Milacantes Reviews 180

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Order never arrived and doesn't take responsibility for it a refund "was impossible due to the order said it was delivered when i clearly never recived it" then proceeds to wanting to give me a vouche... See more

Company replied

Rated 5 out of 5 stars

I ordered the bracelet “DIXIE | Love Promise” and I really love it!🥰 It is a product of high quality: clean and shiny, no scratches or flaws. Except for slow delivery times (also caused by the pan... See more

Company replied

Rated 3 out of 5 stars

* Updated review 12 May 2026 * Finally received a working locket. It took some time but the company did take care of it. It was not a very fun experience at first but ultimately they did send a fu... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful jewelry! Amazing prices, could not be any happier with my purchase! The most beautiful bracelet fits lovely, so happy with it, would highly recommend it! Everything arrived safely... See more

Company details

  1. Jewelry Store

Written by the company

More than just a jewellery


Contact info

3.1

Average

TrustScore 3 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Great customer care.

I can't review the product I've bought because I still haven't receive it, until this moment I can just review the customer care service.

Order placed on the 1st January 2022, I was waiting it at least for the 12/01.
Surprised about the delay I wrote an e-mail to the customer care dpt. complaining about the situation, I got a very clear and professional answer explaining that due to the CO-VID19 situation the delivery is in delay, they've been as well suggesting me to choose the "express delivery" on the next order to be sure that the the timing of the delivery will be much shorter comparing with the standard delivery.

I must give my best compliment to the Staff for the prompt and pleasant reply and to the solution the've purposed, great way to deal with your customers and to build up loyalty.

I will complete the review on the product once I will receive it.

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

perfect beauty

The most beautiful personalized bracelet I have ever had. I smile whenever I look at her. It looks great and thanks to her, I always have the most important events with me - not only in my heart but also physically.

January 10, 2022
Unprompted review
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Reply from Milacantes

Hi Estera, thank you so much for your lovely feedback which we really appreciate ✨ It is a pleasure to hear that you feel the same way as we about our product! Hope to see you soon 💛

Rated 5 out of 5 stars

LOVE IT,ABSOLUTELY WORTH IT.

I got my order and i absolutely love it. It's so beautiful and tenderly. I will order again for sure. Thank you!

January 10, 2022
Unprompted review
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Reply from Milacantes

Thank you so much Aleksandra for your review, this means a lot to us! ✨

Rated 5 out of 5 stars

Mila Cantes jewels are wonderful

Mila Cantes jewels are wonderful! Excellent product quality and beautiful!
It is unique to be able to personalize and remember a special moment to wear! I love them!

January 6, 2022
Unprompted review
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Reply from Milacantes

Hi, Clara ⭐ Thank you for sharing your experience with us! We count ourselves lucky to have customers like you ❤️

Rated 5 out of 5 stars

Pretty jewelry

They sell very pretty jewelry with great quality, i love the ones i got! I would definitley recomment you to buy here!
The goods came really quick for the distance and products!
Love it

January 5, 2022
Unprompted review
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Reply from Milacantes

Hi, Jenet! Thank you for letting us know about the great experience you had with us! ✨✨✨

Rated 5 out of 5 stars

Awesome customer service and product

Awesome customer service and product! I'm very happy with my purchase and I was pleasantly surprised that they can write our baby's name in Cyrillic. :)

January 5, 2022
Unprompted review
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Reply from Milacantes

Hi Деян, it is a pleasure to hear that you are satisfied with the service and our products ❤️ Thank you so much for the review!

Rated 5 out of 5 stars

I bought this as a gift for my wife

I bought this as a gift for my wife. She was very happy. You are creating truly unique and exceptional gifts. Good job and I will definetely come back!

January 2, 2022
Unprompted review
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Reply from Milacantes

Thank you so much for the lovely feedback and for rating us 5 stars, this really means a lot to us 💛

Rated 5 out of 5 stars

excellent quality and support

I ordered the bracelet “DIXIE | Love Promise” and I really love it!🥰 It is a product of high quality: clean and shiny, no scratches or flaws.
Except for slow delivery times (also caused by the pandemic and the Christmas period), however, the limit has been respected.
The support service is great! Answer within a day, Laura was very helpful and clear in explanations and information.
Highly recommend.✨

December 30, 2021
Unprompted review
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Reply from Milacantes

Hi Ilaria, we really appreciate you taking the time to share your experience with us. We count ourselves lucky to have customers like you. Hope to see you soon 💛

Rated 5 out of 5 stars

Very happy client

I cannot express how happy I am about my purchase. This company is amazing. I ordered on December 16th with priority shipping and on December 23rd gift was already with me. Customer service was very friendly and answered all my questions very promptly. The product itself is very well made. The surface is polished perfectly, with no single scratch on it. I have jewellery from other stores and it always has some scratches and looks very cheap, while this one looks really high quality. Thank you, the gift was very special and perfect!

December 30, 2021
Unprompted review
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Reply from Milacantes

Hi G, it is a pleasure to know you feel that way! Thanks for letting us know! Hope to see you soon! 🤗✨

Rated 5 out of 5 stars

What a helpful and genuine company

What a helpful and genuine company! Product is 100% worth it and Laura is so helpful and reasonable. Customer service is absolutely fantastic! After a complication with the post they still sent my order thru and where so understanding, thank you for making my husbands christmas worth it! You guys are the best!

November 29, 2021
Unprompted review
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Reply from Milacantes

Hi Fay, it is a pleasure to hear that you are so satisfied with the service you received from Laura. I will make sure to pass this along to her. We count ourselves lucky to have customers like you 🥰

Rated 5 out of 5 stars

Such a nice product

I ordered "MANILA | My Baby" product with customized engraving for my wife to wear.
The size of pendant is just right and the baby engraving could´t be nicer.

