Miles Morgan Travel - Cirencester Reviews 

295
TrustScore 5 out of 5

4.9

29 Cricklade Street, GL7 1HY Cirencester, Gloucestershire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Joanne from Miles Morgan Cirencester is fantastic! She helped us research city breaks drawing on her experience and personal knowledge. Nothing was too much trouble which is why we not only booked a c... See more

Company replied

Rated 5 out of 5 stars

Kate, the manager, and all the team at MMT Cirencester are great! They are always helpful and informative - and go 'the extra mile' whenever we choose to explore a new holiday option. We very much app... See more

Company replied

Rated 5 out of 5 stars

I have used Miles Morgan for many holidays and would not deal with any other travel company. Their service is excellently faultless and attention to detail second to none. Joanne at Cirencester give... See more

Company replied

Rated 5 out of 5 stars

Joanne our consultant was so informative and helpful, took time to understand what we were looking for and pointed out situations we had not thought of. Also enjoyed it.

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • 29 Cricklade Street, GL7 1HY, Cirencester, Gloucestershire, United Kingdom

  • 01285 659611

4.9

Excellent

TrustScore 5 out of 5

295 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(295)

3,165 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Laura in Cirencester

Laura in Cirencester has yet again, been exceptionally efficient and provided us with an interesting holiday and found us amazing hotels. We have worked with her since 2008 and she has never ever disappointed us in any way . She has arranged for us to go all over the world, some not on the tourist route, but she does her research and finds some amazing places . She is a real asset to your company and I hope she is always rewarded for her dedication to the job.

February 8, 2026
Miles Morgan Travel - Cirencester logo

Reply from Miles Morgan Travel - Cirencester

Thank so much for your kind words. It is always a pleasure to help you- Laura

Rated 5 out of 5 stars

Staff are always very knowledgable

Staff are always very knowledgable, pleasant and helpful.

January 30, 2026
Miles Morgan Travel - Cirencester logo

Reply from Miles Morgan Travel - Cirencester

Thank you for the 5* review, Geoff! It was a pleasure helping you book your cruise, I'm very jealous!
- Kate

Rated 5 out of 5 stars

I have booked a number of holidays with…Miles Morgan

I have booked a number of holidays with you since 2021 and have received excellent service every time.
Alison , Laura and especially Joanne have been super friendly and helpful every time. Whether I know exactly what I want or need suggestions, I have been delighted with my holiday.
I have also been happy with money exchange. (Sorry, forgot the lady’s name) including suggestions of how much money I might need.
Currently looking forward to 10 blissful days on Corfu, thanks to Joanne.
They always want to know how I got on, when I get back. How do they remember me?!

January 21, 2026
Miles Morgan Travel - Cirencester logo

Reply from Miles Morgan Travel - Cirencester

Thank you so much for the lovely review, it is always a pleasure to help you organise your holidays- Joanne

Rated 4 out of 5 stars

A great service

Helpful, well-informed travel advice and efficient booking process.

January 22, 2026
Miles Morgan Travel - Cirencester logo

Reply from Miles Morgan Travel - Cirencester

Thank you for your nice review-Laura

Rated 5 out of 5 stars

Consistently reliable.

We use MM for all our overseas holiday bookings. The recent booking made with Laura was as efficient as usual. Much prefer dealing with someone face to face.

January 20, 2026
Miles Morgan Travel - Cirencester logo

Reply from Miles Morgan Travel - Cirencester

It always a pleasure. Thank you for your kind review- Laura

Rated 5 out of 5 stars

Welcoming

Welcoming, attentive , very helpful , knowledgeable

January 24, 2026
Miles Morgan Travel - Cirencester logo

Reply from Miles Morgan Travel - Cirencester

Thank you for you lovely review-Laura

Rated 5 out of 5 stars

We booked a holiday with Miles Morgan…

We booked a holiday with Miles Morgan in Cirencester and found their professionalism and attitude towards our needs to be understanding and caring. A big thank you to Laura.

January 18, 2026
Miles Morgan Travel - Cirencester logo

Reply from Miles Morgan Travel - Cirencester

Thank you for your kind review- Laura

Rated 5 out of 5 stars

Very happy bunny!

