Mister Spex Reviews 

UPDATE: Phoned again today and spoke to someone who agreed to refund me my money. Do not purchase from here currently if you are UK based.

I had an order from Mister Spex years ago which was great. Unfortunately, I have been significantly let down by them this time. After saving up to buy a new pair of glasses (that were needed by yesterday, 21/01/2021) I purchased them through Mister Spex on 6th January which were supposedly dispatched the next day. A week later I had still not received them and upon enquiring was told they had been lost. A replacement pair was dispatched 13th January. These still have not been received by the mail carrier with Mister Spex telling me that it is due to delays at the border and that they will not refund me until the 25th January. Given that this is the second order that has been 'lost', I find it appalling that Mister Spex are refusing to refund me until they find it appropriate to do so as this means I am unable to purchase a pair of glasses from somewhere else. Do not buy from this company at the moment if you are in the UK - your parcel will not reach you in time (if at all) and Mister Spex refuse to advertise this on their website as well as holding your money! If you cannot guarantee shipment to the UK at the moment you should not be selling there or advertise it clearly on your website!

I have no glasses and no money to buy a different pair which I desperately need, you know, to see. You've had my money for almost a month and I still have no product. Refund me my money.

Arrived super quickly.

Would recommend explanations for numbers on prescription to make it slightly more obvious where numbers go when preparing lenses.

Very happy with the whole experience, the post was a bit slow, but considering lockdown plus Christmas it all went smoothly! Thanks

Great price contact lenses, delivery in a timely manner, easy to use website. Wish I could have tracked the package. Only as I was in desperate need. But they came in time. Happy!

It was very fast the delivery and I have sent it back, because the Sunglasses was too big for my face.

Mister Spex handled very fast my return.

Thank you,

Eder

Did not receive order. Advertised that they ship via DHL, however when order was shipped - no tracking number and was informed that DHL was not used. Waited 2 weeks just to have to get it canceled...

Don't send a survey if the product has not been delivered - that is just sloppy.

Although I spent over 39 euro, they did not ship with DHL.
There is no tracking number given with Deutsche Post Warenpost
Prevoiusly I was happy with the service, this time, not so much. I guess I might as well get lasik.

Good site, good delivery and great articles!!

Super lenzen, had ze 2 dagen later al in huis

We have ordered multiple times at Mister Spex and thought it was time to leave a review. We've always been very happy with the items and the delivery. Thanks!

Good quality and value for money. Rapid service.

Supersnelle levering !!!

Perfect.. pas goed bij mij. Happy

Honestly I didn't really had high expectations cause its my first time to order my glasses online. But it turned out really well!! Good quality and service. Even though something went wrong with DHL and my package disappeared. The helpdesk helped me in a friendly and fast way. Anyway I really like my new glasses :D

I definitely recommend Mister Spex!

Customer service helped me very good. The sunglasses I received had a little scratch. both the staff members I talked to were super friendly and they sent me a new pair! Thanks for the service, would definitely recommend buying here.

good prices, quick delivery

Please, never order sunglasses at this company. It was the worse experience ever. I ordered sunglasses in the beggining of June. After a week I got them and they were defected. After that - welcome to the hell.
Nobody responded on my calls to the dutch office, they just didn't work, since I called a lot of times a day and was waiting for 15-30 min.
I sent an email and of course nobody responded me even after 1 week. I sent back the sunglasses using a return form found in the box. On their official website it's said that people get DHL form for returning. But it's not correct because I got postNL (which is of course much cheaper for them).
My sunglasses were going back more than two weeks.
During that time I finally could speak with a person from German office. They were constantly repeating that they were busy because of Corona, which I don't believe at all. They (i dont know why) sent me a new returning form again (after 1 week when I already sent sunglasses back!!!!)
They told me that they need to investigate if the sunglasses are defected and they will send me a new pair. I needed to go on holidays and I couldn\t get this parcel - so I texted them about that. But they just don't read messages. They sent me a box with new sunglasses and since I couldn't get it, the sunglasses were sent back to Germany. when after 2 weeks of nothing I called again to Germany they said that sunglasses are lost!!! and they can not send me new because this item is out of stock! Luckily I managed to return my money back again after 1 week. They offered me to wait new sunglasses from the manufacture transferring money on smb's bank account or via paypal. Thanks God I didn't do that since I don't trust this company at all any more.
No quality, no service, no customer friendly. I spent 2 months to follow this situation, I spent my nerves, my time, and I didn't get my sunglasses. To bad that paying a lot of money for sunglasses I got 0.

Very fast transaction, I'm really satisfied.