I had some "problems" ordering since I put the wrong information about baby´s birth time in the order. The support was so nice and friendly, answering to my message immediately, so we corrected the order. I want to thank you once again and all praise for that.

It was a suprise for my wife and it melted her heart. She started crying when she saw what it is and now she wears it proudly. All I can say is that it really is such a nice product. There are many products that provide you costumized engraving baby designs, but if/when the next baby comes we will definitely order this one again.
Keep up the good work.

November 23, 2021
Unprompted review
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Reply from Milacantes

Thank you so much Matic for your review, this means a lot to us.
We are very happy that your wife was touched by your gift ❤️
Thank you for your trust in us and our products and we would be happy to welcome you further in our shop! ✨

Rated 5 out of 5 stars

Love it!

Such a beautiful product I am so happy because of my new bracelet! Shipping was very fast, quality is perfect. Highly recommended 😊

November 8, 2021
Unprompted review
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Reply from Milacantes

Thank you so much for your lovely feedback which we really appreciate ✨
It is a pleasure to hear that you are so satisfied with our product! Hope to see you soon 💛

Rated 5 out of 5 stars

[Order 83712]

I ordered on 17th October 2021 [Order #83712]. I received the package on 3rd November to India. The package contains only the satin pouch with voucher card for next purchase. The chain I ordered was missing. Since the package was sealed properly, the item seems to be missing while packed. I sent pictures and wrote email to the customer service. The reply was fast from their team but they were asking to check with my family members if they took it. It was ridiculous, I even sent the picture that I received and confirmed them that I received the package myself and opened it. They told me that they will start an investigation with their local post office.
Update 1:
Customer service team has responded proactively to ship another package at free of cost. Kudos to Ms. Laura from customer support, she resolved the issue very satisfactorily.
Update 2:
Received the new package on 17th November and the product is of excellent quality and very worth for your value.

November 3, 2021
Unprompted review
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Reply from Milacantes

Dear Aravind, many thanks for the time taken to review MILA CANTES! 🤗 Happy to hear that you are happy with our service ✨

Rated 5 out of 5 stars

Great product and support

Very good quality, was as expected after seeing the bracelets on instagram. Very helpfull support, i forgot adding my discount code, and first noticed after payment, but without question asked they refunded my discount. Express shipping to Denmark went great. Thank you!

October 27, 2021
Unprompted review
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Reply from Milacantes

Hi Christoffer, many thanks for the time taken to review us ✨ We are glad that you are happy about your products and our customer service 🤗 We are so happy to have customers like you ✨ Thank you!

Rated 5 out of 5 stars

I love my bracelet!

Received my bracelet today with my son’s details and I love it so much! Its beautiful quality and was easy to adjust to the right size. Will be wearing it every day! Laura was super helpful when I emailed to ask about delivery time. Delivery was about 4 weeks to the UK but was worth it.

October 26, 2021
Unprompted review
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Reply from Milacantes

Dear Jennifer, we are over the moon to read your comments about our product! Also, I will definetely pass your good words to Laura. Thank you 🤗✨

Rated 5 out of 5 stars

Beautiful Bracelet!

Just received my bracelet with my son’s details on it! It’s absolutely beautiful. Delivery was about a month to the UK but was well worth the wait, and Laura helped me every step of the way. Bracelet is such good quality and I’m wearing it with pride :)
Thank you xxx

October 26, 2021
Unprompted review
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Reply from Milacantes

Hi Zoey, we really appreciate you taking the time to share your experience with us ✨ We count ourselves lucky to have customers like you 💙

Rated 5 out of 5 stars

#82097order....

#82097order..... one month in transit by Greece's post (ELTA) malfunction... I should better pay the shipping next time to receive by courier...😊 The company's customer support was very helpful.... Thanx Laura for all the help!
The package came to me by Dhl in Greece in 2 (TWO) DAYS !!!! I WOULD PREFER AGAIN!! Thank you again!

October 24, 2021
Unprompted review
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Reply from Milacantes

Hi Ιωάννης, we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day ✨ Thank you for your review and we look forward to seeing you again 🤗

Rated 5 out of 5 stars

I'm using the silver coloured Lima Lux…

I'm using the silver coloured Lima Lux with my daughter's name on it. It arrived fast approx. in 10 days to Hungary. It is a really good quality product, exactly like on the pictures. I will definetily continue to collect them. 🙂

October 1, 2021
Unprompted review
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Reply from Milacantes

Thank you so much for the lovely feedback and for rating us 5 stars, this really means a lot to us! ✨

Rated 5 out of 5 stars

A perfect bracelet

A perfect bracelet!
As a mother of beautiful two, and a wife of the best husbant I ordered a lima lux a love promice with two babies 🥰 rose gold.
It has been shipped to Montenegro in two working days, as promiced.
I really, really love my new simbol of our love 🙂

September 20, 2021
Unprompted review
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Reply from Milacantes

Hi Nina, we really appreciate you taking the time to share your experience with us. We count ourselves lucky to have customers like you. Hope to see you soon 💛

Rated 5 out of 5 stars

Just in time for the date.

Just in time for the date.
I was late , and ordered the gifts just 14 days before my anniversary.

Delivery was to Russia. I got it just in time. Perfects quality just like on the picture. Nice small gifts for a special dates I think.

My husband really liked it. Thank you very much. I had amazing customer experience with your company.

Highly recommend 🥰

September 14, 2021
Unprompted review
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Reply from Milacantes

Dear Veselova, thank you very much for your feedback on our product. We are constantly working to improve our designs and quality. Therefore, we are all more than pleased when the effort pays off and that we were able to make you and your husband happy. We hope to see you again as our customer in the future ❤️

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