Miles & Barr Reviews 

Selling a house is daunting at the best of times, especially when you’ve lived in your home for 19 years. Add to that buying another home, a rapidly changing property market and the jargon that comes with it, everything else going on in the world, and you’ve definitely got yourself a challenge!

From the very beginning, we knew it wasn’t going to be the most straightforward journey. The property market was changing, circumstances shifted along the way, and there were plenty of moments when we wondered if we were ever going to get there!

A special mention has to go to Luke Howard from the Deal branch, who conducted multiple viewings not only on our own property, but also on other homes we were considering. After countless discussions, viewings and occasions where things just weren’t quite right for us, we finally got there in the end! We’re so grateful to Luke for his expertise, patience and understanding, and for sticking with us until we found the right home.

And then there’s Jade Eccott, who has been an absolute godsend during the sales progression process. When things can start to feel overwhelming, having someone in your corner makes all the difference, and Jade has truly been that person for us.

She has become our right-hand woman and our go-to whenever we’ve had questions, felt unsure about something, or simply couldn’t get hold of the solicitors. Over the last couple of weeks especially, Jade has been the friendly, reassuring and professional voice we’ve needed. She’s approachable, supportive and always willing to help, with nothing ever seeming too much trouble, even when things have become a little tense!

Buying and selling a home is a huge life event, and navigating a changing property market can make it all the more stressful. Having people who are knowledgeable, patient and genuinely care about helping you through the process makes such a difference.

Luke and Jade have both been fantastic, and we’re incredibly grateful for everything they’ve done for us. Luke helped us find our next home with patience and expertise, while Jade has gone above and beyond to keep things moving and reassure us when we’ve needed it most.

Thank you both for helping us through what has been quite a journey! You’ve made a real difference to our experience, and we couldn’t be more grateful. ❤️

From making the appointment to view the property the team were very helpfull and professional.
Once I put in an offer, Becky was keeping me informed every step of the way, I felt at ease and knew everything was being done to make it a problem free purchase.
I am very grateful to everyone who done their part to help me.

Our Progressor Debbie Thwaites has been absolutely fantastic throughout our house purchase. Despite several stumbling blocks, she worked tirelessly to keep everything progressing smoothly and efficiently. As first time buyers we had lots of questions and concerns, but Debbie always took the time to listen, explain every step clearly, and reassure us when things felt overwhelming. Her support, patience, and dedication made a stressful process so much easier to manage. We couldn't have asked for better service from her!

We recently completed the purchase of our new home and would like to thank Marrs & Barrs for their help throughout the process. The team were friendly, professional and helpful, and we really appreciated their support, especially during the final stages. We’re very happy to have completed and would recommend Marrs & Barrs to anyone looking to buy or sell a home. Thank you Becky for keeping us posted throughout the purchase.

Excellent communication throughout the process from beginning to end. Special thanks to Rebecca Gravener. Would definitely recommend.

Recent rent increase review handled proactively, quickly and efficient by Abi Matanle

Introduction sales/marketing representative - Blake Cornish was very promising in his pitch and as a result we decided to go with Miles and Barr. The whole buying and selling process lasted a little over 16 months - we managed to sell the property fairly easily twice so was priced about right. The chain collapsed during the first purchase, mainly due to us not finding a property. Very average sales team in Canterbury, initially passed around and the communication appeared poor. We left messages but no response or call backs, after complaining Luke took over. He generally was friendly, kept in touch and updated us on any progress etc but when not there, the other staff were not so informed. All very frustrating at times, especially when promises were made to get back to us and that then sometimes didn't happen.
The progressor Denise Lumpkin worked from home and was good once we were finally near the completion date but replies from our enquiries and emails were delayed. Even when going on leave, there was no communication as to who took over from her. It was a tricky chain which did not help matters and M & B are definitely not to blame for that. Overall, we felt that once they had us onboard/ signed up, the professionalism fell short and communication failed on several occasions.

