Miles & Barr Reviews 

Louise Daly was splendid - quick, smart and reliable

Very helpful, continously kept up to date with progress by Jade Eccott and helped to prevent any delays. Cannot fault.

I was less than impressed with the sales team who promised me the earth until they had our signatures on the contract, then coerced into dropping the price of our property in less than two weeks. We also had to deal with a staff member who was often rude and abrasive who upset both me and my husband. We are both elderly and a bit vulnerable and would have benefited from kinder handling. Once we had a buyer our sale and new purchase was coordinated by Louise Daley who I cannot praise enough. She chased everything quickly, kept us fully informed and was always very friendly polite and professional. I would have rated it lower if not for her.

The whole team was fantastic at assisting us with our purchase. We initially dealt with Joe and Maddy at the start of the process who were very helpful and accommodating. Once the transaction had progressed we dealt mainly with Melissa, who I may add is a star! She kept us informed the whole way through. Updated us consistently, we never had to chase or query nothing and she was always on the other end of the phone to answer any questions we had. This was our first time dealing with Miles and Barr and certainly won’t be the last!

Everyone was very helpful & Debbie Mead kept us in the loop as to what was going on at all times.

The stewardship of our house purchase was undertaken by Louise with diligence and integrity. We really appreciate how Louise went beyond our expectations to further the progress of our sale.

Thank you Louise, you have made our first house purchase a lovely experience.

Thanks to Becky, Giuseppe and Josh for making the purchase of our house a very seamless experience. Always there to help and provided a great service

Louise Daly was my contact at Miles & Barr for the purchase of a property in Margate. I am an Australian who was buying sight unseen ahead of a move to the UK. Being overseas throughout the process could have been difficult. Fortunately Louise made everything a breeze! She went above and beyond to ensure each stage of the purchase kept moving and helped navigate any challenges. Her communication is excellent and she always kept me well informed. Miles & Barr are lucky to have Louise on the team - she provides exceptional service drawing on extensive knowledge and experience. Job well done Louise!

As a first time buyer, I cannot fault Miles & Barr one bit. From point of viewing, all the way through to exchange I have felt supported, listened to, understood and well taken care of! For context, I have had a very difficult sale, that’s been going on for over 14 weeks that has caused blood/sweat/tears and sleepless nights! I was assigned Debbie Thwaites to my case and I have to say without her - I wouldn’t have got through it! Not only did she provide professional guidance & advice, she was emotionally supportive which was above all, the most important part to me. She listened when I needed to rant, she bigged me up when I needed a boost, she laughed when I needed cheering up, and was a shoulder to cry on! Debbie needs true recognition for her dedication to the role. Alongside this, I also had James Cussen step into the case and I couldn’t fault him either, he was extremely helpful, offering some really helpful guidance where suitable, very communicative, supportive, understanding and overall great. Honestly, without these 2 people I would’ve given up months ago. In addition to this, whenever I rung the Ashford office, I always had friendly voices answer the phone, which really helped & made a difference!! Miles & Barr really do care. I stand by that and will definitely coming back if I need to sell in the future!

Felt like they had my interests at heart and worked hard to get the best result for me and my family. Everyone was professional and friendly

The team at Miles and Barr where so helpful and professional with our recent sale. Always at hand to answer questions and support. Both Sam and Emily always kept us informed as to progress of the sale, being very supportive and informative.

The stars are for the personal contact, initial office personnel, keeping us informed especially Rebecca. The lost star is for the confusion at the end of the process. We were to the wire with our seller’s agent constantly giving us updates. When I rang Miles and Barr we were told the money was with the solicitor, we then rang the solicitor to be told no, it was 4: 45pm before we got the keys. Very stressful. Hiccups along the way not of your making.

The sales team were very helpful and friendly and during the sale period Denise the Miles and Barr liaison person kept us up to date with the progress, ie for the solicitors, surveys etc.

Miles and Barr were great in finding us a buyer so soon after we put our flat on the market, even after we had previous buyers fall through and the disappointment that comes with that.

The process was great overall and the employees were always on hand to help.

Louise Daly was particularly helpful managing the sale process for us once a buyer had been confirmed. She was always available to call and discuss every update along the way which is invaluable in the situation of buying and selling a property.

Her knowledge, professionalism and overall approach was very much appreciated.

I keep being contacted in relation to a property I have not been on the tenancy agreement for since Nov 2023. Despite being told it was an error on previous occasions and records would be updated...the last communications (after I responded to an email) advised I was still on said tenancy and it would be looked into. I forwarded proof of my release from the tenany and have been advised ''we'll look to get you removed'' this has been over a week and communications have been lacking and I am completely in limbo with what's going on. This is also a blatant GDPR breach.

Since leaving this review, the matter has now been rectified promptly following a formal complaint. I would particularly like to thank Jeanette, who could not have been more helpful, understanding, and professional once the complaint was received. I very much appreciate the speed with which the issue was ultimately resolved. However, I did experience over a week of unnecessary stress and uncertainty beforehand due to poor communication and unclear information being provided throughout the process.

Emily at miles and Barr has been excellent she has kept us updated every step of the way and been supportive and empathetic to the stressful and long process of buying and selling a home. She is very knowledgable and has brilliant customer service skills. 5 star!

Louise and the whole team made the experience of a first time buyer as hassle free as possible, any and all questions were answered in a timely and professional way and each step explained and and I was fully informed at all stages

Miles and Barr (Deal) made my selling and buying a stress free experience. Everything went smoothly from start to finish with the invaluable help of Emily Strickler. From the day she introduced herself to the day of completion, Emily kept me informed of everything that was going on with regular phone calls. She answered any questions that I didn't understand. Thank you, also, to Luke that showed me around other properties and accompanied me to my final house on a couple of occasions.
Thankyou Miles and Barr. Highly recommended.

The after sales service with Louise has been brilliant.
Excellent communication by email and phone. Very quick to respond to any emails we sent her which helped lower the stress levels!
She has helped follow up outstanding queries and kept the process moving smoothly for all parties.

Thank you for your helpful assistance in the successful purchase of our property.
All dealings were dealt with in a courteous and professional manner .
As a result the whole process progressed smoothly.
We would not hesitate to use your services again.
Many thanks.