Friendly, helpful and informative staff and an excellent selection of product options across a range of prices. A piano purchase is quite an emotional journey but I was able to find the piano that mat... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A bit disappointed that the accordion was dirty..dusty.. and generally unclean.. wouldn't have taken much to clean it before shipping to customer... also the straps were well used and tatty... again a... See more
Company replied
Customer service is a disgrace. Placed an order for a piano and was told it would be delivered the following week. Called them to chase this up as they had gone silent since taking my money. Spoke to... See more
I bought a quality ex-rental flute with both a curved head and full sized head for my daughter. Service was efficient and the flute was delivered safely with appropriate packaging. Unfortunately... See more
Company replied
Company details
Information provided by various external sources
Millers Music is one of the oldest music stores in the UK, located in the heart of one of the most musical cities in the world. We pride ourselves on our huge range of musical instruments and accessories, our expert teams, and our service.
Contact info
United Kingdom
- millersmusic.co.uk
3.4
Average
86 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Ordered my KAWAI JDP110B Tuesday pm…
Ordered my KAWAI JDP110B Tuesday pm delivered 1 day later on Thursday at noon by DPD Was kept advised of journey... all assembled and working by 3pm... well done Millers.. thank you...
February 26, 2021
Great customer service
Great customer service, swift delivery, quality product. Very happy customer.
February 26, 2021
Great quick service
February 25, 2021
Fantastic customer support and…
Fantastic customer support and excellent price. Thank you!
February 25, 2021
The service on contacting Millers was…
The service on contacting Millers was very swift, friendly and helpful. They really cared about my individual inquiry and did everything they could do to help me, even though we are in lockdown. Thank you.
February 23, 2021
Excellent service and order was…
Excellent service and order was notified and delivered exactly when stated.
First class. Thank you.
February 23, 2021
Great service and very speedy delivery
Great service and very speedy delivery. My mouthpiece is excellent. Thank you.
February 20, 2021
Excellent advice & service
Millers Music gave excellent service throughout, from providing great advice at the outset through to keeping me updated with expected delivery of my order. They have always been friendly and polite and highly knowledgeable, I would happily recommend using Millers Music to anybody.
February 13, 2021
Kawai ES 110 review.
I bought from Miller's because they are a local company and offered a good price. Really pleased with the piano which I bought for silent night time practice, and the service received from Miller's.
February 13, 2021
Great service.
February 10, 2021
Very disappointing
Very disappointing, ordered and pay for digital piano on 5 of December and still haven't been delivered. Absolutely luck of communicate actually I was the one who always have to ask for any information. So so disappointed after all this lovely comments in here.
February 2, 2021
Unprompted review
Great price:quality ratio for products…
Great price:quality ratio for products and fast delivery. Somehow got charged postage despite being over the free postage bracket. One email and quickly refunded. Buy from an independent, not Amazon!
January 20, 2021
Easy to use website
Easy to use website and prompt delivery of a good quality product. Very satisfactory process throughout
January 17, 2021
Impressive service!
I was very impressed by the service provide by Millers Music. I initially placed my order with Millers Music, Cambridge.They rang me to tell me they didn't have the recorder I wanted in stock there but offered a cheaper recorder or the option of having the recorder I ordered from the Millers Music branch in Norwich. I opted to have the recorder from Norwich. I have received my ordered items from Cambridge and Norwich in less than 1 week. Great service and extremely helpful people!
January 16, 2021
Delivery was very quick and they were…
Delivery was very quick and they were great to do business with
January 13, 2021
The service from Miller's music has…
The service from Miller's music has been excellent from the speed of response to my initial contact, through the agreement of pricing, advice to the speed of delivery. Many, many thanks to Lisa.
January 13, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.