Louise at Miles & Barr has made the process of buying our first home so much easier.

They were really helpful from the moment we found a property with them, and whenever they had a property that matched what we were looking for, they always let us know.

They worked around us throughout the whole process, and Louise has kept us updated from the moment we placed our offer.

Louise daily dealt with the move of my first home and I can’t stress how much she helped with the whole process of it. She always gave me an answer promptly and kept me up to date with documentation by going to a from both mine and the sellers solicitors. Louise has been an excellent estate agent to have by our side the whole way through and I couldn’t ask for a better staff member and agent than Louise

There has been a impressive turnaround in the quality of landlord support in 2026. Our new property manager Abi Matanle has provided excellent support and addressed historical problems and fixed underlying causes. This year she has managed and successfully resolved an extended complex issue for us, coordinating across a number of parties. 
This is a complete change to the service we previously received, where the challenges included having to chase to get replies or get issues followed up on, missing communications, and contractors not being effectively managed.
Abi has turned around what was a negative perception into an extremely positive one.

Our experience involved a complicated property sale so we needed a lot of support and guidance which Miles and Barr definitely gave us. There seemed a lot of information at the beginning which took time to take in. We gradually got to know each person in the different stages of the sale process - everyone was friendly and professional. We were kept well informed and our questions answered. With a lot of effort by Denise, our sale progressor, to keep our sale chain together in the final stages, our sale was successful. Our recommendation and thanks to everyone at Miles and Barr

Many thanks to Denise Lumpkin. She provided regular updates throughout the buying process, keeping me informed at every stage and helping to keep everything moving forward. Her communication, professionalism and persistence were greatly appreciated, particularly when things became challenging. She played an important role in keeping the chain together and ultimately helping me see the process through to completion. Thank you for all your hard work and support!

Miles & Barr were Superb! My experience with the Ramsgate branch was one of sheer delight. My viewing appointments with Sophia and her colleague were carried out with extreme professionalism and a great deal of friendly, genuine attention. I was thoroughly impressed with Becky, who was exceptional throughout my home purchasing process, helpful, quick to respond and so kind. I would whole-heartedly recommend Miles & Barr to anyone, they were really amazing I would be more than happy to engage with their services in the future.

I have had a good experience dealing with Miles & Barr for the purchase of my property. Especially Louise Daly from the Sales Progression Team, who has been incredibly responsive and attentive, and did everything she could so that we could all complete within the desired timeframe. I'd definitely want to work with Louise again should I buy or sale a property.

Debbie Thwaites' role as a liaison between buyer & seller was invaluable. She communicated with both parties and the respective solicitors, & kept everything moving towards completion of the sale.
Debbie was efficient and pleasant, and prompt in following up queries. I appreciate the help she gave us.

Our sales progressor Louise Daly was extremely helpful, friendly and organised. Our process was not straight forward but she gave us lots of info along the way and kept us in the loop - all whilst remaining very personable

Property manager Louise is responsive and prompt. I'm really impressed with the level of customer service I have received. I appreciate the humanistic element.

I bought my very first house this year and I could not fault the support I had from Louise. Louise was giving me updates all the time, would reply to every email, and I sent a lot of worried emails! She would re assure me that we will get to the end goal and help me feel more relaxed that it was all apart of the process. I don’t think I would have bought my house if it wasn’t for Louise chasing and helping me through every step of the way

The service received has been excellent.

Mel the sales progressor has kept me informed throughout the whole process.

Ruben has also been amazing throughout my many viewings (sale and purchase ).

Debbie T has been an absolute joy from start to finish of our house purchase! She’s incredibly knowledgeable, always on hand with brilliant advice (and the occasional agony aunt session!) and has been fantastic at keeping us updated and chasing things along. She’s a pleasure to speak to and has made the whole process feel so much easier. A real credit to Miles & Barr — thank you, Debbie! ❤️