Miles Morgan Travel - Cheltenham Reviews 

264
TrustScore 5 out of 5

4.9

Inside Waitrose, Honeybourne Way, GL50 3QW Cheltenham, Gloucestershire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very patient and helpful visit to Sybil at Miles Morgan, Cheltenham. Booking process completed without any hassle .

Company replied

Rated 5 out of 5 stars

We walked into Miles Morgan, having walked by many times as we thought we might not be able to afford a holiday here. Sam Beavan was so amazing and helpful, she talked about where we wanted to go, an... See more

Company replied

Rated 5 out of 5 stars

Our enquiry was prompted by a particular destination in an email update and the booking made by phone. All our queries and requirements were speedily addressed and the holiday booked with ease by Kare... See more

Company replied

Rated 5 out of 5 stars

Sam was vey helpful and knowledgable. She walked us through the whole process, advising and guiding us through the booking process. We are looking forward to an amazing trip in September 2027....

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • Inside Waitrose, Honeybourne Way, GL50 3QW, Cheltenham, Gloucestershire, United Kingdom

  • 01242 808549

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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4.9

All reviews

(264)

3,190 reviews in the last 12 months

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Rated 5 out of 5 stars

Had own knowledge of location

Had knowledge of location looking to travel to. Spent time with us and never tried to rush us out. Found bargains and suggested hotels and locations we would never have thought of, including what other guests had chosen/looked at

January 18, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you so much for your lovely 5* review Dave, it was a pleasure to arrange your holiday for you 😊

Rated 5 out of 5 stars

Really helpful team

Really helpful team who went above and beyond to satisfy our requirements

January 18, 2026
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Reply from Miles Morgan Travel - Cheltenham

Many thanks for your 5 star review Martin 😁

Rated 4 out of 5 stars

Sam was very knowledgeable

Sam was very knowledgeable, knew her subject, was able to answer all my questions, was patient, and understood my needs.
If I had got the price I wanted there would of been the extra star.

January 17, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you for your review and I trust that you have an enjoyable holiday😊

Rated 5 out of 5 stars

Great Service from Sam

We had a great session with Sam Beavan. She took our basic ideas of destination and dates to create a package tailored to our needs. It did take some time but she was very patient and nothing was too much trouble. We were impressed with her practical approach and cheerful manner. Great face to face service and much appreciated.

January 13, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you so much for your lovely 5* review it was a pleasure to arrange your special anniversary trip 😊

Rated 5 out of 5 stars

Very helpful staff who found the…

Very helpful staff who found the holiday we were looking for at a good price.

January 5, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you so much for your 5* review and I'm glad we managed to get you away to some warmth!

Rated 5 out of 5 stars

Perfectly professional with the…

Perfectly professional with the consummate personal touch. Experts at listening to your wild dreams and coming back with options to make them come true!

January 6, 2026
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Reply from Miles Morgan Travel - Cheltenham

Thank you so much Adam for your lovely review! I am so glad that your dream trip in now within reach 😍

Rated 5 out of 5 stars

Best travel agent

I've been using MM since Sam managed to get me flights to Oz in 2021.....I've booked numerous trips/holidays. Just off to Hurghada next week and booked tickets for Oz again. Nothing is too much trouble and I wouldn't go anywhere else.

January 5, 2026
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Reply from Miles Morgan Travel - Cheltenham

Hi Mary, thank you so much for your lovely 5* review - it's a pleasure working with you to make your travel plans a reality! Enjoy Hurghada x

Rated 5 out of 5 stars

Stacey

The travel agent, Stacey, was knowledgeable, informative and she understood our tentative plans very well.

December 30, 2025
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Reply from Miles Morgan Travel - Cheltenham

Thank you for your 5 star review Andrew! Happy New Year 😁🎉

Rated 5 out of 5 stars

A good flight and hotel package

We have in the past booked "short break" holidays doing it ourselves. (Normally by rail). As we were travelling by air we decided to call in to Miles Morgan to explore our options. Caroline from your Cheltenham branch was very helpful, listened and came up with a good flight and hotel package for us.

