Miles & Barr Reviews 

1,214
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 565 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing exceptional support, answering questions quickly, and keeping everyone fully updated throughout the entire property buying or renting process. People note that the team is extremely efficient at resolving maintenance issues, managing property sales smoothly, and making stressful situations much easier to handle. Some reviewers were not happy with the service, mentioning that communication was sometimes poor and response times were quite slow during their tenancy. A few customers also noted that they experienced unnecessary stress and worry due to unclear information, management confusion, and delayed procedures.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly,... See more

Service

Customers consistently note positive experiences with service, highlighting professional, responsive, and... See more

Customer service

Consumers find customer service to be positive, highlighting prompt communication and constant support... See more

Response time

Customers had positive experiences with response_time, frequently highlighting prompt communication and... See more

User experience

Users describe positive interactions with user_experience, highlighting seamless and hassle-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Raised the issue of getting a new EPC done with the property manager, setting out our rationale and asking for her thoughts on the matter. She replied promptly and gave her recommendation in clear te... See more

Company replied

Rated 5 out of 5 stars

I have been renting with Miles and Barr for nearly 3 years now. After a turbulent time with personal issues I can say that Charlotte Thomas at the ramsgate branch has been impeccable with her s... See more

Company replied

Rated 5 out of 5 stars

We were impressed with Melissa Scarsbrook's assistance from the start of the sales progression service at M&B. She made first contact and provided regular updates without the need to chase her... See more

Company replied

Rated 5 out of 5 stars

This was the second time of buying a property but the first time of selling a property. I have found the whole process both challenging and exhausting. However I received support and reassurance from... See more

Company replied


Company details

  1. Real Estate Agency

About Miles & Barr

Written by the company



Miles & Barr independent estate agents were established in January 1999 and have 14 offices spread over East Kent, dealing with property selling, buying, renting, mortgage advice, property management and relocation services.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,214)

550 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The sales progressor

The sales progressor, Emily Stickler, was professional and helpful all the way through a difficult process. She kept us involved all the way through and was helpful in solving problems that arose. She kept the sale on track and was encouraging even when things looked uncertain. A big thanks, Emily.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Success

Another successful sale enabled by Louise at Miles and Barr. In essentially, what is a broken UK, it is good to know that there are a few of us left that do work hard and care about what we do, whilst the State is trying to do its best to squeeze the life out of us. Thank you Louise.

August 10, 2026
Unprompted review
Rated 4 out of 5 stars

Good experience as a buyer

We recently purchased via Miles and Barr and had a good experience overall. Our process required multiple viewings - this was an aspect which was handled well each time. Comms were clear, we didn't experience any noteworthy issues or delays, and our 'progressor', Rebecca, helped us stay on track for a timely exchange.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Louise - Miles and Barr

Louise has been absolutely fantastic and so pro active throughout the entire experience, even when the agents in the rest of the chain seemed to become stagnant. We really appreciate all of your help. Thank you

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Support was vital

This was the second time of buying a property but the first time of selling a property. I have found the whole process both challenging and exhausting. However I received support and reassurance from Debbie Mead at the Birchington branch with regards to my purchase which I am extremely grateful for. Thank you Debbie.

August 9, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, Janice. We're delighted to hear that Debbie provided you with the support and reassurance you needed during your property purchase. We understand that selling can be challenging and appreciate your patience throughout the process. If you have any further questions or need assistance, please feel free to reach out to us

Rated 4 out of 5 stars

I have been a client of Miles and Barr…

I have been a client of Miles and Barr who have managed my property in Ramsgate for many years. Obviously there have been a few ups and downs but I have to say it has been a pleasurable and rewarding journey. Well I a still with them!, Mandy Wilkins

August 3, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience with us, Mandy. We are pleased to hear that your journey has been pleasurable and rewarding. We apologise for any ups and downs along the way and we are here to support you with our local expertise and professional integrity.

Rated 5 out of 5 stars

Excellent service

Excellent service
Louise Daly was really helpful and supportive. She was a brilliant liaison between both sets of conveyancers and kept the process moving.
If it wasn’t for Louise I’m sure the sale would have fallen through and her patience and persistence to chase both conveyancers on behalf of me and the buyer was instrumental in this completion. She was very professional at all times and always positive, polite and helpful.

August 7, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, Samantha. We're thrilled to hear that Louise provided such excellent support and professionalism throughout your process. Her dedication to keeping everything moving is truly commendable. Thank you for your kind words

Rated 5 out of 5 stars

A Buyers Review

I dealt with Miles & Barr Margate as a buyer. Agents were attentive and friendly in booking and carrying out viewings which lead to a flat purchase. My sales progression was handled by Louise who I felt went above and beyond. She emailed/called with updates, and chased the necessary persons before I had a chance to ask. Any time I did have a query she always answered the phone, dealt with it swiftly and always followed up. A stressful buying process (through external factors) made easier by a fantastic employee.

August 7, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, Rosie. We're thrilled to hear that our team provided attentive support during your flat purchase. It's wonderful to know that Louise's professionalism and efficiency made the process easier for you. Thank you for your wonderful review

Rated 5 out of 5 stars

Emily Stickler at Miles & Barr was brilliant throughout our purchase.

This was the first time I've had a dedicated sales progressor, and I was genuinely impressed by the difference it made. Emily kept in regular contact, chased both solicitors, provided weekly updates and always let me know exactly where the transaction stood.

Having someone proactively managing the communication took a huge amount of stress away and made the whole transaction feel much smoother.

