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Rated 5 out of 5 stars

Friendly, helpful and informative staff and an excellent selection of product options across a range of prices. A piano purchase is quite an emotional journey but I was able to find the piano that mat... See more

Rated 2 out of 5 stars

A bit disappointed that the accordion was dirty..dusty.. and generally unclean.. wouldn't have taken much to clean it before shipping to customer... also the straps were well used and tatty... again a... See more

Company replied

Rated 1 out of 5 stars

Customer service is a disgrace. Placed an order for a piano and was told it would be delivered the following week. Called them to chase this up as they had gone silent since taking my money. Spoke to... See more

Rated 3 out of 5 stars

I bought a quality ex-rental flute with both a curved head and full sized head for my daughter. Service was efficient and the flute was delivered safely with appropriate packaging. Unfortunately... See more

Company replied

Company details

  1. Musical Instrument Store

Information provided by various external sources

Millers Music is one of the oldest music stores in the UK, located in the heart of one of the most musical cities in the world. We pride ourselves on our huge range of musical instruments and accessories, our expert teams, and our service.


Contact info


3.4

Average

TrustScore 3.5 out of 5

86 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Outstanding service

I bought a Piano from millers and had excellent service all round so when I needed some headphones for the piano i went back to millers.The headphones were delivered within a couple of days as was the piano ,so again outstanding service .Very highly recommended Could not have been better .Thank you

January 10, 2021
Rated 5 out of 5 stars

Excellent service

Excellent service! Very helpful online chat with assistant who helped me with a price match deal. Delivery was free and very fast even though it was between Xmas and New Year. I am very pleased.

January 1, 2021
Rated 5 out of 5 stars

Yamaha P-125 best price and quick delivery

After much deliberation, I ordered a Yamaha P-125 to start my piano journey.
The item was the cheapest I found online and arrived within 2 days in good condition.
Works perfectly, I'm very happy with my purchase and my experience.
Highly recommended.

December 4, 2020
Rated 5 out of 5 stars

Great service.

From start to finish, buying our electric piano was simple and easy. Shipping was quick and efficient and we are very pleased with our piano.

December 3, 2020
Rated 5 out of 5 stars

An absolutely first class service

An absolutely first class service. I am delighted with my digital piano and the courtesy and care taken to keep me informed and the prompt delivery. I would have no hesitation in recommending Miller’s to my friends and family.
Even though we live many miles from Cambridge, I will certainly sing your praises.
Thanks again,
Mhairi Ross

December 3, 2020

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