Miles Morgan Travel - Wells Reviews 

407
TrustScore 5 out of 5

4.9

18 High Street, BA5 2SG Wells, Somerset, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service. On initial visit I was given a basic quote for the proposed holiday. Made an appointment a week later with same Travel Specialist(TS)and took a second traveller with me, we looked a... See more

Company replied

Rated 5 out of 5 stars

We always go to Sarah Phillips for advice and booking a holiday. We always get an honest description of our chosen holiday. We have jokenling said that the only thing missing is a cup of coffee. We wi... See more

Company replied

Rated 5 out of 5 stars

As usual we had brilliant service from the staff at the Wells branch. On this occasion we were helped by Jo, who was professional and knowledgeable. She helped us choose our holiday to the Canaries ne... See more

Company replied

Rated 5 out of 5 stars

We’ve just booked our third cruise with Andrea at Wells, and we couldn’t be more excited! 🛳️ To top it off, Andrea managed to get our family a room right next to us, which is just perfect. S... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • 18 High Street, BA5 2SG, Wells, Somerset, United Kingdom

  • 01749 671660

4.9

Excellent

TrustScore 5 out of 5

407 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(407)

3,093 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our Go-To Holiday Advisor!

We’ve just booked our third cruise with Andrea at Wells, and we couldn’t be more excited! 🛳️

To top it off, Andrea managed to get our family a room right next to us, which is just perfect. She made the whole booking process so seamless, easy and completely stress-free.

Andrea was fantastic throughout and even went the extra mile to phone P&O for us to sort out some information we needed. Nothing was ever too much trouble, and she was so helpful from start to finish.

We’ve booked many holidays with Andrea and will continue to do so. We wouldn’t go anywhere else!

Thank you so much, Andrea — we can’t wait for our next adventure!

August 2, 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Thank you so much for leaving me this amazing 5 star review. It is always a pleasure to help with your holiday bookings. I also love watching your little boy grow up, he was a baby when you first booked with me and now he is off to school soon.
You will have a fantastic time on your cruise especially as you have the interconnecting cabin, so your mother in law can babysit.
I will look forward to seeing you all again soon.

Kind regards

Andrea

Rated 5 out of 5 stars

Your staff are always happy,friendly

Your staff are always happy,friendly, and will work tirelessly to get everything we require.

July 30, 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Thank you for your wonderful review! It's always a pleasure. Kind regards, Emilie.

Rated 5 out of 5 stars

Andrea at miles Morgan in Wells

Andrea was perfect from start to finish, explained everything i needed to know and more. All this was done on the phone but we have arranged to meet up to go through everything again in case I have any more questions.

August 6, 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Thank you for leaving me a 5 star review, it was my pleasure to help with your booking. I am really looking forward to meeting you both soon. It will be lovely to have you on my escorted river cruise next year.

Kind regards

Andrea

Rated 5 out of 5 stars

Professional

Professional, on the ball, informative, ...

Well done

July 28, 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Many thanks for your 5* review - it was a pleasure helping you with your holiday - Kind Regards Jo

Rated 5 out of 5 stars

Always great to deal with

Always great to deal with, both Andrea and Sarah are lovely and friendly and brilliant at their jobs, well done

July 19, 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Thankyou Martin for your kind words

Rated 5 out of 5 stars

We have benefitted three times this…

We have benefitted three times this year from help with our holidays, mostly with lovely patient Emillie.
All the details have been dealt with and sorted.
Excellent. Travel money has been available. All good.

July 21, 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Thank you for leaving a lovely review. It's always a pleasure to book your holidays. Thank you for using Miles Morgan Travel again!

Best wishes,
Emilie

Rated 5 out of 5 stars

Great customer service

Great customer service, all options fully explained
and we are very pleased with the holiday selected.

July 18, 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Thank you so much for your wonderful feedback! I'm so pleased we found you a lovely holiday to look forward to.

Best wishes,
Emilie

Rated 5 out of 5 stars
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Thank you so much for taking the time leave a 5 star review. I appreciate your kind words about your experience with us!

Best wishes,
Emilie

Rated 5 out of 5 stars

Andrea goes way beyond normal customer…

Andrea goes way beyond normal customer service. She listens to our wishes, gives us options and ensure that the chosen option is perfect for us before making the reservation.
Andrea keeps us totally informed all the way.
Andrea is very friendly and totally customer focussed.

July 15, 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Thank you so much for your kind words and leaving me a 5 Star review.
It was a pleasure to help get your river cruise booked for you again.
See you both soon

Kind regards

Andrea

Rated 5 out of 5 stars

Friendly

Friendly, very helpful staff. Specialist shout out for Eloise at Wells branch who went the extra mile to meet our requirements.

July 15, 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Thank you for your kind review, it was a pleasure helping you with your cruise. Kind regards, Eloise.

Rated 5 out of 5 stars

We used the Wells shop and Andrea was…

We used the Wells shop and Andrea was amazing, she cared about what we wanted and did her utmost to establish the best holiday for us.

July 12, 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Thank you for leaving me a 5 Star review, it was my pleasure to book your cruise.
You are going to love Norway. See you both soon

Best Wishes

Andrea

Rated 5 out of 5 stars

prompt, efficient & effective.

prompt, efficient, effective & personal manner in delivery of service.
Whole booking process could absolutely not have been made easier & felt very reasurring.

June 27, 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Thank you for taking the time to leave me a 5 Star review, I really appreciate it. It was my pleasure to help get your cruise booked.
Kind regards

Andrea

Rated 5 out of 5 stars

We first saw Eloise to book our trip to…

We first saw Eloise to book our trip to Australia via Singapore . She was very helpful and thorough. She was off the next day when we went to confirm the booking but the young lady we saw then was very good and explained everything to us as well . We had a phone call the next day to say the transfers had now been booked and to go in when we were next in town. A special mention to the young man in training , he offered us coffee both times we were in , much appreciated. Very impressed and would recommend.

July 1, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look