Miles Morgan Travel - Gloucester Reviews 275

TrustScore 5 out of 5

4.9

Unit 4 St Michael's Building, Eastgate Street, GL1 1PD Gloucester, Gloucestershire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Booked on the telephone with Ley who was both friendly and helpful. She listened to.my needs and advised a s required. I have been using this Shop,Gloucester, for many years and am always treated li... See more

Company replied

Rated 5 out of 5 stars

I've booked a holiday with a friend through Conor, who is and always has been so helpful. Made the whole process painless and stress free.

Company replied

Rated 5 out of 5 stars

The staff understood what we wanted and came up with a few options and prices. We were undecided for a while and eventually called back three weeks before we want to go. The prices had dropped quite a... See more

Company replied

Rated 5 out of 5 stars

First time doing a cruise, so thought we better speak to the experts. The team at Miles Morgan Gloucester were very helpful in explaining what to expect, what to avoid and the best places to go during... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • Unit 4 St Michael's Building, Eastgate Street, GL1 1PD, Gloucester, Gloucestershire, United Kingdom

  • 01452 345100

4.9

Excellent

TrustScore 5 out of 5

275 reviews

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Rated 5 out of 5 stars

Jessica was very helpful and good with…

Jessica was very helpful and good with her advice. Highly recommend seeing her for booking your next adventure ✨️

May 30, 2026
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Reply from Miles Morgan Travel - Gloucester

Hi Joanne, thank you for taking the time to write such a lovely review. It was my pleasure to help you and book your next holiday. All the best, Jessica.

Rated 5 out of 5 stars

Coner.watts.the.manager.is.allways.very.…

Coner.watts.the.manager.is.allways.very.helpfull.. nothing.is.to.much.trouble.and.he.allways.finds.what.im.looking.for.

May 29, 2026
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Reply from Miles Morgan Travel - Gloucester

Hi Harold, thank you for your kind review! It's always a pleasure to help. Best wishes, Conor.

Rated 5 out of 5 stars

I've booked a holiday with a friend…

I've booked a holiday with a friend through Conor, who is and always has been so helpful. Made the whole process painless and stress free.

May 29, 2026
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Reply from Miles Morgan Travel - Gloucester

We're so glad to hear your holiday booking was stress-free! We appreciate your kind words. Kloe

Rated 5 out of 5 stars

Booked on the telephone

Booked on the telephone with Ley who was both friendly and helpful. She listened to.my needs and advised a s required. I have been using this Shop,Gloucester, for many years and am always treated like a family member as opposed to a customer. Conor and your crew I salute you all.

May 26, 2026
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Reply from Miles Morgan Travel - Gloucester

We're so happy to hear about your positive experience with our team. We truly value your loyalty and appreciate your kind words. Kloe

Rated 5 out of 5 stars

Jess was excellent

Jess was excellent. Knowledgeable and very efficient

May 25, 2026
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Reply from Miles Morgan Travel - Gloucester

We truly appreciate your wonderful feedback and the five-star rating. We are delighted to hear about your positive experience. Kloe

Rated 5 out of 5 stars

… Book with the experts.

Another excellent booking, with Conor helping us all the way.
His knowledge and experience is so helpful and invaluable.

May 12, 2026
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Reply from Miles Morgan Travel - Gloucester

We are so pleased to hear that Conor could assist you. Thank you for your kind words. Kloe

Rated 5 out of 5 stars

Lovely cheerful staff

Lovely cheerful staff. Booking my 2027 holiday was dealt with expertly. Making sure step by step if everything was as I requested

May 13, 2026
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Reply from Miles Morgan Travel - Gloucester

We appreciate your kind words! We are so glad we could expertly assist with your 2027 holiday booking, ensuring everything was as you requested. Kloe

Rated 5 out of 5 stars

Easy peasy booking

Confident approach in searching for most suitable hotel, flight, times and facilities that we wanted and even sorted airport parking and checked us in to boot. Excellent service 10 out of 10.

May 12, 2026
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Reply from Miles Morgan Travel - Gloucester

We appreciate you sharing your wonderful experience. We are happy to hear that the approach in finding the most suitable options and services met your needs so well. Kloe

Rated 5 out of 5 stars

Very helpful young man

Very helpful young man . Informative and explained everything thoroughly
Also nice to be offered a coffee

May 12, 2026
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Reply from Miles Morgan Travel - Gloucester

We’re delighted to hear that Conor was so helpful and informative, taking the time to go through everything with you and ensure all of your needs were met. Kloe

Rated 5 out of 5 stars

Booking with Connor is very pleasant.

Booking with Connor is very pleasant.
Aware of our needs, selection of cabins that are available and destinations.
Booked 2 cruises.

