Miles Morgan Travel - Chippenham Reviews 

331
TrustScore 5 out of 5

4.9

Unit 12 Borough Parade Shopping Centre, SN15 3WL Chippenham, Wiltshire, GB


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Rated 5 out of 5 stars

All the staff at MMT in Chippenham are amazing. Yesterday we booked with Jade & she is so helpful & professional. It’s always a great experience when we book with the team there, we wouldn’t book with... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure booking with Miles Morgan, nothing is to much trouble and always happy to answer any questions you have . The girls in Chippenham branch are all lovely .

Company replied

Rated 5 out of 5 stars

The staff at Chippenham over the last 3 years have been wonderful dealt in the main with Natalie, Jade(s), Ellie and Leah. All professional, approachable and made to feel welcome each visit

Company replied

Rated 5 out of 5 stars

The travel advisors know us. They listen to our requests and aim to find what we’re after. They are also knowledgeable about the travel industry and can advise on locations, flights and companies. MMT... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • Unit 12 Borough Parade Shopping Centre, SN15 3WL, Chippenham, Wiltshire, United Kingdom

  • 01249 566100

4.9

Excellent

TrustScore 5 out of 5

331 reviews

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4.9

All reviews

(331)

3,119 reviews in the last 12 months

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Rated 5 out of 5 stars

Jade is wonderful helps in any way she can…

Jade is great helps in any way she can a credit to your company

October 26, 2025
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Reply from Miles Morgan Travel - Chippenham

Good Morning,
We really do appreciate it when customers take the time to write a review of their experience with us at Miles Morgan Travel in Chippenham. It was a pleasure helping you find the perfect holiday again and your words are so kind.
Kind Regards
Jade

Rated 5 out of 5 stars

Another fab holiday booked…

Natalie had already done so much work before we arrived to book our holiday. This made sure she had every aspect of the holiday covered and all our questions answered without the need of any research while we were in the shop with her.

October 23, 2025
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Reply from Miles Morgan Travel - Chippenham

Good Afternoon
Thank you so much for taking the time to write this amazing review. It was an absolute pleasure as always to help you with your holiday. I have no doubt you will have an amazing time.
Kind Regards
Natalie

Rated 5 out of 5 stars

A First Class service with a smile

I gave Karen a detailed brief which she acted on immediately and offered us a number of options, all of which we rejected. but Karen persisted and within a couple of days we were offered a package which suited us perfectly.
Thank you so much for all your efforts, attention and patience.

October 5, 2025
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Reply from Miles Morgan Travel - Chippenham

I really appreciate your lovely review! It was great meeting you and helping you organise your holiday. I hope you have an amazing time away!

Kind Regards
Karen

Rated 5 out of 5 stars

Very friendly sorted out what I needed…

Very friendly sorted out what I needed with know trouble

October 15, 2025
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Reply from Miles Morgan Travel - Chippenham

Many thanks for taking the time to share your review. It was lovely meeting you and look forward to assisting you with any future travel plans!

Kind Regards,
Jade

Rated 5 out of 5 stars

Excellent customer service

We were quite indecisive but Natalie was always accommodating and cheerful. When we finally went to book we asked her to change the the flight which she did. But a little later we realised we had made a mistake , and she changed it back again. Her customer service skills were excellent.

October 4, 2025
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Reply from Miles Morgan Travel - Chippenham

Good Afternoon
It was a pleasure helping you find your perfect holiday. Thank you so much for your kind words and feedback.
It really means a lot to get such amazing feedback.
Kind Regards
Natalie

Rated 5 out of 5 stars

Experienced and Professional Travel Agents

Chippenham Miles Morgan travel are extremely professional. They have been extremely helpful with booking our Holidays. Recently they were particularly helpful in selecting our first Ocean Cruise.

October 14, 2025
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for your wonderful 5-star review! We're thrilled to hear you had a great experience and look forward to helping you plan your next holiday.
Warm regards,
Leah

Rated 5 out of 5 stars

Good communication very helpful,good…

Good communication very helpful,good person, karen new what I wanted and she was easy to talk to and help with all my questions

October 4, 2025
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Reply from Miles Morgan Travel - Chippenham

Thank you for your lovely review

Kind Regards

Karen

Rated 5 out of 5 stars

Leah was very friendly and helpful

Leah was very friendly and helpful. Her customer service skills were very good which made the whole booking experience for me painless

October 11, 2025
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Reply from Miles Morgan Travel - Chippenham

Thank you for your lovely review it was pleasure speaking with you and hope you have a fabulous cruise.
Kind Regards
Leah

Rated 5 out of 5 stars

Brilliant service

Brilliant service! Sorted me out with a cruise when others couldn't. Very pleased with the way I was treated. Thoroughly recommend you Sally Ingleby

October 2, 2025
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Reply from Miles Morgan Travel - Chippenham

Hi Sally,
Thank you so much for taking the time to write this amazing review. I am so glad we were able to find you a cabin for the cruise you were looking at.
I look forward to working with you again in the future.
Kind Regards
Jade

Rated 5 out of 5 stars

Leah was professional

Leah was professional, friendly and just easy to communicate with.

October 8, 2025
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Reply from Miles Morgan Travel - Chippenham

Thank you so much Carol for your amazing comments. It was a pleasure assisting you.
I look forward to seeing you again soon.
Kind Regards
Leah

Rated 5 out of 5 stars

Brilliant Service…

Very good service from Leah at Chippenham. She sorted out a winter break for us very efficiently and with minimum fuss which is what we wanted.

October 7, 2025
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Reply from Miles Morgan Travel - Chippenham

Thank you for taking the time to write this amazing review. We really do appreciate your feedback and it was a pleasure helping you.
Kind Regards
Leah

Rated 5 out of 5 stars

Switzerland

Natalie is always good and had got info on many hols to choose from

October 4, 2025
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Reply from Miles Morgan Travel - Chippenham

Good Afternoon Danny
Thank you so much for giving us a 5 star review. It is always a pleasure helping you find your holidays.
I look forward to seeing you again soon.
Kind Regards
Natalie

Rated 5 out of 5 stars

Cruise 2024 & 2025

Karen Ryan and Ella were extremely efficient and professional throughout, and we would highly recommend Miles Morgan

September 21, 2025
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for taking the time to write this amazing review. It was a pleasure helping you find your perfect holiday.
Kind Regards
Karen & Ella

Rated 5 out of 5 stars

From the moment I walked in I was…

From the moment I walked in I was looked after by Karen, she was very informative, and thorough, hence to say, I walked out with a holiday booked..

September 20, 2025
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Reply from Miles Morgan Travel - Chippenham

Thank you for your review it was pleasure booking your holiday I hope you have a lovely time.
Kind Regards
Karen

Rated 5 out of 5 stars

Natalie...Chippenham office..lovely

Natalie! Natalie made it great.
Took o for, gave good advice and didn't upsell!!

September 13, 2025
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for taking the time to provide this great feedback. I really appreciate it and it was a pleasure helping you book your holiday.
Kind Regards
Natalie

Rated 5 out of 5 stars

Friendly staff

Friendly staff
Take their time to listen
Good advice
All information given

September 7, 2025
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Reply from Miles Morgan Travel - Chippenham

Thank you for your review. We really do appreciate you taking the time.
Kind Regards
Karen

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