I dropped into my local Miles Morgan Travel to ask about travel insurance, both staff members were busy with customers, and so the Foreign Exchange Specialist offered me a seat. Whilst waiting I ordered my currency, and then secured my travel insurance once a Travel Specialist became free. Staff were very busy but remained polite and efficient, I would certainly use MM again… one happy bunny!

January 24, 2026
Miles Morgan Travel - Cirencester logo

Reply from Miles Morgan Travel - Cirencester

Thank you for your nice review and your patience whilst we were busy-Laura

Rated 5 out of 5 stars

Friendly and Helpful

Friendly, helpful staff. Quick response.

January 21, 2026
Miles Morgan Travel - Cirencester logo

Reply from Miles Morgan Travel - Cirencester

Thank you for the great review, it was a pleasure booking your holiday!
- Kate

Rated 5 out of 5 stars

Straightforward

Alison was very helpful initially and during the booking process

January 19, 2026
Miles Morgan Travel - Cirencester logo

Reply from Miles Morgan Travel - Cirencester

Many thanks for your kind review - Alison

Rated 5 out of 5 stars

Italian Dream Holiday

We chatted to Kate, who happened to be the Manager & gave her our outline of a 2 week holiday in Italy, to potentially cover, Rome, Pompei & Sicily.

She was helpful in guiding us & teasing out our likes/dislikes & the kind of experience we were after.

We ended up with an amazing package!

January 18, 2026
Miles Morgan Travel - Cirencester logo

Reply from Miles Morgan Travel - Cirencester

Thank you for the wonderful Marjory, it was a pleasure helping you plan your holiday to Italy on Saturday!

- Kate

Rated 5 out of 5 stars

Exceeding Great Service!

We popped into Miles Morgan Travel Agents and were absolutely delighted with the service we received. The team was friendly, knowledgeable, and really took the time to listen to what we wanted. They talked us through all the options clearly and gave us some brochures to take home to help make our decision. There was no pressure at all, just genuinely helpful advice, and we left feeling confident and excited. The service was so good that we chose to book with Miles Morgan rather than going direct with P&O. A huge thank you!

January 6, 2026
Miles Morgan Travel - Cirencester logo

Reply from Miles Morgan Travel - Cirencester

Thank you for your lovely review, I'm so glad we could help-Joanne

Rated 5 out of 5 stars

Personal and quality experience

Joanne is always so quick at responding. She takes time to get to know us and what we want - she relentlessly strives to find it for us. She takes all the pressure off doing everything she can to make the process easy and stress free. She even prints out our luggage labels and boarding passes ready all in an envelope ready to collect. All the ladies are happy to help.

January 12, 2026
Miles Morgan Travel - Cirencester logo

Reply from Miles Morgan Travel - Cirencester

Thank you so much for the lovely review, very much appreciated- Joanne

Rated 5 out of 5 stars

I went in for information about a…

I went in for information about a possible cruise in 2028 and came back the following day to book it. There was a problem with the quote when the initial quote was not what was it should have been as a fault from the cruise company meant that our quote was understated by 2000 for the cabin advertised but Laura mentioned that the reason I went back and booked it was because of the offer at the time and ended up with an increase of £1000 which i accepted. I received all the information I needed and understand when the final payment needs to be made the actual cabin number and location on the ship and the offer of help when excursions are released. Having not used a travel agency for years I was really impressed with your service and will use MM for future holidays

January 8, 2026
Miles Morgan Travel - Cirencester logo

Reply from Miles Morgan Travel - Cirencester

Thank you for your kind review and looking forward to helping you with your future holidays-Laura

Rated 5 out of 5 stars

We have been booking online but I went…

We have been booking online but I went to the agent direct for a winter sun holiday last year Kate was very helpful and we have returned this year and she remembered us!

December 31, 2025
Miles Morgan Travel - Cirencester logo

Reply from Miles Morgan Travel - Cirencester

Thank you for the wonderful review Angela! It was a pleasure helping you with another holiday, thank you for choosing to come back to book with me again!
- Kate

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look