Miles Morgan Travel - Gloucester Reviews 

323
TrustScore 5 out of 5

4.9

Unit 4 St Michael's Building, Eastgate Street, GL1 1PD Gloucester, Gloucestershire, GB


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Rated 5 out of 5 stars

The booking was more complicated than normal but Connor the Agent was very patient and thorough and explained all the constraints with this particular booking and eventually we were successful in boo... See more

Company replied

Rated 5 out of 5 stars

Conor is just exceptional, he always remembers us, is super patient and knows exactly what we want and need and has found us the perfect holiday with everything we wanted and needed for our large fami... See more

Company replied

Rated 5 out of 5 stars

Nice friendly staff when you walk in. Well organised and clean premises. Made to feel at ease as walking into a travel agent can feel overwhelming sometimes especially with the number of possible vaca... See more

Company replied

Rated 5 out of 5 stars

I have used the company for the passed four years and prefer it to going online to make a travel booking. The manager, Conor Watts, is very helpful in spends time finding the type and holiday wated... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • Unit 4 St Michael's Building, Eastgate Street, GL1 1PD, Gloucester, Gloucestershire, United Kingdom

  • 01452 345100

4.9

Excellent

TrustScore 5 out of 5

323 reviews

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4.9

All reviews

(323)

3,295 reviews in the last 12 months

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Rated 3 out of 5 stars

Not a good experience as it usually is…

Not a good experience as it usually is was not given the information that this cruise was a escorted cruise which included travel to the port until I mentioned it then the computer went down Fred Olsen took thirty minutes to answer the phone

January 17, 2026
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Reply from Miles Morgan Travel - Gloucester

Hi Alan, thank you for taking the time to leave us a review. I'm glad we have been able to speak over the phone regarding your recent experience with us and look forward to assisting you with your future bookings in-store. Kind Regards, Conor.

Rated 5 out of 5 stars

Freya and Conor were very helpful when…

Freya and Conor were very helpful when I booked my holiday today.

January 24, 2026
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Reply from Miles Morgan Travel - Gloucester

Thank you for your kind feedback! We’re delighted to hear that Freya and Conor were so helpful and made your booking experience a positive one. We’ll be sure to pass along your comments to them. kloe

Rated 5 out of 5 stars

Lydia was very helpful

Lydia was very helpful , we could not be happier with the holiday she booked for us

January 24, 2026
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Reply from Miles Morgan Travel - Gloucester

Thank you very much for your kind feedback. We’re delighted to hear that Lydia was able to create a holiday you were so happy with. We’ll be sure to pass on your comments to her, and we look forward to assisting you again in the future. kloe

Rated 5 out of 5 stars

Miles Morgan Travel, The Best Agency

I am always completely assured of the best possible Travel advice, and all services related to travel, anywhere in the world, whether it be local UK , Europe or far flung places abroad. The staff are friendly, very knowledgeable and are prepared to answer any queries and your enjoyment of your next holiday is their goal. I thoroughly recommend Miles Morgan Travel and personally wouldn't go anywhere else but this Travel Agency in Gloucester

January 16, 2026
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Reply from Miles Morgan Travel - Gloucester

Thank you so much for your kind and thoughtful review. We’re absolutely delighted to hear that you feel confident and well supported by our team, whether travelling within the UK, across Europe, or further afield. Providing knowledgeable, friendly service and helping our clients enjoy truly memorable holidays is always our top priority. Your recommendation means a great deal to us, and we look forward to helping you plan many more wonderful trips in the future. Thank you for choosing Miles Morgan Travel in Gloucester. kloe

Rated 4 out of 5 stars

I had excellent service from one of the…

I had excellent service from one of the apprentices Freya in Gloucester, she was polite, informative & very efficient in booking our cruise...her first one.
All staff are always obliging, helpful and professional.
Look forward to booking with them.

January 13, 2026
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Reply from Miles Morgan Travel - Gloucester

Thank you for taking the time to share your lovely feedback. We’re delighted to hear about the excellent service you received from Freya in our Gloucester branch - especially with it being her first cruise booking. She’ll be thrilled to know her politeness, efficiency and knowledge made such a positive impression. Your kind words about the whole team being obliging, helpful and professional are truly appreciated. We look forward to welcoming you back and assisting with your future travel plans. kloe

Rated 5 out of 5 stars

I had Freya ridge in Gloucester help…

I had Freya ridge in Gloucester help me book my holiday she was very helpful thankyou

January 22, 2026
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Reply from Miles Morgan Travel - Gloucester

Hi Marilyn, thank you for leaving a kind review. It was my pleasure to help you and book your next holiday. Best wishes, Freya

Rated 5 out of 5 stars

We booked our very first cruise (P&O)…

We booked our very first cruise (P&O) with Jessica Kane last year and we’ve just booked another cruise (Marella) with her again. She is very helpful, professional and her experience gives us complete confidence that all the key details eg cabin location are perfect.

