The friendly, welcoming, helpful nature of the adviser outstanding. You didn't feel rushed and you were listened to. Any questions or thoughts were looked into.
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Nina and all the staff are very helpful, happy and extremely knowledgeable. They make the process easy and enjoyable and take the stress out of trying to book things yourself. Knowing that any questio... See more
Company replied
Nina was extremely helpful and professional. Lots of patience with me in selecting a cabin that would be right for my daughter and I. The whole process was made seamless with Nina’s knowledge and unde... See more
Company replied
Nina knew that we were interested in this cruise so she contacted us as soon as possible and, as she now knows our preferences, was able to book our cabin quickly. Yet another holiday booked with the... See more
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Company details
Written by the company
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Contact info
12 Market Place, HR9 5NU, Ross-on-Wye, Herefordshire, United Kingdom
- 01989 562555
4.9
Excellent
274 reviews
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First class service friendly welcoming…
First class service friendly welcoming staff. Always given time and advice and offed a coffee.
June 6, 2025
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mrs. Stephens,
Thank you for your lovely review.
I am sure you will have a wonderful time at River Dance.
Kind regards,
Nina.
Very helpful and efficient member of…
Very helpful and efficient member of staff who knew exactly what she was doing and made our booking experience very enjoyable.
June 7, 2025
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mr. & Mrs. Boyse,
Thank you so much for your lovely review.
It was a pleasure to book you on our trip to Thursford to see the Christmas Spectacular.
I look forward to seeing you again soon.
With kind regards,
Nina
First class service!
As always, the attention to detail & the personal touch made the booking easy!
May 28, 2025
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Kath,
Thank you so much for your lovely review.
It is our pleasure to help you with you holidays.
Looking forward to seeing you soon.
Nina
Helpful, polite and professional staff.
When we called in to the Ross-on-Wye branch, Shelley was extremely polite, helpful and professional. She looked at options for us straight away and provided us with two quotes, one of which we went with. Shelley also offered to contact the hotel directly, to explore and secure specific room request. We’ve booked through Miles Morgan twice now, and would happily do so again. Many thanks.
May 1, 2025
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mr. Evans,
Thank you so much for your lovely review.
It was my pleasure to book your holiday again with Miles Morgan Travel Ross-on-Wye.
I am sure that you will have a wonderful holiday to Tenerife.
With kind regards,
Shelly
We experienced first class service
We experienced first class customer service. Shelly listened fully to our requirements and identified a number of wonderful holiday options for us. We would highly recommend to others.
April 27, 2025
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mr. Chilcott,
Thank you so much for your lovely review.
It was a pleasure to help you find your holiday to Madeira.
I am sure you will have a wonderful time.
With kind regards,
Shelly.
Great attention to detail,can't do…
Great attention to detail,can't do enough to sort out your travel arrangements to even booking tours for cruise holidays
April 29, 2025
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mr. P,
Thank you so much for your lovely review.
It was lovely to see you all on Monday and I am really glad that we were able to sort out your excursions.
Have a wonderful weekend.
Take Care.
Nina. x
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Colin & Joyce,
Thank you so much for your lovely review.
It's always a pleasure when you pop in to see us.
Take care.
Kind regards,
Shelly
Racheal was very good booked everything…
Racheal was very good booked everything up for us so we had no worries
April 8, 2025
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mrs. Robinson,
Thank you for your lovely review.
It was a pleasure to meet you and to help you book your holiday.
With kind regards,
Rachel
Time spent to find want we wanted was not an issue…
The most exceptional point of our meeting with Nina was the time she was willing to spend to find what we were looking for, which was difficult because we were not sure ourselves!
April 8, 2025
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mr. & Mrs. Snell,
Thank you so much for your lovely review.
It was a pleasure to be able to book your trip to Madeira in October.
I am sure that you will have a wonderful time.
With very kind regards,
Nina
Excellent service
Excellent service. Nina was very helpful and gave us valuable advice regarding the cruise we were booking.