I'd highly recommend Emily to anyone buying or selling a property. She provided an excellent service from start to finish.

August 6, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, James. We're thrilled to hear that having a dedicated sales progressor made such a positive impact. Our goal is to provide clear communication and consistent support, and it's wonderful to know that Emily's proactive approach helped ease your stress. We appreciate your recommendation and look forward to assisting you again in the future

Rated 5 out of 5 stars

Raised the issue of getting a new EPC…

Raised the issue of getting a new EPC done with the property manager, setting out our rationale and asking for her thoughts on the matter. She replied promptly and gave her recommendation in clear terms.
She offered to get an EPC assessor lined up if we didn't have anyone we wished to approach ourselves to do the necessary. We happily accepted her offer.

August 4, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your positive experience, Shirley. We're glad our property manager provided clear recommendations and support for your EPC needs. It's great to hear you accepted her offer for assistance. We strive to deliver professional service with local expertise and efficiency.

Rated 5 out of 5 stars

Thank you doesn’t seem enough!

The customer service I received from Miles and Barr, Folkestone, has been flawless.
Having inherited a property that was not straightforward, I cannot thank Emily Stickler enough for all her hard work.
Emily has been fantastic every step of the way including explaining processes to myself, and answering all my questions. I was kept informed every step of the way. I had never sold a property before, but found the process to be fairly straightforward due to this, and will miss my weekly calls with Emily. Emily’s compassion and empathy, along with her knowledge and advice has been one of the most positive experiences I have endured throughout this whole process. Thank you will never be enough! I highly recommend.

August 6, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you, Sam, for sharing your wonderful experience with us. We are thrilled to hear that Emily provided you with exceptional support and made the process straightforward. Our team is dedicated to delivering clear communication and professional guidance, and it's great to know that you felt informed every step of the way. We truly appreciate your recommendation and wish you all the best

Rated 5 out of 5 stars

I have been overly impressed at the…

I have been overly impressed at the service offered by Miles & Barr, particularly Debbie Thwaites - the senior sales progressor.
Debbie has been constantly in contact throughout the purchase of my first property, has chased things up on my behalf and has always been quick to reply to messages/questions that I've sent her.
Would highly recommend.

August 6, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you, Rachel, for sharing your wonderful experience with us. We are delighted to hear that Debbie provided you with constant support and quick responses during your property purchase. We truly appreciate your recommendation and wish you all the best in your new home.

Rated 5 out of 5 stars

In safe hands

We interviewed several local estate agents before deciding who to work with, and Judith Simpson from Miles & Barr stood out as by far the most approachable and professional. From our first meeting, we felt confident that we were in good hands.

James Perks did an excellent job negotiating the sale price, while Becky White was our main point of contact throughout the process. Becky always kept us up to date, was incredibly efficient and on the ball, and made sure we knew exactly where things stood. Alice was also extremely helpful, as was Giuseppe. In fact, every member of staff we dealt with was friendly, professional and a pleasure to work with.

As anyone who has bought or sold a property knows, the conveyancing process can be stressful at times, but throughout it all we felt reassured by the team's experience and capable hands.

We won't be moving again for a very long time, but we wouldn't hesitate to recommend Miles & Barr to our friends and family. Thank you to everyone involved for helping us through the process.

July 23, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your wonderful experience, Deborah. We're thrilled to hear that our team provided you with professional support and kept you informed throughout the process. It's great to know that you felt reassured. We appreciate your recommendation and wish you all the best in your new home!

Rated 5 out of 5 stars

Very Professional

Very Professional, Excellent door. Very well installed. My property manger is Julie Greenstreet and she always goes out of her way to help. The liason between her and the owners makes for a great relationship with the tenant. Very grateful to all party's concernered. Thankyou.

August 6, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your wonderful experience, Barry. We are thrilled to hear that you found our service professional and efficient. It's great to know that Julie provided exceptional support and helped foster a strong relationship with you as a tenant. We appreciate your gratitude and are here to ensure you continue to receive excellent customer value.

Rated 5 out of 5 stars

I have been renting with Miles and Barr…

I have been renting with Miles and Barr for nearly 3 years now.

After a turbulent time with personal issues I can say that Charlotte Thomas at the ramsgate branch has been impeccable with her service and kindness towards me. I couldn’t recommend her as an agent more.

Whenever I need anything she is there and responds promptly with whatever I request I need.

Thank you for everything!

August 5, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your positive experience Millie. We are thrilled to hear that Charlotte has provided you with impeccable support and kindness. Our team is dedicated to delivering a seamless experience with professional integrity and expertise. If you need anything further, please do not hesitate to contact us.

Rated 5 out of 5 stars

Great service

Miles and Barr were helpful all the way from the initial viewing to eventually selling the property later on.

In the sales side thanks to both Lukes, Aimee, and Steve for all their help, and in after sales Jade was really helpful, patient and knowledgable when it came to coming to a deal with the new buyer.

July 8, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your wonderful experience, Tom. We're thrilled to hear that our team provided helpful support throughout your journey, from the initial viewing to the sale. If you need anything further, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Me and my partner dealt with Abigail…

Me and my partner dealt with Abigail Burch, she gave us excellent communication and helped us through needing maintenance and moving out of our flat! The process went nice and smooth and couldnt be more grateful for the help !!🥳

July 27, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, Queenieb. We're pleased to hear that Abigail provided excellent communication and support during your move. Our goal is to ensure a smooth process, and it's great to know we achieved that for you. We appreciate your kind words and wish you all the best in your new home!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look