3 out of 5

392 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish, my hoover came back like new.

June 21, 2023
Miele Ireland logo

Reply from Miele Ireland

Thanks for taking the time to leave your review, very pleased your issue was resolved and your are enjoying your Miele vacuum

Rated 5 out of 5 stars

Top Class Service

Fantastic service from the time my vacuum cleaner stopped working. A box was dropped off and collected and returned again in a few days with my vacuum cleaner as good as new! Emails kept me updated as to the progress of the repairs. Top class serviceu

July 2, 2023
Miele Ireland logo

Reply from Miele Ireland

Thanks for taking the time to leave your review, very pleased your issue was resolved

Rated 5 out of 5 stars

Hover

Fantastic and so quick

July 16, 2023
Miele Ireland logo

Reply from Miele Ireland

Thanks for taking the time to leave your review.

Rated 5 out of 5 stars

We love Miele products

We love Miele products. We have a dryer and a hover. We have our hover about 3 years and the battery was dying quick, so we rang Miele and they replaced the battery and the part that catches the dirty. It is like a new hover. We have 3 dogs and use it probably twice daily.
It’s expensive, but you pay for what you get. We also have the dryer. We love it. Doesn’t use much electricity. And you’d need a dryer living in Ireland. Never had any issues with it.
If I had the money I’d get all Miele products 👌

July 24, 2023
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Reply from Miele Ireland

Thanks for taking the time to leave your review and great to hear how you enjoy the products.

Rated 1 out of 5 stars

Horrible service

Horrible service. Sadly you don’t give replacement for servicing machine. 2 hoovers broken in period of 2 years never again

July 24, 2023
Rated 4 out of 5 stars

Fantastic efficient repair service

Fantastic efficient repair service. Only down side was having to arrange collection and delivery. Would be alot more convenient done through the store of purchase, but otherwose excellent.

May 31, 2023
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Reply from Miele Ireland

Thank you for leaving a review, we provided a good service

Rated 5 out of 5 stars

The efficient repair

The efficient repair and return of my hoover when I had an issue.

June 30, 2023
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Reply from Miele Ireland

Thank you for leaving this review, we appreciate your feedback

Rated 5 out of 5 stars

vacuum cleaner repair

The vacuum cleaner was repaired very fast from the moment I raised the issue. The overall process from sending the appliance and receiving it back was seamless.

June 15, 2023
Miele Ireland logo

Reply from Miele Ireland

Thank you for sharing your review and thanks for choosing Miele

Rated 5 out of 5 stars

Excellent service

Excellent service
Sent a box for my vacum cleaner told me where my nearest pick up point was
Repaired and returned to me in three days

July 11, 2023
Miele Ireland logo

Reply from Miele Ireland

Thanks for leaving your review we will pass your comments on, thanks for choosing Miele Service

Rated 5 out of 5 stars

Amazing experience!

Over a year ago we bought one of the blizzard cx1 vacuum cleaners. It happened, that extension lead mechanism broke down. It needed repair. I've contacted Miele and they sent me a delivery box for my vacuum. I've sent the box away on Monday evening (around 7pm). And on Wednesday morning vacuum was delivered to my home!
Everything was fixed and delivered in just one day! Thank you!

June 18, 2023
Miele Ireland logo

Reply from Miele Ireland

Thanks for leaving your review we will pass on your comments to the team involved in this service

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