April 5, 2025
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mr and Mrs Morris,
Thank you very much for your kind review!
Can't wait to see you both on the Borealis to the Baltic! It will be a fabulous cruise!
Kind Regards,
Nina
Shelley was first class from the moment…
Shelley was first class from the moment I entered the travel agents door til the moment I left her patience and understanding of my holiday requirements were exceptional well done to miles morgan for having g such a wonderful agent on their staff.
March 29, 2025
Reply from Miles Morgan Travel - Ross-on-Wye
Thank you so much for your kind review, I am so glad we managed to meet your holiday requirements.
Shelly
Reply from Miles Morgan Travel - Ross-on-Wye
Thank you so much for the lovely review I am sure you will have a wonderful holiday to the Isle of wight,
Nina
Nina
Nina, always makes us feel welcome and is very knowledgeable when it comes to discussing our future travel plans.
Thanks Nina.
March 19, 2025
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mr Mair,
Thank you so much for your kind review! It is always lovely to hear.
Not long to go until your next cruise to the Western Med! How exciting! I look forward to hearing all about it upon your return.
Kind Regards,
Nina
Fabulous service
Last minute holiday booked with ease thanks to Nina! Always so welcoming and accommodating to everything we needed and wanted from our trip, even down to the finer details like airport parking, would highly recommend. Thank you again!
March 18, 2025
Reply from Miles Morgan Travel - Ross-on-Wye
Thank you Charlotte for your lovely review, It is alwys a pleasure to book you a family holiday, wishing you a fabulous time in Disney,
Nina
Reply from Miles Morgan Travel - Ross-on-Wye
Thank you so much for leaving us a 5 star review, I am so pleased you found it was quick and easy finding your holiday, I look forward to seeing you again,
Nina
We always receive excellent customer…
We always receive excellent customer care at the Ross on Wye branch. There is always a warm welcome from Nina and the team, Shelly has gone the extra mile to arrange our last holiday and the next and currency exchange is easy and straightforward. We would thoroughly recommend the team at the Ross on Wye branch to anyone thinking of booking a holiday.
March 16, 2025
Reply from Miles Morgan Travel - Ross-on-Wye
Thank you so much for your kind review, I am so happy to hear we always offer you excellent customer care. it was lovely to see you again and find you a wonderful holiday to Cape Verde, Shelly
Excellent team at Ross-on-Wye
Nina and her team at the Ross-on-Wye office go beyond what is expected and offer a wonderful service. They always have time to go through everything. Thank you.
February 28, 2025
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mrs. Tomkins,
Many thanks for your lovely review.
It was our pleasure to book your escorted river cruise hosted by Gareth Robertshaw. I am sure you will have wonderful time.
With kind regards,
Nina
Shelley helped me to pick the hotel and…
Shelley helped me to pick the hotel and best travel times.Everything was great.
February 25, 2025
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mr. Butriss,
Thank you for your lovely review. It is always a pleasure to help clients find their perfect holiday.
Tallinn is an amazing medieval city. The old town is beautiful, with lots of little cobbled stone lanes, many museums and wonderful sights.
I hope you have a wonderful time.
With kind regards,
Shelly
Excellent service.
Excellent service.
Shelley was personable and with good interpersonal skills.
Thank you.
March 1, 2025
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mr. Ridgen,
Thank you so much for your lovely review.
It was a pleasure to meet you and to book your holiday.
I am sure you will have a wonderful time in Dublin.
With kind regards,
Shelly
Very helpful information
Very helpful information. Happy to enquire about different cruises. Didn’t put pressure on us to purchase the holiday.Was able to hold the holiday for us so we could talk with our travelling companions. We then went ahead and booked.
March 1, 2025
Reply from Miles Morgan Travel - Ross-on-Wye
Dear Mr. Baldwin,
Many thanks for your lovely review.
I am so happy that we were able to find the right cruise for you and Mrs. Baldwin.
I am sure you will have a wonderful time cruising with Riviera.
With kind regards,
Shelly
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