December 24, 2025
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Reply from Miles Morgan Travel - Cheltenham

Thank you for your review Paul. I will be sure to pass onto Caroline when she is next in store. Happy New Year 😁🎉

Rated 5 out of 5 stars

South Africa 2026

Stacey has been amazing, helping us to book an amazing trip to South Africa next year.
Nothing has been too much trouble and she’s put up with us changing our minds on dates and destinations several times.
Stacey has worked hard to find us what we think will be a fantastic holiday.

December 17, 2025
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Reply from Miles Morgan Travel - Cheltenham

Thank you so much for your lovely review Caroline - the trip does look amazing!!!! Stacey is off this week however I'm sure she'll be thrilled to see this when she's back!
Hope you have a good Christmas! 😁
Ellie

Rated 5 out of 5 stars

Good service and support

Good service and support

This is my second review as I marked the service as one star on my original rating in error.
This should have been five stars
Sybil was really excellent and I would recommend your service to my anyone

November 9, 2025
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Reply from Miles Morgan Travel - Cheltenham

Thank you for your lovely 5 star review! It was my pleasure to assist in securing the Flights and accommodation for your forthcoming Opera experience.

Rated 5 out of 5 stars

Went to see about booking a holiday

Went to see about booking a holiday, The agent was very helpful in checking hotels and flight to give us the best deal going thank you stacey

December 3, 2025
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Reply from Miles Morgan Travel - Cheltenham

Thank you so much for your lovely 5 star review! It was lovely to meet you both and I haven't laughed so much in ages 😁

Rated 5 out of 5 stars

We had an idea to visit Canada

We had an idea to visit Canada, but due to the size of the country were so unsure how to do it, until we met Caroline at your agency at Waitrose in Cheltenham.
Caroline was able to guide and advise us, due to her experiences in Canada, so professionally, but also, so empathetically and understandingly. No question was considered silly or mundane and we felt so at ease with Caroline everything just fell into place.
Caroline has and is still communicating with us, making sure everything is how we would like it to be.

November 21, 2025
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Reply from Miles Morgan Travel - Cheltenham

Thank you for your lovely 5 star review 😁

Rated 5 out of 5 stars

Our first ever cruise.

Our first ever cruise and Sam explained everything and all our options and costs clearly so that we could decide on which cruises to consider. There was so much to take in and any questions were answered fully and concisely. Gave us so much confidence without a sales pitch. We booked next day.

November 24, 2025
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Reply from Miles Morgan Travel - Cheltenham

Many thanks for your lovely 5 star review! I will pass on to Sam when she is next in store 😁

Rated 5 out of 5 stars

We had an amazing experience with a…

We had an amazing experience with a Sibyl Brandon-Jones at Miles Morgan, Cheltenham. Sibyl successfully managed to seamlessly link 2 x 14 night Package holidays with Jet2. One in Mainland Spain and one in Mallorca. Given the difficulties, she made us feel at ease and comfortable. Would recommend to friends and family.

November 22, 2025
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Reply from Miles Morgan Travel - Cheltenham

Thank you for your lovely 5 star review for Sibyl 😁 I will certainly pass onto her when she is back in store!

Rated 5 out of 5 stars

Highly professional service with…

Highly professional service with helpful and knowledgeable staff

November 8, 2025
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Reply from Miles Morgan Travel - Cheltenham

Thank you for your 5* review, and thank you for your continued support of us at Miles Morgan Travel

Rated 5 out of 5 stars

Sybil was very friendly and helpful and…

Sybil was very friendly and helpful and it helped that when I did the booking she had been to the destination as was able to recommend hotel, trips etc.

November 12, 2025
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Reply from Miles Morgan Travel - Cheltenham

Thank you for your 5* review it is much appreciated when customers take the time to leave a review and always happy to assist

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