Miles Morgan Travel - Cheltenham Reviews 

264
TrustScore 5 out of 5

4.9

Inside Waitrose, Honeybourne Way, GL50 3QW Cheltenham, Gloucestershire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very patient and helpful visit to Sybil at Miles Morgan, Cheltenham. Booking process completed without any hassle .

Company replied

Rated 5 out of 5 stars

We walked into Miles Morgan, having walked by many times as we thought we might not be able to afford a holiday here. Sam Beavan was so amazing and helpful, she talked about where we wanted to go, an... See more

Company replied

Rated 5 out of 5 stars

Our enquiry was prompted by a particular destination in an email update and the booking made by phone. All our queries and requirements were speedily addressed and the holiday booked with ease by Kare... See more

Company replied

Rated 5 out of 5 stars

Sam was vey helpful and knowledgable. She walked us through the whole process, advising and guiding us through the booking process. We are looking forward to an amazing trip in September 2027....

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • Inside Waitrose, Honeybourne Way, GL50 3QW, Cheltenham, Gloucestershire, United Kingdom

  • 01242 808549

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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4.9

All reviews

(264)

3,190 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful Staff

Spoke to someone who was very knowledgeable and helpful .Stacey went out of her way to find us a holiday that met all we had asked for.

February 11, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you for your lovely review Anthea! I am glad that we managed to get you the right holiday and not even too long to wait for it 😁

Rated 5 out of 5 stars

Exellent

As always the information was precise and the booking easy. Very efficient pleasant staff.

February 15, 2026
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Reply from Miles Morgan Travel - Cheltenham

Lovely to see you as always & thank you for booking with us again! 😁

Rated 5 out of 5 stars

Very helpful and knowable advisor

Very helpful and knowable advisor. We have used this company in the past and was impressed then so we used them again.

February 14, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you Terry & thanks for booking with us again! 😁
Ellie

Rated 5 out of 5 stars

Sam is an excellent Travel agent

Sam is an excellent Travel agent. Courteous and knowledgeable.

February 9, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you John & Angela for your lovely review it is very much appreciated and I'm so glad, even with stumbling blocks in the way, we were able to get your holiday secured.

Rated 5 out of 5 stars

Excellent Service from a small west country firm.

It is a pleasure to do face to face business with a well established local business, who know what they are doing, and are prepared to tweak the research to find exactly what the customers needs. A service which is not easy to find, so when one does it is very much appreciated.

February 8, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you so much Virginia for your lovely review. It was lovely to meet such an adventurous traveller as yourself with equally great plans 😁

Rated 5 out of 5 stars

Great service

Our advisor was very knowledgeable and helpful. She understood our requirements perfectly and was able to suggest several suitable hotels. She knew the resort well and was able to add personal recommendations about the location and surrounding area. It was a relaxed meeting and we were not put under any pressure. We are now confident with our decision to book our holiday.

February 7, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you for your 5 star review, its always nice when you can do more than sell a Holiday when you know the destination , it was my pleasure to fulfil this for you both.Sibyl

Rated 5 out of 5 stars

Delighted with the service

Delighted with the service, as always, the team work hard to find you a holiday that suits your budget and specific needs.

February 3, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you for booking with me again Helen and Hugh and for your lovely 5 star review! It's always a pleasure to arrange your holiday for you 😊

Rated 5 out of 5 stars

The travel specialist (Sibyl…

The travel specialist (Sibyl Brandon-Jones) based in Waitrose Cheltenham went above and beyond to help me. Nothing was too much trouble, her emphasis was on delivering the best possible customer experience, which she did.

February 3, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you for taking the time to leave a 5* review it is much appreciated to receive acknowledgement that Travel Specialists are still needed for their expertise especially when things go wrong!

Rated 5 out of 5 stars

Attentive to specific needs .

Attentive to specific needs .
Good overall knowledge of holiday experiences available .
Personable

February 3, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you for 5 star review Janet, I am glad the tour worked out well for you 😁

Rated 5 out of 5 stars

Enchanted China

Caroline was pleasant to deal with, knowledgeable and sorted our holiday requirements to China.
The Cheltenham branch being in Waitrose meant that parking was easy and free and you didn't get wet going from the car park to the branch. Plus we picked up some shopping one the way out!

January 31, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thankyou Yvonne for your kind words and 5* review, I was pleased to be able to help you book your holiday to China :)

Rated 5 out of 5 stars

Sam Beavan is really good at listening…

Sam Beavan is really good at listening and curating superb holidays for us. Customer service has been outstanding.

January 20, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you Helen & Martin for such a lovely 5* review, it is always a delight to secure your many holidays and none so much as this one! Enjoy your celebrations!😊

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff who gave advice based on experience of where we are going.

January 28, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you for your 5* review Angela, I enjoyed arranging your holiday for you especially as I am so passionate about Canada!😊

Rated 5 out of 5 stars

Ellie was incredibly helpful and went…

Ellie was incredibly helpful and went to a lot of trouble to help us choose a holiday. She was very understanding that my husband has mobility problems and immediately asked sensible questions about his ability to manage.

January 28, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you so much Alison! I'm really glad we managed to find you a trip that works 😊 Ellie

Rated 5 out of 5 stars

My friend and I came in for info on New…

My friend and I came in for info on New York. Sam at the Cheltenham store was really helpful and gave us lots of helpful information, we ended up booking our trip whilst we were there.

January 23, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you for your lovely review, Maria & Hilary and also for your patience and understanding - I'm so glad we managed to get you away and I look forward to providing any more information you may require whilst planning your trip.

Rated 5 out of 5 stars

Above and beyond

I think Caroline goes above and beyond in sourcing the best holiday for us. She thinks through every point until the best is found. We have never been disappointed.

January 22, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you for booking with me again Fran and for your lovely 5 star review! It's always a pleasure to arrange your holiday for you 😊

Rated 5 out of 5 stars

Friendly and knowledgeable

Friendly and knowledgeable

January 14, 2026
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Reply from Miles Morgan Travel - Cheltenham

Than you Chris for your 5 star review! Happy to get you the cheaper deal this year 😁

Rated 5 out of 5 stars

Holiday options

Good listening skills, knowledgeable and helpful advice, generating ideas and supporting comparisons.

January 18, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you for booking with us again Kirstie and for your 5 star review! 😁

Rated 4 out of 5 stars

We deal with Sam who is very helpful…

We deal with Sam who is very helpful and professional as always.

January 19, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you for your lovely review and I'm delighted I was able to get you the holiday you were looking for 😊

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