January 21, 2026
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Reply from Miles Morgan Travel - Gloucester

We’re so pleased to hear this! Jess is incredibly knowledgeable and always takes great care to make sure every detail is just right, especially when it comes to things like cabin location. It’s lovely to know her professionalism and experience gave you complete confidence, and even better that you chose to book with her again. Thank you for sharing your experience! 🚢😊 kloe

Rated 5 out of 5 stars

Very Professional and helpful staff who…

Very Professional and helpful staff who took time to explain all requirements.

January 19, 2026
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Reply from Miles Morgan Travel - Gloucester

Hi Wendy, thank you for taking the time to leave us 5 stars and a lovely review. It was a pleasure helping with your booking. I hope to see you again soon. All the best, Lydia.

Rated 5 out of 5 stars

Great service

We already had in mind what we wanted to do and the were great at sorting everything out for us.

December 31, 2025
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Reply from Miles Morgan Travel - Gloucester

Hi Angela, thank you for taking the time to leave us 5 stars and a lovely review. It was a pleasure helping you both and booking your next holiday. I hope to see you again soon. All the best, Lydia.

Rated 5 out of 5 stars

Went in to miles morgan to book.our…

Went in to miles morgan to book.our cruise seen connor he is so helpful and lovely have booked with him many times and he always remembers us

January 12, 2026
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Reply from Miles Morgan Travel - Gloucester

Hi Karen, thank you for your kind review. It was a pleasure helping you all and booking your next holiday. I hope to welcome you again soon. Best wishes, Conor.

Rated 5 out of 5 stars

Freya went above and beyond to help us…

Freya went above and beyond to help us get exactly what my daughter and myself wanted,thank you

January 6, 2026
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Reply from Miles Morgan Travel - Gloucester

Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that Freya went above and beyond to help you and your daughter get exactly what you wanted. We’ll be sure to pass on your kind feedback to her. Kloe

Rated 5 out of 5 stars

Excellent staff. Excellent service. We’ve booked many of our holidays…

We’ve booked many of our holidays through Miles Morgan over the past 10 years or so and have always found all the staff sh helpful. We wouldn’t go anywhere else.

January 1, 2026
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Reply from Miles Morgan Travel - Gloucester

Hi Sandra, thank you very much for taking the time to leave us such a lovely five-star review. It’s always a pleasure to assist you and help with your holiday bookings. We truly appreciate your continued loyalty and look forward to seeing you again soon. Best wishes, Conor

Rated 5 out of 5 stars

Helpful courteous staff

A helpful courteous visit resulted in booking our next holiday in the sun. I have never used Miles Morgan before, but I certainly will return.

December 31, 2025
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Reply from Miles Morgan Travel - Gloucester

Hi Ann, thank you for taking the time to leave a lovely review. It was a pleasure to help you and book your next holiday! I look forward to seeing you again soon. Happy new year! Best wishes, Leyanne

Rated 5 out of 5 stars

Very pleasant and helpful as always

Very pleasant and helpful as always

December 30, 2025
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Reply from Miles Morgan Travel - Gloucester

Hi Royston, thank you for leaving 5 stars and a kind review! It was a pleasure to help you both and book your next holiday. I hope to see you again soon and happy new year! Best wishes, Conor.

Rated 5 out of 5 stars
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Reply from Miles Morgan Travel - Gloucester

Hi Carolynn, thank you for taking the time to leave a kind review. It was a pleasure to help and book your next holiday. I hope to see you again soon and I wish you a happy new year! Best wishes, Jessica.

Rated 5 out of 5 stars

Book with Conor at Gloucester miles Morgan

Conor and his team are very good, always very helpful with what ever you want. Have booked a lot of holidays with them and would tell my friends to do the same.

December 19, 2025
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Reply from Miles Morgan Travel - Gloucester

Hi, thank you for leaving us 5 stars and a kind review! It is always a pleasure assisting you and booking your holidays. I hope to see you again soon and have a great Christmas. Best wishes, Conor.

Rated 5 out of 5 stars

Great friendly staff who'll help you…

Great friendly staff who'll help you fully if you have any specific needs regards the holiday.

December 1, 2025
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Reply from Miles Morgan Travel - Gloucester

Hi Trevor, thank you for your kind words. It is always a pleasure assisting you and booking your holidays! I hope to assist you again soon. All the best, Lydia.

Rated 5 out of 5 stars

Good service

Ok sorted quickly

November 29, 2025
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Reply from Miles Morgan Travel - Gloucester

Hi John, thank you for taking the time to leave us 5 stars. I am happy that we could arrange your next holiday and I hope to assist you again soon. Best wishes, Jessica.

Rated 5 out of 5 stars

Always friendly staff and happy to help…

Always friendly staff and happy to help with all aspects of holiday bookings.

November 22, 2025
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Reply from Miles Morgan Travel - Gloucester

Hi Duane, thank you for leaving a kind review with 5 stars. It is always a pleasure assisting all of you and I hope to see you again soon. All the best, Conor.

Rated 5 out of 5 stars

They are very warm and welcoming when…

They are very warm and welcoming when you go in to the store and helpful i would recommend it to family and friends

November 15, 2025
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Reply from Miles Morgan Travel - Gloucester

Hi, thank you for taking the time to leave 5 stars and a kind review. It is always a pleasure welcoming you both and we look forward to seeing you again soon. Best wishes, Freya.

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