May 10, 2026
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Reply from Miles Morgan Travel - Gloucester

We're happy to hear that your booking experience was pleasant! Thank you for booking two cruises with us! Kloe

Rated 5 out of 5 stars

Excellent service as always

The manager checked every option available for what we were looking to do and found us the best one for us

May 10, 2026
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Reply from Miles Morgan Travel - Gloucester

We're happy to hear that Conor went above and beyond to find the best option for your needs. Thank you for your positive feedback! Kloe

Rated 5 out of 5 stars

Great staff

Great staff. Very helpful took time to get the best deal for me.

May 8, 2026
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Reply from Miles Morgan Travel - Gloucester

We're glad you enjoyed your experience, and we appreciate your positive feedback. It's great to hear we were helpful in finding the best deal. Kloe

Rated 5 out of 5 stars

Very pleased with the help and guidance…

Very pleased with the help and guidance I received from Jessica when booking a cruise for the first time.

May 8, 2026
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Reply from Miles Morgan Travel - Gloucester

We’re so pleased to hear that Jessica was able to provide the help and guidance you needed when booking your first cruise. We understand how important it is to feel confident and supported, especially when booking for the first time.

We hope you have an amazing holiday and look forward to assisting you again in the future. Kloe

Rated 5 out of 5 stars

This is the Second time that I have…

This is the Second time that I have Booked a Cruise in this Shop and Always been Treated Very Well and everything that I Have asked has been answered with no Problems.
Regards
James Plowman

May 8, 2026
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Reply from Miles Morgan Travel - Gloucester

Thank you very much for your lovely review and for booking with us again.

We’re delighted to hear that you have been treated well on both occasions and that our team has been able to answer all of your questions without any problems. Your continued support means a great deal to us.

We hope you have a wonderful cruise and we look forward to helping you again in the future. kloe

Rated 4 out of 5 stars

My husband and I were looking to book a…

My husband and I were looking to book a holiday to Malta. The staff member we spoke to at the Gloucester shop listened to what we wanted. He gave us alternative airport prices, and at no time was any pressure put on us to make a decision. A credit to the company.

May 3, 2026
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Reply from Miles Morgan Travel - Gloucester

Thank you so much for your kind words. It’s great to know the team member in our Gloucester shop took the time to listen carefully, offer different airport options, and made you feel comfortable without any pressure. That’s exactly the level of service we aim to provide.

I’ll be sure to pass your lovely feedback on – I know it will mean a lot. Kloe

Rated 5 out of 5 stars

The staff understood what we wanted and…

The staff understood what we wanted and came up with a few options and prices. We were undecided for a while and eventually called back three weeks before we want to go. The prices had dropped quite a bit and there was still some availability for the location so we got a good deal and the staff were also able to check us in at Bristol airport and we chose our seats on the plane. It was so easy. Last year they did a rail itinerary for us with railbookers and that was so easy too. We asked for budget hotels and every single one was a gem (Amsterdam, Bruges and Paris)

May 3, 2026
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Reply from Miles Morgan Travel - Gloucester

Hi, thank you so much for your kind review! I’m really glad we could help find the right options for you. Thanks again for coming back to us, it’s always a pleasure to help. Best wishes, Kloe

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always

May 4, 2026
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Reply from Miles Morgan Travel - Gloucester

Hi Keith, thank you for taking the time to leave us 5 stars and a wonderful review. It is always a pleasure to assist and book your next holiday. Best wishes, Kloe.

Rated 5 out of 5 stars

India Golden Triangle & Ganges River Cruise

Leyanne has a very good front line personality, once she realised the purpose of my visit ley broke the ice with " would you like a coffee" & I settled in straight away. Ley was very professional whilst on the phone with Riviera, securing a 48 hr 'think over' period.
But the 'cherry on the cake' was when branch manager Conor regaled his own personal memories, experience, photographs of the very same trip I was seeking.
Within 3 hrs of private deliberation, I returned to the branch paid my deposit & secured my holiday insurance... All's good, feeling very confident.

May 1, 2026
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Reply from Miles Morgan Travel - Gloucester

Hi Clive, thank you so much for your lovely review! It was a pleasure meeting you and helping you plan your India Golden Triangle & Ganges River Cruise. I’m really glad you felt comfortable and well looked after during your visit. I’m also happy Conor could share his personal experience, it really helps bring the trip to life! Thanks again for coming back to book with us. I’m so pleased you’re feeling confident and I’m sure you’ll have an amazing time. All the best, Leyanne

Rated 5 out of 5 stars

Kind friendly and knowledgeable…

Kind friendly and knowledgeable service, as always.

April 26, 2026
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Reply from Miles Morgan Travel - Gloucester

Hi Anne, I appreciate you sharing your experience with us! We are so happy to hear you find our service helpful and friendly. Best wishes, Leyanne

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